DoubleTree by Hilton Hotel Dallas - Campbell Centre — Hotel in Dallas

My recent stay at this hotel was unfortunately overshadowed by severe security issues and an apparent lack of regard for guest safety by the hotel staff. While the location is close to various attractions and amenities, it’s situated in an area that seems to be plagued by criminal activity, which poses significant concerns for anyone staying there.

I witnessed an unsettling incident involving two female guests who had traveled to attend a game. When they returned to the hotel, they found that their room had been accessed in their absence, and valuables were taken—this included personal items such as shoes, a belt, a hairdryer, and, shockingly, a set of car keys. Disturbingly, one of the guests’ cars was stolen directly from the hotel parking lot.

I observed these women in a state of distress, attempting to seek help from the front desk, only to be met with indifference. The hotel’s response was unacceptable: the staff insisted they could not assist until the general manager arrived on Monday, leaving these guests stranded and unsupported. The women resorted to calling the Dallas Police, who appeared overwhelmed and provided little assistance, remarking that it was “a Saturday night in Dallas.” This left the guests with no immediate resolution, highlighting a glaring lack of accountability on the hotel’s part.

And then there’s the “security guard”—a guy whose main job seems to be riding a golf cart around the lot. I say “security” loosely because this guy reeked of weed and was so high, I doubt he knew his own name, let alone noticed someone stealing a guest’s car. If he’s the hotel’s idea of safety, guests are better off bringing a guard dog.

Given that the hotel has a surveillance system and key card access, I would have expected the staff to investigate and take proactive steps to address the situation. Yet, they seemed either unwilling or unmotivated to help. The staff’s dismissive attitude, combined with the security guard’s negligent behavior, led me to suspect a possible internal issue or, at the very least, a serious lack of care on the part of the management.

Ultimately, this experience highlighted a significant security problem at this hotel and a deeply concerning lack of empathy and professionalism from the staff. I would strongly caution anyone considering this hotel to reconsider, as it does not provide a safe environment for its guests. The management’s failure to respond adequately to this incident speaks volumes about their priorities, and unfortunately, guest safety does not seem to be one of them.

I recommended the ladies to contact Hilton Corporate. They were able to go to the police department and report the theft and the lack of response and interest at the hotel. It’s my understanding this happens a lot at this hotel. I’m shocked there are not more reviews regarding this type of issue. Please be cautious if you stay here....

My recent stay at this hotel was unfortunately overshadowed by severe security issues and an apparent lack of regard for guest safety by the hotel staff. While the location is close to various attractions and amenities, it’s situated in an area that seems to be plagued by criminal activity, which poses significant concerns for anyone staying there. During my stay, I witnessed an unsettling incident involving two female guests who had traveled to attend a football game. When they returned to the hotel, they found that their room had been accessed in their absence, and valuables were taken—this included personal items such as shoes, a belt, a hairdryer, and, shockingly, a set of car keys. Disturbingly, one of the guests’ cars was stolen directly from the hotel parking lot. I observed these women in a state of distress, attempting to seek help from the front desk, only to be met with indifference. The hotel’s response was unacceptable: the staff insisted they could not assist until the general manager arrived on Monday, leaving these guests stranded and unsupported. The women resorted to calling the Dallas Police, who appeared overwhelmed and provided little assistance, remarking that it was “a Saturday night in Dallas.” This left the guests with no immediate resolution, highlighting a glaring lack of accountability on the hotel’s part. And then there’s the “security guard”—a guy whose main job seems to be riding a golf cart around the lot. I say “security” loosely because this guy reeked of weed and was so high, I doubt he knew his own name, let alone noticed someone stealing a guest’s car. If he’s the hotel’s idea of safety, guests are better off bringing a guard dog. Given that the hotel has a surveillance system and key card access, I would have expected the staff to investigate and take proactive steps to address the situation. Yet, they seemed either unwilling or unmotivated to help. The staff’s dismissive attitude, combined with the security guard’s negligent behavior, led me to suspect a possible internal issue or, at the very least, a serious lack of care on the part of the management. Ultimately, this experience highlighted a significant security problem at this hotel and a deeply concerning lack of empathy and professionalism from the staff. I would strongly caution anyone considering this hotel to reconsider, as it does not provide a safe environment for its guests. The management’s failure to respond adequately to this incident speaks volumes about their priorities, and unfortunately, guest safety does not seem to be...

We stayed here 5/19/2023. Our GMC Denali 2500 was broken into. The day manger was very helpful. The night manger was hateful and rude. We had to scramble to get a glass replacement company to repair it on a Saturday. Dallas PD didn't come out to investigate it at all and never followed up. We had to submit a case online. Talking to a few people they mentioned that GMC Denalis, Cadillac and Hellcats were being stolen right and left out of Dallas and taken to Mexico. They didn't steal not one thing out of the inside of the pickup. With that being said, I guess the security guard scared them before they got the truck stolen. We were staying with friends one of which is a police investigator in our county. He said they were trying to steal the vehicle and wasn't successful. The next night we parked under the breeze way. Honestly we should have just switched hotels because it caused issues in the hotel. They threatened to have our truck towed because it was parked in the breeze way and told us they had no control over it. We basically didn't sleep that night. I paid the third party, parking lot security guard $100 and gave him my cell phone number to call me if anyone touched our truck. They hotel did end up giving us some Hilton Honors points to "help" the situation. The follow rep was great about hearing our distain for the whole situation. He tried his best to smoothe over the situation. Today I received a letter from the hotel claims department. They reiterated it is posted that the hotel is not responsible for third party damage or loss to vehicles and or property inside vehicles parked on the premises. Clearly it is a stay at your own risk situation. We stayed in well over 18 Hilton properties this year, and this was the only one we felt like our safety was compromised. The property has potential to be great; atmosphere, location and they are working to update it. However, some of the staffing and high crime rates with low Police/security presents brings it down to one star. If you can't help me feel safe, I don't want...