Michaels — Local services in Durham

I had an amazing time shopping at Michael's today. I was offered help from every employee in there through out my shopping trip. Not in an annoying way just a genuinely helpful way. I did accept help finding stuff a couple times and they were just great. The store was clean and fully stocked. Online I got emailed a 50% off regular priced items. Which was a huge savings. There was so much new stuff to look at that I was in there from 9am to 12:30pm. I know that's crazy but I loved it. All the Halloween stuff was all 40% or 60% off. Which is a deal typically stores only offer after Halloween is over. The variety of stuff was amazing. I bought a really big expensive unikitty Lego set for only $14.95!! I had no idea it was on sale and that's what I went in the store today for. I seen it online for over $40 at many stores and figured I could use my 50% off coupon to get it for half but when it ran up it was somehow on sale for under $15?? Amazing!!!! All the plain t-shirts were on sale for $1.99!! Youth and adult sizes from XS to XL in a ton of different colors. You can't even get used shirts that cheap at a thrift store. Anyways I highly recommend checking out Michael's for any Halloween, fall/Thanksgiving, and Christmas products. You will not be disappointed!! Also any crafting stuff you may want they have it for sure. And the staff is so great. Sign up online to be a member and get emails with coupons, weekly deals, inspiration, projects, and even classes they offer. Have fun shopping at my favorite store Michael's just...

This location is good for quick shopping visits. However, you may or may not get a decent parking space. New Hope Commons as a whole has a lot more stores than parking spaces needed to cover all the shoppers. The store itself is very small and cramped because it's usually overfilled with more merchandise than it can easily hold. Counters a a little too close to one another, which makes shopping the aisles when another person is there, not very easy. There are never enough employees working to handle the number of customers in the store, and sometimes the employees who are there aren't very helpful and even a little weird. My cashier told m to "have a nice life" which was a bit odd as that's something I'm more likely to say to someone I'm upset with, but whatever. Then she started checking out the next person in line and pushing me out of the way before she even handed me my bag. Slightly rude, but I get it. She was the only cashier and there were 12 people in line. But that goes back to corporate not allowing the store to schedule more than a skeleton crew of workers. Oh, and the front of the store is either freezing (in winter) or sweltering (in summer) because of the crazy doors that are constantly flying open. Michaels corporate...fix that! Those doors are stupid. Have a little compassion for your cashier who has to stand...

This would be 5 stars if not for this new initiative I've noticed where all Michael's stores are going around slapping "Everyday Value" tags on about any product & brand their coupons are most popular for, intentionally rendering them ineligible for coupons. Go through Mod Pogde or any other branded adhesive by the gallon? Forget it. Are you a glue gun guru? Go somewhere else and save big! These E.V. tags used to be on a fair and reasonable already low priced selection of merchandise, mostly store brand stuff that really was discounted as low as you could expect. Now it seems like there's a tag on any product that costs more than $7. And their prices on these items are already consistently a few dollars more than their competition, so I don't see how they justify calling it an Everyday Value. Add that to the already excluded brands and their coupons can now be applied to maybe 10% of their entire assortment. No thanks I'll switch back to Joann, AC Moore, & HL where they honor their own coupons reasonably without all the fine print, and more importantly give their hardworking employees big holidays off. It's a shame, the in person customer service here was 5 star, but 1 star corporate policy is...