Ashley Store — Local services in Durham

Update: If I could give 0 stars, I would. When I purchased my couch, I signed up for their in-store card. What I wasn't aware of was that you cannot use that card online as a credit card on their website, you have to place an order through their online chat. I did that recently and the sales person screwed up the order multiple times, even though I confirmed the information that was already submitted via the website. Once I placed the order, they casually forgot to mention that the delivery date listed on the website wasn't correct, and they really didn't know when they would be delivering my item (a mattress). Canceling the order has been an absolute nightmare. Apparently there is no way to get a hold of the online team, so I got the run around with at least 5 different associates. I was just trying to use my line of credit with them as a matter of convenience, but it was awful. In-store is fine, I guess - they work on commission, so they obviously aim to please, but Ashley as a whole is THE WORST. Customer Care is a joke and for some reason no one can help you correctly.

Original Review (5/5):Just purchased my first ever piece of new furniture. A nice little couch with reclining seats. I’ve always passed by here, wondering if anyone ever visited as it is never busy. I’m so glad I stopped in!

They have a beautiful selection and are very kind and helpful throughout the entire process. Tim Nelson helped me and was super friendly and made the process very smooth. Even when the tablet died as they were processing my credit card application.

He kept me updated throughout the entire process and went over all the options I may have wanted regarding coverage on the piece I bought. the other customers and employees were friendly and happy as well. I appreciated the atmosphere.

I waited until my furniture was delivered (today) to write my review. I tracked my delivery through their tracking system and the whole delivery took probably less than fifteen minutes. The delivery guys stopped at the leasing office to have them call me to make sure I was expecting them.

All around, 10/10. Go visit these guys! Including a photo of...

Our recent visit to Ashley Furniture was an absolute delight, thanks to the exceptional customer service provided by Ahmad and the team. From the moment we stepped into the store until the completion of our purchase, Ahmad went above and beyond to ensure our shopping experience was smooth and enjoyable.

Ahmad greeted us with a warm smile and a genuine eagerness to assist us in finding the perfect furniture pieces for our home.

What truly impressed us about Ahmad was his attentiveness and his ability to make us feel valued as customers. He was never pushy or overbearing, allowing us to explore the store at our own pace while being readily available whenever we needed assistance or had questions. His friendly demeanor and enthusiasm made the entire shopping process a pleasure.

Ahmad demonstrated a remarkable level of professionalism and expertise. He provided detailed information about the furniture's features, materials, and durability, ensuring that we made informed decisions. His suggestions and recommendations were spot-on and reflected his deep understanding of design principles and functionality

When it came to finalizing our purchase, Ahmad and team efficiently handled all the necessary paperwork and ensured that we received the best possible deal. He effortlessly coordinated the delivery details and kept us informed every step of the way.

In conclusion, our experience with Ahmad Lampinks at Ashley Furniture was exceptional. His professionalism, product knowledge, and outstanding customer service skills made our furniture shopping experience truly enjoyable. We highly recommend seeking out Ahmad's assistance when visiting Ashley Furniture, as his expertise and dedication will undoubtedly enhance your experience. Thank you, Ahmad, for going above and beyond to meet our needs and for making our visit...

Twice in a row I stopped by the Durham store, I then left and went over to the Raleigh store and did the purchase. Every time we went to the Durham store, it took a while to have a staff coming to greet us. If we ended up having any one helping us, the staff who originally helped me would just "disappeared." This past week we went, we asked a question and they said they will go find out the answer for us, and just did not come back. Turned out that they went to help other customers, so we waited for an hour (no joke, it was that long). We are fine if one particular staff is busy so they cannot come get us, however, I would appreciate they send someone else over, or at least let us know they might not be available for a while. But there were no communications. We saw other staff available in the store, but no one approach us to check in with us. We felt pretty ignored both times we went and tried to purchase something. In contrast, it was a totally different experience in another Ashley store at Raleigh. At the Raleigh store, staff are super friendly and helpful, and will send another staff over if they hands are tight. So I talked to them and finished my purchase in an hour, even I had to work with two totally different staff. This means the time I used to complete my purchase in the Raleigh store is the same as the time I used on waiting to get help in the Durham store. According my my own experience, I would recommend people considering going to other store rather than being restricted to this location, even if this one's location is more convenient. In addition, the Raleigh store is much bigger so their furniture display is...