GameStop — Local services in Dallas

I went to this location today around 4:30 , when I walked in the two people greeted me. I than asked them if they had a Ps5 the lady proceeded to tell me that they do and which one they had so I took a moment to ask my boyfriend if that’s the one he wanted ( he was on the phone ) so I returned back to the register and let her know that I wanted it. The dude Zack told me she would get me I was initially talking with him but he told me she could answer all my questions. Another lady than walked in while I was standing at the register letting them know that I want it and their focus immediately went to her. Zack than told me he could get me cause he back on the clock lol within 1 min. So I proceeded to tell him that I wanted to split my payments up because of course me and my boyfriend going half. I made my first payment than went to make the second payment with my card the first payment was tap. I pulled my card out he didn’t even ask me if it was debit or credit card I proceeded to add my card in and he went to stop me so fast like oh that’s a credit card I need to see ID he now has my card in his hand looking at it after I already told him it’s a debit card. I work hard for my money literally paid 500 for an game system and was being discriminated on in the process I’ll never return to this location yall gave me the worse customer service really hurt my feelings really felt like he was trying to find a reason to not sell me my game. He felt defeated handing me my bag with my...

I when over on 1/05/21 to return some items the rep GARNETT was there. I had a picture of my receipt one with a showing the barcode and the other showing the whole receipt and also showing my POWERUP REWARDS hi said. Yeah I can return your items because you don’t have your Papel receipt I told him that I had the picture and if he can look me up on his system he should be available to see my account. He said she I see your account but he doesn’t see any items that I bought. I told him then why do I have a picture of my receipt and the items with me. He said I don’t know may be you had some extra one. He told me that I need it to go to the same location to return it that’s just crazy. I asked for the manager on that location SHALANA he said good look with that whatever that means.

I when back today 1/06/21 with my receipt I got there around 5:55pm the gate was closed so I called the store the employee answer the phone he said we are closed early today I said but you’re sign said 8pm I’m out side your door he said oh my system is down and is going to take me about 10minutes at least to come back on. You can go to another store they are opened till 8:00pm very very frustrated and aggravated Will not go to that...

Was looking around for a console and found it. Was kinda mehh on the price but my friend talked me into it. So I drove here and was greeted by a guy very nice guy at that the store was very clean and organized. So I told the guy I had called in about a system and he went to grab it. But when asked to see it he like held it and showed it in his hands. I'm like.. uhhh guess I can't hold it. Can you turn it on? It turned on but now that I'm home the holding port for the system kinda wiggles when you set it down but then again idk much about the system. It probably does that? But I also didn't get the warranty. Womp womp. I'm not gonna return it. Just kind of a weird interaction. First time...