Ashley — Local services in Davenport

My husband and I have ordered two different items at two different times from Ashley and have nothing but issues. we tried to give it a second chance after our first purchase with our couch and I'm disappointed that we did because it was nothing but issues still. Recently, we went into the Davenport location and worked with Vincent for a dining room table set that we were interested in buying. Vincent assured us that there were sets available in their warehouse and we didn't need to order online- but Ashley Furniture doesn't do same day take out on their items. My husband and I were fine with that. He said we could come back in two days to pick it up or have it delivered and set up at our house by that weekend. We chose to wait until the weekend and paid for the delivery fee. Vincent told us that Ashley doesn't get rid of your current dining room set and told us that we would have to move it on our own. Once again, we were fine with that. We got rid of it before our dining room set was supposed to be delivered. A day before when our table was supposed to get delivered Vincent called and said that we weren't going to get our table until mid December- well over a month after purchasing our table. We asked what happened to the sets being available in the store warehouse and he couldn't give us an answer. He kept changing his answer multiple times and then eventually told us that there wasn't a table in stock at their warehouse. He wasn't doing anything to make the customer satisfaction "right" like most businesses do and he lied multiple times to us about the situation that we were in. Never once apologized about this sitaution. After paying thousands of dollars for our set- we ended up canceling it because we weren't going to wait that long. It seemed like Vincent was looking just for the commission as he was quick for us wanting to purchase it when he knew there wasn't one in stock at the warehouse the whole time. He didn't seem to care that he told us to get rid of our current dining set for our new set. So, here we are still with no dining room table set. Very unhappy with the situation we encountered while trying to buy our dining set from Ashley. My husband tried to call and talk to a manager and the manager listened to him on the phone for a bit about what happened and then said he "had to go and would call us back later". He never returned our call. If you are looking for items that are from Ashely I suggest going to Geneseo Home Furnishings. They have most items that similar to what Ashely...

We had a terrible young sales woman at this location in Davenport last Saturday. Can't remember her name, just know she was the youngest sales person that day. She was not helpful at all, was obviously that she did not want to be working on a Saturday afternoon. Explained what we were looking for and also what we didn't want. She took us directly to what we didn't want. Again I explained what we were looking for. She says we don't have that, not let me check to see if we can possibly get one ordered for you. I should let you know that we have already visited several other furniture store in the last couple weeks. They have all offered to check to see if they could find what we were looking for. Anyway we thanked her and said we were going to browse around the store. We go into the clearance area and we find not one but two of the sofas we are looking for. Now they both have a tag that says that they are sold but ask a sales person to see if we have another one like me. So I ask another sales person if he could call on his headset for the young lady we were dealing with. Just wanted to let her have the sale should we find what we were looking for. She comes back and says " We don't have anymore of either of these ". I ask could she please check to be sure. Nope, she says she knows they don't. Ok, could you possibly check with the other area Ashley furniture stores to see if they might have something like the ones in the clearance area? As so we didn't have to drive around to all of them. Nope, because this store is privately owned and other Ashley furniture stores probably don't sale the same thing they do. By now I am pretty aggravated with her. It was so obvious that all she cared about was getting off work. She didn't want to be there on a Saturday afternoon. I'm thinking she might want to get another job, as a sales person you need to try and help get what the customer wants. So I tell my husband we should go and that I will never buy a thing from this store. So thanks to this young sales woman Ashley furniture you just lost a customer. And my husband and I have already told many people about our experience at this store. And have now bought a sofa from another place. Your sales people are important to your business. You might want to remind them of that if you want to stay in business. A...

Reverting back to my ⭐️ review over delivery issues. Delivery was scheduled, adequate notes were entered on the order regarding the amount of stairs the furniture would need to go up when it arrived, notes were on my copy PLUS they were on the delivery team's copy of the paperwork, and the furniture never made it off the truck. Delivery team made up every excuse not to deliver the furniture. Ashley had a different reason for the failure on delivery each time I called. Stairs too narrow (they are 4 ft wide), my space was too small (I can fit 2 sets of my order in the space alloted), etc. The problem was not my space. The problem was that the delivery team did not want to take my dressers up the stairs because they were heavy and made every excuse to not do so.

I will not be ordering from Ashley again.

Jeff P was on the ball today!!! I was welcomed soon after entering and his product knowledge was beyond helpful! He was patient and jovial on our two trips around the store and explained the craftsmanship/quality of each piece. I will definitely work with Jeff P again in the future!!

This was a much more positive experience than my previous ⭐️ review (which I have deleted). Maybe it depends on who is working on the day you visit.

Previous review related to how I was ignored while circling the store for more than 30 min while employees congregated in groups talking...