Xfinity Store by Comcast — Local services in East Peoria

Describe my experience. Where do you start. So we do a lot of streaming and my wife was just truly getting sick of not watching her favorite shows, it has been about three years since I had cable. So today I get up and decide that I will surprise her and get cable. So I call Comcast and get ahold of someone in the Philippines. I don’t have any problem with the Philippines, I like everyone. So the first person I speak with is actually Jamaican, I ask him a few question about the basic cable and the next step up, we wanted the major networks. It couldn’t have been more than two minutes on the phone and he hangs up, now you are thinking that it was probably accidental but I had given him all my information already. He just decided to hang up and not call back. So foolish me I call again and this time speak with a young woman who was very nice, we kind of get somewhere. I tell her I want the $19.90 package per month, she says that’s great. That’s a 100 channels and a free cable box, it was ten more to get a DVR. I’m cheap but I went ahead and chose to get a DVR. So we get done talking and she switches me to customer service and they tell me because I’m not going HD that the DVR is now $20. So I say fine so my $19.90 bill is now $39.00 she sends over a copy of what would be my bill and they have put a fee (this is important later) of an additional $10.00 on the bill for local channels. So my $19.90 bill went to $50 before tax. So o said never mind but started thinking and called back again, at this point I am informed that the package only has forty channels and it doesn’t have CBS or NBC. At this point I think I’m done, I asked to speak to her supervisor and she assured me that someone would call back. I’m still waiting, I normally don’t take it this far but I call the head office of Comcast in Philadelphia and start speaking with some kid that couldn’t have been 18 years old. Now I’m speaking with the Corporate Customer Care department (James) I told him I would mention his name a lot. This is where the fee comes back into play, he tries to tell me that it’s a tax not a fee. So I ask James why the other part of the tax isn’t figured at 50 percent off of the $19.90 special and James doesn’t have an answer. I spoke to him about the advertising of the $19.90 special and he tells me that everyone has to pay the $10. So I say James then you should be advertising it as a $29.90 special. He disagreed, he wouldn’t help me he wouldn’t do anything for me. So I asked James to speak with his supervisor at the Corporate Costomer Care Center and he tells me he can’t transfer me to anyone. James,James,James. So I fo to Best Buy and purchase an HD in home antenna for $49.00 and you know what, I picked up 40 channels and the major networks. In two months it will be free, so if they would have worked with me I still would have gotten the short end of the stick. That isn’t the point, it should be advertised with the extra $10 fee in it, James says everybody has to pay thay. I’m just thankful I was...

I sat for over 45 mins while the lady tried to find my mobile account. Literally had to enter my ssn into her computer 6 times because either she was new and had no clue what she was doing or just the latter. It was a complete waste of an hour and a half of my time because once she finally found my account and I told her I wanted to upgrade my phone...they did not have the phone in stock! *UPDATE: (I still only give my first visit two stars and thats being generous but after this recent visit I had to change it. I would give 10 stars if possible!) So I returned to this store yesterday after going to the Peoria store to upgrade my phone. I had spoke with customer service right after getting home from my first visit to the East Peoria store and they had told me the Galaxy Flip 5 would be in stock on August 11th. Well guess what? Not one Flip or Fold in their store. However, the 2 gentlemen that helped me were awesome and found out that the East Peoria store did have some in stock. I'm so sorry but I have forgotten their names but they were great! I was very hesitant going back over there after my first visit but this time, after being completely ignored by the lady at the front desk, Sarah called me over and said she could help me. It took her 2 minutes or less to pull up my account and the ball was moving. I was the one that became a real pain bcuz I had forgotten that the day before I had lost my debit card! Like who does that??!! ME! But Sarah was so patient, very understanding and very nice! I had to leave to get some money and then put it on a prepaid debit card in order to pay the sales tax, first payment, etc. I came back and that's when I met Janae as well. She is made for customer service just as Sarah is. Janae was training and if she sticks with Sarah and Chris, she will do amazing! Chris is the one that assisted downloading all my stuff from old phone to new. He definitely knows what he is doing. I appreciate the awesome customer service I received from those 3. They even shared their candy with me! Lol. I now know where and who to go to if I ever need anything again from Xfinity. I can not thank them enough for their help and their amazing customer service skills. It reminded me of how it use to be I've worked in the customer service field for over 30 yrs and I can tell you it is kind of a lost art. The three of them brought back hope that there still are wonderful people out there! I would highly recommend any of the three, again, Sarah, Janae, and Chris!! Thank you guys....

I went into this location as I was driving through on a Saturday and had thought about getting an Apple Watch, once I entered I was promptly greeted and asked how they'd me able to assist me. I let them know I'm interested in looking at the Apple watches, as one took me over to the display case, which he started loudly asking another employee what they have in stock color/model wise, as the other gentleman went to check which felt very pushy, and as I was asking questions regarding the 2 current models in the display case (Series 6 and SE), they wanted to confirm my account information to get in while on a handheld tablet. Of course I went ahead and verified. As I'm still looking at the watches and comparing the device cost between models, the guy tells me great, I'm approved for a new line and which watch/color I'm interested in. I advised him I'd want the Series 6 44mm in black/space gray that's out of stock but I'm not sure. He then places an iPad down in front of me (where I have to agree/sign) to confirm and order the Apple Watch via online and that I'd have it by Wednesday. The employees were nice and quick to greet but I was the only customer in the store I believe, I felt like I was being rushed and the way they just placed the iPad in front of me on/next to the display case for my 'confirmation' so quickly was a bit upsetting/frustrating. I tried 'escaping' by saying the band doesn't fit anyways, I'd have to look into getting a bigger band if I ordered one which I'd have to think about and the other employee quickly grabbed a key to the Apple Watch case and pulled out an apple watch with a longer band so I could try it on. I get horrible anxiety and felt obligated to order the Apple Watch as he already went through the order process on the tablet and got the key so I could try it on. These just aren't great salesman techniques. I was very sure I wanted the watch regardless but the way they executed the transaction was just very poor and unprofessional, I didn't feel appreciated or valued at all and almost just want to refuse the delivery of the device and buy...