Residence Inn by Marriott Los Angeles LAX/El Segundo — Hotel in El Segundo

The subject is what I overwhelmingly felt like at this location. The room had an odor of a strong cleaning product which would not go away, the hallways were completely mired with uber-strong odor of marijuana, two of the washers in the guest laundry had "out of service" sheets on them, and the one that worked had no soap in the auto-dispenser (found out the hard way after putting in the $1.25 for the wash). Called the front desk and someone came up 15 minutes later to add it.

When we went to use the pool, their was a small film crew interviewing someone who was seated right in front of the gate where the guests go in.Told the front desk and we were asked to give them 5-10 minutes to "wrap up", since they were interviewing a former action-surfer guy who is now blind and a frequent guest at this hotel. Once we got to the pool, I jumped in to experience it since I came from the northeast and wanted to enjoy a heated pool in February, only to look up and see a sign that read "if you have diarrhea do not go in the pool"...ugh. Never used it again and left immediately.

There are no safes in the room, but was told we have the option to use a security deposit box located in the front desk area. When I went to use it, the woman behind the counter (about 9:30am) did an "ugh" gesture, threw her key on the counter in disgust, to which I loudly asked her "is there a problem, are we keeping you from something"? After asking her she did a classic passive-aggressive move and behaved very politely, then pretending there was nothing wrong.

Finally I left a belt in the room after I returned home, so I called three times to inquire to the lost and found, and despite having been told they would check with housekeeping, to date no one has returned my call.

Parking is great, and the breakfast in the morning was very good and complete. Overall I would not stay here again, if they were just a bit more attentive and polite, I would. Perhaps it was just my luck. I was hoping to at least received a call regarding...

The hotel has been renovated in 2016 and everything looks new and in good shape. As a Marriott member, they were prepared for me, and actually got me the perfect room. Away from the elevator, on the top level facing away from busy streets ( towards a neighboring parking lot). The room is big, and designed as a studio, with everything except the toilet and shower in the same room. King bed was nice and confi, kitchen new and fully stocked, huge fridge. The TV has streaming services already preset, where you only have to log in. Would of preferred more channels and would of been nicer if the free HBO app would of worked, but it did not. Pool is nice, as is the jacuzzi and bond fire. The hotel looks really good, especially compared to other residence inns. Breakfast for me was a bit of a let down, typical residence inn breakfast. With omlette, sausage, waflle maker, bagels, low fat cheese spread, and boiled eggs. There was also a fruit salad. For me the options were a bit limited. I understand it was free, but I personally would of liked some veggies. If you've ever been to a residence inn, than you know what I'm talking about. I was somehow prepared for this so no minus points. As an european you might be dissapointed, but it's at least free :). Everyone should try the apple cinnamon cake, it's to die for :) The afternoon mixer is a nice touch, where during some week days, from 6 to 7:30, you get some sort of snack/dinner (burgers, tacos, etc) and drinks (soda /beer) for free in an attempt to mix with fellow residences or just to grab a bite for dinner. There are no safety deposits boxes in the hotel room which is a bummer. There are a few at the front desk and normally they will hold your stuff securely in their office as an alternative. But if you forget to pick you laptop or drop it, it can be a bit of an annoyance. Hotel was quite when I stayed there and provided a good night sleep with the confi bed. The fridge was a bit laud for me, but I'm a light sleeper, and was...

We stayed here in Summer 2019 for one night. After landing at LAX, we expected a shuttle pickup, as the website indicated to us. We were very tired, coming from an early AM flight from DIA. Unfortunately, no shuttle came to transport us from LAX to the Residence Inn, so we ended up calling the hotel get an explanation.

As fate would have it, their front desk was down.

So, we ended up getting ahold of the switchboard. After multiple calls, transfers, and being put on hold over and over, plus standing outside watching the other Marriott shuttles go by, we were frustrated. We stood there at the LAX shuttle bay for hours. Yes, you read that right.

So, why the five-star review? Well, when we finally decided to just pay for a ride and arrived at the Inn, the front desk was very apologetic and understanding. They appropriately reimbursed us for the cost of our ride there and then made every effort possible to make us happy customers again. Then, at some point after our return home, their manager reached out to us personally and made additional strides to make things right.

For all our struggles along the way, their efforts to resolve the issues we experienced brought our stay back to what we expect from a Marriott: a five-star ranking.

On a side note, while the breakfast is always great, it did make my girlfriend sick on the flight back. (I know it was their breakfast because I didn't have the biscuits and gravy, but she did.) So, this might be a one-off, but knowing this, I'd only try the breakfast on a day of R&R, not travel.

To reiterate, the overall experience is still five stars: great location, excellent atmosphere, amazing rooms, and tasty (albeit risky) breakfast. And while the experience was not always positive, this Residence Inn made up for the shortfalls with...