Courtyard by Marriott Denver Airport — Hotel in Denver

I can honestly say out of all of the hotel stays I've ever had, this was by far the worst. We had a 6 am flight out of Denver, so we decided to stay at this hotel to be closer. Our first room wreaked of weed, so we had to switch rooms (didn't want to risk getting charged the $250.00 fee for something we didn't do). Our second and final room seems okay, however I woke up around 11:30 to our A/C unit shut off and not working. The room got very stuffy and I tried several times to get it working. No luck. Okay, that was annoying but not a huge deal. I need background noise to sleep so I had my white noise app running on my phone. Around 12:30, I'm woken up by music BLASTING... seriously it sounded like subwoofers coming from outside because of how loud the bass was. I just thought okay, this is not really happening right now, right?!? All three of us in the room woke up because of the loud music. I gave it a couple of minutes but the music still wasn't turned down. So of course I called the front desk and turns out the music was in fact coming from the hotel and other guests had called down to report it. The person at the front desk had called them and asked them to turn it down, which they did not. She said she'd call again. It was turned down, but barely! By the way this was like dubstep music and it was relentless. It would stop for a minute or two then start back up. I couldn't believe this was happening. I just think of all of the people who are there to travel and catch early flights. This was unacceptable. The music went on ALL night, and was still going by the time we checked out. We ended up checking out at 4 because we had all but given up on any prospect of sleep. I know the hotel did call and ask them a couple of times to turn it down, but it was still extremely loud and it went too far. I didn't pay almost $200 to not get any sleep before an early flight. Of course when I checked out I asked for a refund. She told me they'd be in contact the next day to issue a refund. I never got a phone call so I ended up calling them. I spoke with a manager and they told me they couldn't refund me because I booked through a third-party site... of course. I called the third-party site, told them the situation and even suggested they reach out to the hotel to corroborate my story which they did. So, THANKFULLY I was able to get a refund. This one experience completely ruined this hotel for me. The hotel could have done more to ensure that their guests got a good night's sleep. I will never...

My stay from 7/21-7/22 was alright and went as expected. I appreciate that I was able to leave one of my bags behind since I was going to check in again on 7/24. However, my stay on 7/24-7/25 had some problematic issues. First of all, I had booked the “Stay Pass” package specifically because I needed an early check in. I was arriving in Denver after working a red eye flight from Maui and staying up all night. The package states that guests have an early check in at 6 am and late check out at 6 pm. However, when I arrived at the hotel at around 7:30 am, I was told that my room was not yet ready. The front desk clerk, Adam, said he was not familiar with the Stay Pass package. He offered two “complimentary” water bottles (even though the free water bottles come with the package) as an apology, but he did not offer anything else for my inconvenience besides water and coffee. Only after I asked him about getting a discount because my room was not ready on time did he offer Bonvoy points. My room was finally ready at around 8 am. Additionally, on 7/25, I was interrupted twice while I was asleep— the first time was by Housekeeping at 11:56 am and the second time was by the front desk clerk, Tara, at 12:42 pm. Tara wanted to check what time I was checking out, even though the Stay Pass package I had booked has a late check out at 6 pm. I had also requested the night before for a shuttle to the airport on 7/25 to leave at 6:10 pm, so I thought that it was understood that I would not be checking out until 6 pm. My sleep schedule is irregular since I have been working red eyes and I do not appreciate being woken up when I am already exhausted from work. Both Adam and Tara were apologetic and had an accommodating demeanor, but people who work in customer service should be able to anticipate guests’ needs (such as offer the appropriate compensation before the customer asks or check information such as airport shuttle requests). To summarize, my experience on 7/24-7/25 did not meet expectations. This was especially frustrating since I had booked and paid extra for the Stay Pass package specifically so that I could check in early and...

I was in Denver business for one night. I decided to stay close by the airport for business reasons.. I decided to stay at Marriott Courtyard because I stay at these properties almost exclusively for my business travels. They work great.. I would avoid this property like the plague. The problem is not the hotel. The problem is the parking process is awful and most of all it’s a scam.. ||First off, I have rarely paid to park at any Marriott courtyard nationwide . There are signs everywhere in their parking lot that says pay to park. This is not a free lot scan the QR code to start the pay process.. ||As soon as you scan the code, it takes you to PMC parking application. This is where the whole issue starts.. you put in your car license plate you put in your email address. You create an account. This takes five minutes. It’s a pain in the butt.. after you go through this hassle, they charge your credit card the next day or whenever you’re checking out the problem is nowhere in the process. Does it tell you how much it cost to park?. after some research I found over 186 complaints about this parking company it turns out they’re the same complaints. I have. It’s now been two days. I still don’t have a receipt for my parking and I still don’t know how much it cost me to park.. after researching this most people experiencing parking ticket. Which comes in the Mail some 8 to 14 days after you’ve used the parking.. it’s almost impossible to get a receipt and it certainly impossible to find out how much you pay. That’s because they want to email you a week or two later a ticket. The ticket start out at $29 for the violation plus a service fee plus a processing fee. I’ve called the hotel to get a receipt. They’re trying to help me, but this is absolutely ridiculous. I would avoid this property at all cost. Do not stay at the Marriott courtyard Denver airport.. in my opinion the parking process is deceptive at best. Avoid...