During my visit on 9/8/24 @8:40 am when I went to grab my takeout I mentioned to the clerk (slim build, older, gray hair, white guy) I was to get a free coffee. He proceeded to get me a cardboard cup from the front counter and I said to him I wanted an iced coffee (as the ad states hot or cold). He turned around to the counter to get the iced coffee and while his back is to me I mentioned to him I wanted caramel in it. Mind you he didn’t ask me hot or cold coffee nor did he ask me if I wanted a flavor. After telling him I wanted caramel his body language said it all. He gave a heavy sigh and lowered his shoulders clearly expressing his frustration and being annoyed. I reached for the coffee and he sat it down. He mumbles something about some items on the counter where the coffee station is. I work in customer service for the United States Government and this attitude towards customers is ridiculous and unacceptable. This employee should either not work the morning shift or not work customer service at all. He brings down the morale of the Einstein Bagel brand towards customers. I’m sure it’s safe to say I’m not the first & won’t be the last. Reason being because he has been ALLOWED to behave this way. I will just have to take my business to the competition. Not to mention my Maple (Maplehouse sandwich) bagel was toasted a little too hard. SMH