Hyatt Place Columbus/Worthington — Hotel in Columbus

I absolutely loved this hotel!! I've traveled all over, for both business & family/friends/pleasure, and this hotel is in one of the top spots of my list of places I'd return to. What started my great experience was when I called to let them know I'd need an extremely late check-in (check-in is s.o.p. 3:00pm) because of some unexpected travel delays, the gentleman who answered granted my request & wished my self along with my family safe travels. Then upon arrival the front desk clerk was wonderfully helpful & accommodating, he also asked if we would like some free bottles of water or maybe a late night snack, which we took him up on since it was such a crazy hectic travel day along with skipping dinner so we wouldn't loose more time. Saturday's continental breakfast was delicious, there wasn't a ton of different items to choose from since again they maintained another s.o.p., but what really made the difference in this hotel was that all the hot food was actually hot & the cold drinks were actually cold. I know this seems as though I have low standards, maybe compared to some I may, but for me if the customer service is happy to accommodate, the price is reasonable & the clenlynes is on point I'm a pretty happy "camper" (I guess his would technically fall under the "glamping" guidelines lol). What sealed the deal for me, along with my hubby &son, happened later in Saturday's afternoon when an old friend whom I grew up with came by the hotel for a quick catch up since she lives not too far away. I met her in the lobby (along with my husband & 5 year old son) for a drink, the bar is kind of hidden/nesseled in the corner of the lobby I'm guessing that was meticulously planned to keep guests whom aren't partaking won't be bothered by those of us who were, and again the staff was as accommodating as the staff I'd encountered. The bartenders did a great job giving us ideas of cool places we could go grab a bite, where the closest Starbucks was (even though they brew Starbucks in the lobby I still love my venti skim white chocolate mocha lol) along with letting us know that it was pride weekend in Columbus so we should plan our Uber ride (mostly just scheduling the Uber earlier than we planned & how long it would take us to get to the destination we asked him about). INCREDIBLY HELPFUL!!!! All in all we were a happy family when we left & if we should ever be in that area again we'll DEFINITELY be...

I booked this hotel for 4 nights and moved out after the first night to the DoubleTree across the street. I made a reservation at the DoubleTree at 3am and moved out first thing in the morning. The manager and staff were rude and showed no remorse over the disgusting condition of the room.

The room was absolutely filthy. The bedsheets were stained and had hair on them. All 4 pillow covers had hair on them. The bathroom sink would not drain and ended up overflowing while I was in the bathroom, to which I had to use all the towels to soak up the water. There were water ring marks on the table. 2 of the lights in the room didn’t work. The carpet and walls had countless stains and marks.

They do not provide housekeeping everyday. They provide it on alternate days.

They do not have any staff in the hotel past 7pm. When I got back to my hotel at 2 am, I saw how disgusting the bedsheets and pillow covers were. I came down to the front desk and the man sitting there called himself the “Night Auditor” (basically just rings up whatever you want to buy from the front desk). He said he can’t do anything to help me and has no control over anything going on in the hotel. He said there is no housekeeping staff available and if I have a problem, I have to wait till the manager comes in at 8am. I had him give me clean bedsheets and pillow covers and changed them myself at 3am to avoid sleeping in filth.

I called to ask if they can provide some water bottles (complimentary water bottles are assumed at a hotel like Hyatt). The front desk worker told me that I should just drink the tap water since it’s potable and they do not provide water to their guests.

The hotel has a weird smell, and the hallways are unclean. People left dirty dishes and laundry in the walkways and tables on each floor because housekeeping doesn’t clean everyday.

This was the worst hotel I’ve ever stayed at. I would recommend anyone looking to stay here to stay at the DoubleTree Hilton down the street. This should be a 1 star hotel. I’ve stayed at a Red Roof Inn with better service...

Extremely Negligent and Unsafe – Do Not Trust This Hotel

I had an absolutely terrifying experience at this hotel due to their complete lack of safety protocols and staff negligence. My husband got stuck in the elevator near the 5th floor, about a foot or so below where it needs to be to successfully open the door and continue normal performance. Luckily he had his cell phone and called me. I immediately tried calling the front desk from my room, and then from my cell—no one answered. My husband also called from inside the elevator from the emergency phone—still no answer. I then called 911 myself and had them dispatch the fire dept.

When I finally got the attention of a front desk employee by yelling HELLO, he came out of the break room looking confused. I told him my husband is stuck in the elevator. He proceeded to press elevator buttons from the 1st floor then ran to the 5th to try to unlock the doors himself, despite me explicitly telling him not to touch anything and that I had called the fire department. His reckless actions could have caused serious injury.

He managed to open the elevator doors and my husband managed to get out(only bc it was fully at the 5th floor at that point), and the fire department arrived shortly after. The fire dept scolded the employee multiple times for what he had done, clearly explaining that it was NOT his job to attempt to operate the elevator during an emergency.

This entire situation highlights a complete lack of training, emergency procedures, and basic responsibility on the part of the hotel staff. This is not just poor service—it is dangerous. I cannot recommend staying here to anyone who values their safety. After reviewing all of the low star reviews it seems like this hotel has had issues with this elevator for over two years, but STILL CHOOSES to jeopardize their guest's safety.

Waking up the next morning- no signs near or on the elevator doors showing it was out of service. Not sure if they "fixed" it again or they are just crossing their fingers no one dies the next time...