Hope there's enough room. Our room was nice, front desk helpful, your complimentary breakfast was the worst, two mornings in a row. The attendant was nice, but day 1, 8:30 am on tuesday, no eggs, ran out of milk, no fruit, clean but uninviting. The attend said they would be out of a lot of things until Thursday morning, when they got their delivery. Spoke to Tracy, the assistant manager and she said she was unaware of the situation, but corporate wouldn't allow them to go out and buy anything. Then she offered me points...Next morning it was worse, no juice, just water biscuits and gravy and yesterday's bacon, since people weren't eating it with their waffles. Spoke to Tracy again, she apologized, again but said corporate would get all over them for going out to buy milk, eggs and juices. There were five other couples there while we had "breakfast", all surprised at the cheap attempt at breakfast. I know they were sold out the previous few days, and that group probably got a good breakfast. But does it really make sense to follow up a good weekend by treating the early week guests this way? I spent almost 30 years in the hospitality industry...sometimes you run out of stuff, but you take steps so it doesn't happen again the next morning. At the end if the shift the attendant tells their supervisor what they ran out of, and the supervisor takes steps to remedy the situation. Simple. You don't just say, wait a few days for the truck.....plus, as we were leaving this morning, four employees, I think they were room maids and a front desk girl were having a great time hanging out and smoking just outside the front sliding doors. You need a smoking area for your employees, and more concern for the little things that make a stay with you enjoyable. The pluses...room and facility was nice and well kept. Side note, there were two guys screaming at each other from 5:20am until six, baby crying and a dog barking. Didn't mind the kid or the dog, but thought the yelling was going to turn violent. Turns out management knew...
Read moreUpon arrival the alarms were going off. They didn't know how long it would be until it was fixed & offered us a full refund if we wanted to go somewhere else. We were patient & went to get food & would come back to see if it were fixed yet. When we returned the alarm was off. We thought all was well. Went upto the second floor & was immediately taken back by extreme amount of burning fumes that left myself & my child with asthma unable to breath. When I inquired about it with the front desk they said that the alarms were disconnected completely & they were on fire watch to walk the build every hour since the system was off. We went outback to the pool and puffs of black smoke with extreme fume burning odor was being exhausted with pipes outside. Was no longer offered the full refund since the alarm system was turned off all together. Safety concern for my family. And the pungent fumes of chemical burning filled the halls so much that it was suffocating. Again health concerns for myself & my child who have asthma. I was told a note would be left for the manager in the morning. When I spoke to the assistant manager in regards to this, she agreed that the burning fume smells were there and in other areas and they were still having to do watch every hour until they can get things fixed and parts of the ceiling tiles are open while investigating but that I was still not offered a refund or ANY CREDIT back. I WOULD NEVER STAY HERE AGAIN. The circumstances put not only myself who battles cancer & asthma but my child as well. They should of been shut down. Will pursue more to be reimbursed & report to...
Read moreRoad tripping through Florida with my two sons and made comfort suites our home for two nights. Breakfast was delicious, rooms were super clean and spacious, coffee pot, microwave, fridge, couch with pullout, toiletries replenished, fresh towels and wash clothes left second day, nice housekeeping staff, nice front desk people. Brian I think is his name was very nice and professional. The girl that checked us in another night and then out the next day was very kind and had a nice attitude as well. The coffee bar was always stocked and ready for anytime I needed a cup! It is downstairs by check in. The location was PERFECT as Dunkin right in front, sonic, Aldi, dollar tree beside this hotel. Rainbow springs 🌈 💧 is super close, just a few minutes away, and I have NEVER met an entire town that has been SO KIND and with a HAPPY DEMEANOR as the people of Dunnellon! I honestly spoke and encountered so many people and not one person was rude or cold, short or abrupt. It was honestly so nice being here. Life seems a little slower here, and people seem to truly enjoy this little town and what it has to offer . Life here must be good bc the folks are welcoming and happy. I asked a few ppl if the lived there and if they liked living there and they all had nothing but positive things to say and beamed talking about Dunnellon with pride. That attitude passes off to those passing through and a good hotel with good people makes for a memorable and pleasant visit to a blip of a town that you wouldn’t normally remember bc u pass through in a blink of the eye! Thank you for making the...
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