Chick-fil-A — Restaurant in South Carolina

Chick-fil-A is one of the few fast foods I am able to tolerate with a limited diet. My husband and I run UberEats together, and our meal has consistently come from this location every day for about a month and a half.

Today, while ordering through the app, the app itself had an issue. My husband was billed for everything, and when we tried to talk to a team member (as the app suggests), we were passed around between various people. A female manager at the drive-thru was supposed to speak with us, but she never did. Even when we came inside, that same manager must not have thought we could hear her because she lied and stated she had already spoken to us. No, ma'am, you did not.

You guys have cameras for this reason. Pull them up after 4:35pm on Saturday, June 29. We were the blue (may look black) SUV that stopped in the mobile line, drove through, and then drove around to speak with a team member in the normal drive-thru line.

We sat at the front of the normal drive-thru line for several minutes and were approached by two employees. Both male. The female manager never showed. Out of courtesy and consideration for those behind us, we told the last male employee that we would come inside.

Inside, neither cashier has any clue how to help. This is when the female manager decided to lie to them and state she spoke with us. Of course, this effectively makes us look like we're the problem and that we're trying to cause a scene. We were not, we just wanted our food. We never actually met with the female manager. Not even at this point. My husband caught sight of her, though. She was a petite woman in black, not any other color.

We were passed off to yet another person, and this person was a male, supposedly a manager, in a blue shirt. We were then told it was a glitch in the app and has been happening "a lot lately." He said if it says it is "pending" with the bank, it will disappear and everything will be fine.

Alright, we're out $20, and we're just supposed to swallow that? A manager is allowed to lie about her actions and receive no reprimand?

Wow. Some "Christian" values and establishment this place has.

For clarification, we have used the service of other locations and had no issues. This one seems to be going downhill in a nose dive. I think we'll just drive a bit further before dealing with this mess again. Picture is a screenshot of our whole order.

Tiny edit: Don't believe the reviews with no explanation. These places review bomb themselves...

Hey there, fellow chicken enthusiasts and fry fanatics! Gather around as I tell you the tale of a glorious pilgrimage to the holy grail of fried fowl—the Chick-fil-A on Two Notch Road in Columbia, SC. Let me tell you, this place is cluckin' awesome!

First, let’s talk about the staff. The fine folks at this Chick-fil-A are friendlier than a golden retriever in a field of tennis balls. You walk in, and it feels like you’ve just joined a new family reunion, complete with high-fives and a side of waffle fries. They say, “My pleasure” more times than I tell dad jokes at a family dinner (and that’s saying something).

Now, onto the star of the show—the chicken! Let me tell you, their chicken is so tender, it makes marshmallows look like a jawbreaker. I ordered the classic Chick-fil-A Chicken Sandwich, and let me tell you, it was love at first bite. Juicy, crispy, and seasoned to perfection, it was like a symphony in my mouth, conducted by Colonel Sanders himself (if he worked for Chick-fil-A, of course).

The waffle fries are like the supporting cast in a dad's joke—a little unexpected but always appreciated. They're crispy on the outside, fluffy on the inside, and shaped like tiny edible rafts. Perfect for sailing across the sea of Chick-fil-A Sauce, which, by the way, should be bottled and sold as liquid gold. If I could bathe in it, I would—though my wife might have something to say about that!

I also tried the nuggets because, well, you can never have too much of a good thing, right? These nuggets were bite-sized morsels of joy, the perfect accompaniment to a perfectly crafted dad joke about chickens crossing roads (to get to Chick-fil-A, of course!).

Finally, let's not forget the lemonade. Ah, that sweet, tangy nectar. It's like summer in a cup, only better because you don't need sunscreen to enjoy it. It’s the perfect drink to wash down a hearty meal and chase away those Southern summer blues.

The Chick-fil-A on Two Notch Road is a finger-licking, heartwarming, dad-joke-inducing experience that I wholeheartedly recommend. So, grab your family, head on over, and prepare for a clucking good time! Just remember, no fowl play—leave some nuggets for...

The new Chick-Fil-A off Two Notch Rd and I-20 South is a McDonald's wearing a Chick-Fil-A building. I have had my order messed up at least four times out of six to the point I refuse to drive off until I check my order, and I NEVER had to check my order at the Decker Blvd location. NEVER, EVER. I thought it was just me until I read the 1, 2 & 3-star comments here today.

Every complaint is absolutely valid because I've experienced at least 90 percent of the problems. I used to tell people that they were expensive but the quality of the food and service was absolutely worth it. Definitely not at this location. I won't go back there for at least a year or two, if then. I'll drive about 10 minutes to the Chick-Fil-A on Killian Road off I-77 N before I literally drive two minutes to this one. The Killian Rd. location still lives up to your expectations as a customer and their reputation as a business.

This location needs new management QUICK because this is putting a huge dent in Chick-Fil-A's brand. It almost makes me not want to go to ANY of the locations, maybe make my own sandwiches. And how is this not addressed immediately by the franchise department? If it were me, they would be shutdown until they were completely re-trained, re-hired, and re-vamped. I seriously miss the old Decker Blvd. location right now.

Zero stars all the way around if I...