Holiday Inn Express & Suites - Detroit - Dearborn, an IHG Hotel — Hotel in Dearborn

The hotel is in a great area right by a lot of local stores if you need anything. I don't care for dove but they did have it in every room. It says that they don't take things like Chime, cash app etc but I paid with chime no issues check in was easy I paid 100 deposit when you pay with a card and 200 with cash. The room was very spacious with a sofa bed as additional space beautiful view. I think they should have more entertainment area it's very small they need a media room with a pool table or something it's missing . I stayed 5/10/24 it was relaxing and quiet I only stayed one night and issue didn't occur until that morning I took my nieces down for breakfast I saw that the maleworker who prepared the food kept trying to force my niece to get the fresh pancakes he made from the machine she said no thank you he continued to ask her she said no again. I sat down she had went back up to grab something else he kept watching here from one door to the other went to the other side and did the same thing I got up and was about to say something to him but I said something to my niece as her is she ok she said yes. I left the kids down and brought my husband and daughter up some food to the room he decided not to go down. Kids came back up not a problem kids went for another swim before check out around 8am they got out at 930am went to grab something something else from the breakfast area I wasn't presenthis same male worker approach them asking them why are they back down there 🤬 which is not his place they are more then able to grab something else if breakfast. I paid almost 200 for this room which I wasn't even in for 24hrs asked for laundry bags the night before that I didn't get from the front desk associate his excuse was he got busy that's why he didn't bring them to my room the lobby was empty as hell it was 1030 at night he didn't want to bring them pure laziness. Morally of the story the. Breakfast cook was out of line my husband would have handle it had I let him in other ways so I left addressing it further more alone you don't try to pick on kids when the adult is not around he is very lucky os all I am going to say. Other than that everything was cool pool was nice kids said gym was nice I always use all amenities when I am in hotels the cinnamon rolls were good at breakfast no complaints dude better trend lightly. They also had a nice size fridge that came in handy and a lot crowa e . I never use there dirty coffee makers in the rooms I utilized the coffee in the lobby...

I stayed at this location for three nights, and while I was able to make it work, I will not be staying here again.

The hotel appears to be falling into disrepair. I believe the towels and sheets were clean, although they contained little stains, and it was obvious they had dusted regularly at some point in time, but they have not really deep cleaned the place in a while. I picked up some Lysol wipes from Meijer to quickly wipe down the door handles, desk, and bathroom sink, for my own comfort and then I did a quick scrub of the shower floor with the provided soap and a wash cloth. I did not see any bugs.

I really tried not to nitpick but it seemed like every time I turned around I found a new thing that was broken or dirty. I took plenty of pictures, but some highlights are: the lopsided toilet seat, the peep hole that wouldn't close so I stuffed a tea packet in it, and the gap under the door where I could see light from the hallway.

I normally don't use room service my entire stay at a hotel but due to the cleanliness of the place and when I arrived there were no tissues in the tissue holder (or in the room at all) and there was trash in the ice bucket, so I left the do not disturb sign off the door. I also left the lid to the ice bucket off hoping they'd see it.

The first day, no room service came. The second day, they took my dirty towels, left more towels, made the bed with the same bedding, filled the tissues, and put the lid back on the ice bucket without taking out the trash. They did not empty trash cans, wipe anything down, and if they vacuumed I could not tell, in fact, I spotted what I believe was a new piece of wrapper on the floor. I took the lid off the bucket again, but the third day there was no room service, so maybe they do an every other day thing.

They offer free breakfast, I did not partake.

Lastly, I paid more than I typically pay for a hotel, due to location and the date, so I would also add this place is over priced, which makes all of these things...

NEVER EVER EVER STAY HERE !!!!!||||I came in March for a local conference and lets just say this is the worst hotel and management I have ever experienced in 49 years of living. ||||Day 1 - No problem, checked in, front desk staff is great.||||Day 2 - Came back at 2 AM from a night out with friends after the conference. Room key does not work and the TV can he heard on. Somebody was in our room, I turned everything off before I left for the evening.||||I go downstairs and the front desk tells me i only booked for one night and i was checked out. I told them i booked on Southwest Airlines and showed my confirmation they had no answer. (See attached reservation)||||I was then told the management tried to call me several times, i had zero calls and I was only 10 minutes away. i showed them the phone and again no response....a lie!||||Then I find out the put all our belongings into a dirty ass laundry cart and pushed it into the staff break room, all our items thrown about, mixed in with dirty laundry and god knows what, items missing ( $500 Tom Ford prescription glasses) ect. See pics.||||By this time my mind is blown that a business actually operates like this, lets not mention the drinking and pot parties they allow in the room next to us on night 1.||||They allowed us to retrieve our belongings from the trash ( laundry cart ) and the front desk staff was kind enough to let us use a room for an hour to repack and leave the hotel.||||I tried multiple times to call and email the hotel and the company that owns the hotel for assistance in this matter but not once did I ever hear back. ||||The Absolute Worst Hotel Ever !!!!!!!!!!!! ||||Do not ever stay here.....they don't deserve your business !!!!||||To this day no response (its been 6 months), not from management, not even from corporate........................what a disaster of a hotel||||Run......Run far away from this...