Mattress Firm Indigo Corners — Hotel in Durham

**Edit- got my new mattress and been sleeping on it for a month now. Stearns & Foster Luxe Estate Euro pillow top medium etc, over $3k on Black Friday sale. No more pressure points on my hips and shoulders but the ‘supposed’ medium pillow top premium mattress is hard as a rock and has hurt my lumbar spine severely in ways I have not experienced before.

Tips online keep saying may be 60 days or longer to break it in. Have rotated it so my husband, who is bigger and heavier, can help break it in for me. It hurt his back too when he felt how hard my side still was after a month. I am not heavy enough to break in this mattress. This kind of thing should be known and communicated.

Broke down and spent another $330 on a tempur-pedic mattress topper (ordered from Tempur-pedic directly this time) because I can’t even sit or stand without severe pain now. Much worse than my old mattress. I am in my 40s and fit but now moving like a much older person. If things don’t change soon, it’s going back and we will reassess.

Love Samantha but she did not prepare us or warn us of this possibility. Maybe she did not know but that is a major failure on the part of Mattress Firm to give them ‘200 hours’ of specialized training and not think of this possibility. Maybe they just want to push product out the door, idk. I hope I have not damaged my spine, as even jogging easily a few feet with my puppy in the yard brings serious pain. Maybe I had an unusual experience, but regardless, buyer beware. End update**

My initial thoughts before I actually got the mattress:

Samantha was awesome in helping me choose the perfect mattresses for my individual needs- I have had a spinal surgery so it’s super important for me. She was extremely knowledgeable about not only the various products but the mechanics of healthy sleep as well! I am so excited to have my new mattress delivered and finally start getting good quality sleep again! Can’t recommend enough. 100% better to try the various options in store and compare the feel versus ordering something online and crossing your fingers it’s the right one. So glad I didn’t do that!!

(Update- boy, do I feel like I was naive when I wrote the...

We bought a nice Sunview Firm mattress at this store on 6/17/2016. The service was very good and we were happy with the mattress. I was on business trip all last week so I did not sleep in the new mattress but my wife did. After one day sleeping in it she started having some bumps appearing. When I came back after 4 days she had her legs and arms covered with bites. Based on an expert who came investigate those are likely bed bugs tough he did not find direct evidences for it. He said it is not uncommon to have bed bugs in the truck that transport the mattresses. We called mattress firm who said they had never heard anything like that. They said they will send an expert. Here it is after 3 days we are still waiting for this so called expert and have called Mattress firm customer service numerous times to have this mattress taken away from us. We have been sleeping in our basement in our old bed. Meanwhile those little bugs are probably spreading all over the house. I will update this post when this story will be resolved. This is an unusual situation so we will see how mattress firm will handle it. So far it has been pretty bad after purchase service. Really bad luck on this purchase though. I just want this mattress out of my house. Update: Mattress firm took the mattress firm and we only had to pay for transport. We had to call for several days to get that done though. And now we have just found a shell of bed bug in our house... So this bed has likely contaminated...

I was in need of a new mattress, I have health issues and pain, and needed to find the best mattress ! I had a limited amount to spend. I purchased a mattress , thought it would be a good fit but it was not comfortable and was still having all the same problems- waking up , tossing and turning waking up tired and in pain. I reached out to the staff Samantha C and Amy B at Mattress Firm and they allowed me to return the bed and get another mattress , but , after a few nights i was still not sleeping and in pain. At this point I was getting desperate to find the right mattress, I went back and Paul C , Tim M, and Jackson L arranged a return , and Jackson asked me a few questions then got on the computer looking for a good deal on the best mattress for my particular issues, he recommended a Temper-pedic and found one for me at a store that closed . I trusted him ! All the arrangements were made, my mattress arrived and I have been sleeping through the night , waking up more rested and not with pain numbness and tingling down my arms . I am so thankful for this wonderful team, each member was kind , patient, eager to help , good at listening and excellent follow through ! If you want excellent service with nice folks to help you find the best mattress for you go see these folks at...