Andrew was very courteous, and professional. No high pressure sales tactics. The store is very clean and looks new. Andrew asked many questions to ensure he understood our needs. He showed us only what was appropriate for our needs. He offered us every feature, and accessory, and explained the benifits, and in some cases the downside so we could make an informed decision.
We own a temperpedic bed and appreciate that Andrew didnt bad mouth that brand. I've been in retail sales for over 30 years i know a great salesperson, and for that matter a great brand when i see it.
We decided on the top of the line bed and features as my wife and I understand the value to our health of a good nights sleep, and needed the features that it offered.
About a 3rd of ones life is spent in bed, if not asleep. We spent what we could justify and afford to that end. If your concerned about cost take the final price and devide it by 25 years, the warrenteed life of the mattress. Probably less then what many spend on their...
Read moreI am writing this note to make you aware of the great Customer Service provided by Michael, one of your employees at the Garden City sleep number store. I contacted Michael on September 3rd at 10:00am about a damaged sheet set.
I was concerned because in 5 more days my new bed is being delivered. Michael's first words were, in essence, "we take care of our customers, we will take care of this right away." Michael achieved his goal within just a few hours. It was very refreshing to call your store, fix my problem, and deal with an employee who took pride in doing his job. If you have an employee award system, Michael deserves recognition. My experience with Michael during our purchase of our new queen bed, let us know we came to the right place. He was knowledgeable about the new bed and was quick to make suggestions that would make our experience what we were looking...
Read moreWhen first entering the store, we were very quickly and kindly greeted by Keith. He immediately started taking the time to understand what we were looking for to ensure he showed us the products that best fit our needs. We tried a few and during that time he was very helpful, explained the differences between each sleep number bed and always made sure he was focusing on both my wife and I throughout the process. His level of knowledge, professionalism and just overall great personality made it a great experience for us. We ended up making a large purchase, largely because of Keith and his ability to match our needs to the right product. Thank you Keith! Even though we just bought a bed from you that will last a very long time, we’ll figure out a way to come visit! My wife loves the...
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