AmericInn by Wyndham Denver Airport — Hotel in Denver

This woman at AMERICINN BY WYNDHAM was very disrespectful, arrogant, and was not professional to her customers. We have stayed at Wyndham Group hotels many times both inside and outside of the States, we are long time Rewards Members, but we have never seen anyone act like this. This was a gross display of outrageous and abhorrent human behavior. She was sitting at the “guests services” but she doesn’t have any idea what customer service is. Her attitude & service was unacceptable, it makes me wonder if the Wyndham Group even trains their employees as a guest service professional. It appears they’ll hire anyone that has a pulse.

On the morning of Dec 9th, we arrived at DIA with my very bad migraines, & lack of sleep from the previous night. We called AmericInn By Wyndham for a Shuttle pickup as soon as we got our checked bags. Someone (a man) answered and said the bus will be there in 10-15 min. Okay, only 10-15 min but It was freezing cold that morning, and we had to wait outside. We waited on the East side, through door 505, at Island 3 as directed. There was no AmericInn shuttle after 15-20 min so my husband called again to the hotel. A woman answered this time and said the shuttle was running late and would be another 10 min. Okay, we continued to wait, but there were still no shuttles. My husband called them for the 3rd time for an ETA. After no answer for three separate calls over 10-12mins, the same woman finally answered with a now less then friendly attitude. This time there was apparently an accident on the way, but yet again the bus would “be there in 10 min.” We were starting to get frustrated as it was freezing cold, but we didn’t dare to go back inside to wait because we didn’t want to miss it.

Lo and behold, there was no shuttle! It was getting to the point that other shuttle drivers were starting to recognize us from their previous pickups... it was their second and third round! So, my husband called the hotel again and no one answered, again. We kept calling and calling but no answer. After several more minutes and calls the same woman answered, this time she said the bus was at the west side now and will be there in less than 5 min. We waited outside, even though by this time we were frozen cold. Nope, there was still no bus after “a few more minutes”.

Yep! I was very tired, almost passing out, frozen to the point of numbness, terrible migraine, my ability to maintain any patients was WAY over my limit. I then called the hotel myself, on my number, this time she answered on the first ring... I admittedly told her rather aggressively that there was still no shuttle bus, that we have been waiting for over an hour now and have called them more then 10 times.

She hang up on me... without even attempting to have any form of conversation. I was enraged at this point, she had hung up on her customer after she lied to us numerous times. Had we simply known it would be so long she wouldn’t have made us stay in the frozen winter cold for no reason. I was about to be done, I told my husband to get a cab/Uber. I called her one last time from my phone. As soon as she knows that was me again, she just hung up!

My husband was ordering Uber and at the same time, the shuttle bus arrived, we were all frozen, and extremely disappointed. We asked the driver what was going on and explained our situation for the past hour. He looked confused and asked if we had called the hotel? He also confirmed there was no accident on the way that held him up. He mentioned the guy leaving left no mention that we were waiting at the airport.

Now I was beyond myself, but it wasn’t this man’s fault. My limit was over long ago. As soon as I got into the hotel, I went straight to the reception and asked if that was her that lied to us the whole time, made us to stay in the cold for over an hour, hung up on us twice, offered no form of an apology. She admitted that it was her but that she’s not going to talk to me because I...

A decent spot if you're desperate. A worn down hotel run by people doing their best to keep some aging infrastructure afloat.

As I shivered in a thin shirt waiting for the shuttle in the dead of winter the black shuttle pulling up felt like a godsend. It had been a terrible day full of injustices wrought upon me by an airline with absolutely no recourse nor recompense. My first choice of hotel was booked solid as scores of other disgruntled passengers sought shelter, and this was halfheartedly offered by a lady on the phone with a hint of apology. It had room. It had a shuttle. This would have to do.

The kindly driver loaded our bags in, navigating a deep trench of muddy water as we piled on. The shuttle seems to have been an aspirational purchase many years ago that had long since fallen into disrepair. The seats were black leather and quite plush and comfy, if cracked and worn. One of them refused to remain a seat and kept doing its best impersonation of a clam, the back snapping down onto the seat the instant it was released. A tired woman declared she didn't care if it was broken, it would stay open if she sat it it. She was right. The luggage racks inside occupied all the head room while remaining too small to actually hold any carry-ons or backpacks and remained empty. Flat (but not thin) screen TVs occupied a surprising amount of space in a plasticky wood-feel entertainment console that felt wholly unnecessary in a hotel shuttle. The "heavy duty" plastic coverings of the walls peeled away in the dampness, revealing some sort of industrial cardboard holding the whole interior together. It gave the vibe of a 90's party bus down on its luck rather than an airport-hotel shuttle, and I hoped that this did not portend things to come.

The staff handed the crowd of people as best they could, checking us in one by one with a system that could be described as inefficient at best. The key-card writers sputtered as they tried to remember that they were, in fact, meant to be writing keys for customers. The staff dutifully coaxed them into life and got the passengers rooms and slots on an outgoing shuttle the next day. Inexplicably, a couple had decided to board the shuttle for the hotel, despite it not being their destination and were causing a scene. I took my key and departed, rather flummoxed.

The room was clean, if deeply worn. Holes in the wall testified to where a towel hook once was. A streak of gum over the headboard declared that some people really are animals. It was tired, but so was I.

Breakfast the next day was the standard hotel fare. I munched on a forgettable Danish as I headed back to the airport at the crack of dawn and reflected on the experience. I find it was oddly melancholy. The staff were all nice, polite, and doing their best to provide the best experience possible. The infrastructure that they have to work with, from the rooms, to the shuttle, to the card readers at the check-in desk are so old and decaying that it feels almost futile.

All in all, not a bad 2-star hotel that at least charges appropriately for what it is. If you get stuck here, there's a great bar and grill (Tower) across the...

Zero stars if I could. My daughter's flight into Denver was extremely delayed, landing after 1:00 am, flood advisory at the airport, she had a 2-hr drive on her next leg of travel; safety prevails so I needed to find her a room. There was a soccer tournament in town, so hotels and Airbnb were booked. This place had two rooms available. I book one. Normal Monday night rate is less than $200. They were upcharging due to the soccer tournament, so I was set to pay more than twice the normal rate. I clicked "book" and my confirmation said $1,040!!!!! I immediately called the hotel, and it was reduced to $550. When I called at 2:00 am to make sure someone would be at the desk to check her in, I also inquired about reducing the rate back to the normal Monday rate, due to the emergent situation. The clerk, who apparently had no authority to adjust rates, was extremely rude, saying it was "actually a very good rate." I disagreed that $550, checking in at 2:00 am was a bargain and asked, if he had a young daughter, would he want her making a 2-hr drive in storms after an 8-hr flight delay, did he not consider safety important. His response was that the airport is safe. I asked, "So that's what you'd want for your daughter who's traveling alone, to spend the night in an airport?" He replied, "Well, she's lucky she has a mom willing to get her a room" and hung up. Took days to reach the GM, who is the only person on the face of this earth who has authority to adjust a rate. She refused, saying she couldn't adjust because I "booked through a third party." I insisted repeatedly I had not, that I booked from their website. She was also very rude. This is the "hospitality" industry at its finest. I called Wyndham customer care. They can't adjust rates but assured me that "google distributions booking" simply means I used Google to find their website and their records show I indeed booked through the AmericInn site. So the only person who can adjust a rate doesn't even know how to read bookings. That's reassuring. So if you ever find you or a loved one needing a safe place in the middle of the night, away from flooding conditions, be prepared to pay out the nose to people who don't know how to run...