Econo Lodge Research Triangle Park — Hotel in Durham

I travel almost weekly for my business. I have stayed in hundreds of hotels over the last 12 years. That being said I have never had such a bad experience with any other hotel!!! I went and setup on Friday for work. I got to the hotel around 6. I had booked ahead. Handicapped room with a service dog. Her registration # is on file and I always hand them her federal registration card with her picture and registration # on it. (which I do not have to do). When I checked in I was told I would be on the second floor and there was no elevator. I have had numerous brain and heart surgeries. I have seizures and other health issues. I told the guy at the desk I physically can not do stairs. He told me that was my room. It would not be changed. I asked there were no other rooms at all? He told me no. I asked if I pay extra you can’t put me down stairs? For $25 he moved me downstairs into a room exactly like I booked but in a handicapped room. The next morning I left the do not disturb sign on my door and went to the show for over 10 hours. When I returned to the hotel my room key no longer worked. I went to the office and took my service dog with me. She did not have on her vest. Just her leash. I waited about 25 minutes while the guy at the desk talked on the phone about room rates. He got to me and reprogrammed my card. I got into my room and the maid service had disregarded my do not disturb sign and came in anyways with room service. About 20 minutes later I was getting into the shower. The front desk was calling. He asked did I have a pet in my room? I told him no. I have a SERVICE DOG. He laughed at me and told me my card on file would be charged for both nights for a pet. I asked For a SERVICE DOG?! He continued to talk over me about charging my card. I got back dressed and went to the front desk (angry at this point). I handed him my dogs identification card AGAIN. He made a copy of it and told me I would have to discuss it with the front desk at checkout. I went back to the front desk the following morning and told the third guy what had happened. $25 to accommodate being handicapped. Charged for a SERVICE DOG. He looked at the computer. Yes I was charged an ADDITIONAL $109. I told him my room was PREPAID. He refused to give me my money back stating my issue was with Priceline and not them. If you book this hotel BEWARE!!!!

I have not even mentioned the two roaches that were in the room the second day or how dark the parking lot is. I did not mention the trash everywhere at the stairs. I did not mention the noise level.

Worst stay anywhere in 12 years and I paid over $300 for...

I was in town yesterday for a wedding, never had been here before. This place was nothing like the pictures or reviews. Worst place I have ever been to as an overnight place in my life. I got there, within 5 minutes I saw people doing drugs in the open in the parking lot, I got to the room which smelled horrible, there was black mold on the door, the door was not sealed and could hear all traffic from the highway next door. I got an Uber to the wedding I was in for and had trouble getting an Uber, when I finally got one the driver advised no Uber drivers want to go there because they have picked up people on drugs or people looking to rob them. He advised I go to my room and get my bag and find another place to stay because it would not be safe for me to stay there overnight. I took his advice and had to find another hotel at almost $180 for the night but was glad I did for my safety and ability to sleep at another hotel. It also looked like people live at this place as doors were wide open people walking around in nothing. I've traveled a lot and stayed in some rough areas but this was the worst 30 minutes I've ever been somewhere and not felt safe and knew I couldn't stay overnight or arrive back at night after the wedding for my safety or risk of being robbed. Like I said I saw someone literally doing hard drugs in the parking lot in the walk from the check in to my room next to the major highway the noise was ridiculous from the highway. The outlets were not even screwed to the wall and we're pushing out from the wall and you could see and touch the wires. The water smelled like sulfur. This place made slums look like resorts. They should refund me...

I ended up at this place because everywhere else was booked due to graduations that weekend. I'm giving this a 3 star only because the guys at the welcome desk were very polite. The room was on the first floor and well insulated from the noise, however, because it faces the highway I could hear the traffic which was expected. The air condition worked well and I was very comfortable. I was pleased to have a small fridge and a microwave and all the lights worked well, and comfy pillows. The cleaners need to clean around the outside of the bathroom tub because it was dirty and grimy.||The drawback to this hotel was that the image of the breakfast area was very disappointing, and looked nothing like the images on the website. I arrived there at approx. 8:00 a.m. and there was absolutely nothing to eat (nothing like what was shown in the online picture). Continental breakfast? No way! The only persons creating waffles looked like a couple off the street getting some free breakfast. The coffee creamer and sugar containers were dirty-looking and there was no one managing the area. I walked out very very disappointed. I was happy to locate a small fast food place within walking distance where I bought some food and went back to my room.||I won't stay there again, but I think this can be a fairly satisfactory place to stay for a short while if they update the eating area to look like what's really on the website instead of misleading images, and have breakfast items as shown. They need to clean around the bathroom tubs. The door has a security latch that is broken so I felt unsafe and had to place a couple chairs...