Hampton Inn Traverse City — Hotel in East Bay Township

Nothing like the pictures Omg just stay away dont fall in their trap even if its cheaper believe me not worth the headache .no fridge or microwave they will tell you you r on the list if one available they will ask if it's for Madison or not so they can ignore you but guss what they trick you and charge you for room with fridge and microwave oh no safe too .rooms so tiny queen beds looks like full size beds .ac horrible dosnt have good controls for the temperature. Pool not like pictures so ugly. gave it 1star just for great breakfast and it is in front of beach other ways not coming back even if i get it for free and i really dont recommend it. We started at check out with women named kat omg she is so unprofessional at all so rude make faces behaind customers usually we saw the other staff greeting very nice giving some water and snak as they chek in but her nop then she gave us a room in the other sides where all the windows and AC vents sealed with plastic bags do you believe it once we opened the ac the room started to get more humid and so heave to breath did we pay you to give us window covered completely ok then we told kat the lady what happend she said oh it should not happen thats weird oh really how i told her maybe you guys should remove those bags sealing from the ac vents to work right we moved to the other room you will see bugs spiders windows ceiling walls bugs wip and nests .parks you cant find parks at night .they didnt say anything at the websites that they have constructions in the hotels .next day they canceled our room keys and housekeeping wants to clean the room for other people and we should stay for 2 nights our keys not working went to front desk told her the same lady kat keys not working she ask me for driver license it was like what for what i gave you my name ok gave her she gave me 3 keys for different room number i told her what is that is that different room she said oh no this is how many nights you are staying in .will dosnt make any sense what ever she said then she asked my husbend to pay again for the second day whattt we just paid you the whole amount yesterday and you told us we are all set. She kept talking none sense for half an hour ohh Expedia just send us different reservation for the second night what i know we didnt book through Expedia and we have only one reservation your not makeing sense omg this women doesn't know what a hell she is doing pluse very rude ,racist, and disrespectful and she made my vacation horrible with her bad service you cant handle it dont work in this spot.hotel inside and out dirty the hotel sign spider wip ,bugs,and bugs nest .never coming bake again dont recommend it to any body pay more enjoy yourself in ather otels...

What a mistake! We read the reviews and stayed here anyway. We thought many of the bad reviews were prior to the renovations. The reviews seemed mixed so we thought we’d take the risk as we wanted to stay at a Hilton property.

The rooms are so small that they can really only accommodate 1-2 people comfortably, our room wasn’t quiet room (4th floor), one of the front desk reps is unprofessional and we paid over $380 per night. But we wouldn’t stay here again even if it was $120 a night.

The 4th floor room and hallway had a constant noise that must be due to the HVAC system. We immediately requested a room change, especially as we were staying 2 nights. The request was refused with no explanation or other options being offered (no maintenance visit). During check-in we overheard another guest receiving a room change and that there were more expensive rooms available (must be in reserve so only the hotel staff can view not general Hilton reps). We questioned them on this, asked how much more the other rooms cost and they kept insisting no rooms – you’ll know this staff member if you meet her. We opened a case with Hilton customer service as the hotel cannot ignore these complaints (but they can ignore bad online reviews). We heard from the Assistant Manager the next day. She listened then indicated that there were no other rooms, stated this staff member should have explained things and then offered candy from their lobby store (no room change, no maintenance, no points). Really, are they kidding me? And the General Manager never followed up to ensure we were happy with our stay.

The room is so small that the bathroom and closet doors are sliding doors because there isn’t enough room to have a swing door. The bathroom doors do not fully close shut (see photo). The walls are paper thin so we could hear our neighbors laughing. As a result, if you are unfortunate enough to be next to a room with a barking dog – it’s going to be a long night for you. Very odd wall decorations - what’s with the 3 multi-colored skis on the wall? The hot tub is completely cemented over (see photo).

There is a complimentary breakfast that is pretty standard: scrambled egg/omelet, sausage link/patty, starch (French toast sticks, potatoes, etc.), waffles that you make yourself, oatmeal, bread to toast, muffins, yogurt, juice and coffee.

We do have to say that the breakfast staff and housekeeping are very nice. It’s a shame that some of their front desk colleagues are not.

Note: do not expect any Diamond member upgrades here and while there are photos of a large room posted, the floor plans of all 4 floors do not indicate any...

If it was possible to give 0 stars, I would. I wish I'd gone online and read the reviews before booking, because our stay was a NIGHTMARE. This hotel is advertised as pet friendly, yet when my husband and I travelled with our 3 dogs (2 of which are documented ESA's), the staff was rude, degrading, and I flat out caught them badmouthing us, saying how "they probably printed it it from offline". When I confronted both of them (Sue and Nancy), and told them I would GLADLY show them our medical provider and mental health provider notes, they fed me garbage in an attempt to distract from the fact that they were badmouthing my husband and I and got caught doing it. They additionally tried to reprimand my husband for taking one of our dogs into the breakfast nook (which we did not, because they have signs requesting that pets not be near the food areas and we can read).

We were supposed to stay for 3 nights, but left after 2. We were called and informed that there'd been several complaints about our dogs barking and how this was bothering other guests and staff members. And while yes, our dogs did bark at times (they are dogs...it's a strange new environment, there were a lot of new and loud sounds) it was also poor planning on the scheduling for the hotel. Who in their right minds puts 2 rooms right next to each other with both rooms having dogs?

Aside from the main issue, I honestly expected more from a Hampton Inn and for the price we paid. The rooms are ridiculously small, our bed felt like concrete to sleep on, the TV didn’t work half the time, the doors to the bathroom are these weird barn-door type things that don’t lock, and our shower did not seem to be put in correctly because it made awful creaking sounds. The location is not the greatest traffic wise (good luck trying to exit left out of their lot).

My husband and I are DISGUSTED with the way the staff handled this and treated us. I was told they'll be refunding our 3rd night, but we'll see if that happens. I can imagine they'll attempt to make an excuse about not refunding or coming up with an absurd "service charge" out of spite.

Very dissatisfied with our service here. I will be making additional complains to the site manager, the better business bureau, and whatever higher up there is for...