Fairfield by Marriott Inn & Suites Los Angeles LAX/El Segundo — Hotel in El Segundo

Airport hotels exist for one purpose: as a place to stay while using the airport, either right after or right before a flight. As such, how it manages to get its customers to & from the airport and the lodging is of critical importance. I did have a problem using their shuttle -- mostly my own fault -- when getting from LAX to the Fairfield, so this was a bother. But, otherwise, the place was just fine.||||We had a flight mid-afternoon on Thursday, the day our contract required that we return our rental car. LAX being the airport it is, most rental car lots are further away from the airport than the lodgings are -- as was the case for us. So we had a few choices after checking into the hotel on Wednesday: (1) park the car at the hotel on Wednesday, check out Thursday morning, return the car, then ride the rental car shuttle to the airport; (2) park at the hotel, return the rental really early Thursday, ride the car shuttle to the airport, then the hotel shuttle back to the hotel, check out, and then ride the shuttle again to the airport; (3) return the car on Wednesday, ride the rental shuttle to the airport, ride the hotel shuttle to the hotel, check out Thursday, and ride the hotel shuttle to the airport. Since we saw no need for the car on either Wednesday night or Thursday morning, option 3 seemed least likely to cause problems. Since it was easy to drop off all of our luggage at our room right after parking at the check-in space, everything went fairly well until I got back to LAX after dropping off the rental. I knew I had to phone for a shuttle pickup, and had no problem doing so -- indeed, the Fairfield's first recorded words were "Press 1 if you need a pickup." When I said I was at the pickup sport outside Terminal 1, I thought I was being accurate.||LAX has designated pickup areas for hotel & parking shuttles, right outside each terminal. Unfortunately, the only signs I noticed after my drop-off directed me outside the terminal for this area. What I did not realize was that the pickup area (at least for Terminal 1) was far to the left of the exit doors. I thus stood outside these doors after phoning, unaware that I was about 100 meters from the actual pickup spot, which is noted with a red sign.||No surprise -- I never saw the shuttle. After about 20 minutes, I looked over to see a crowd of people, clearly waiting for a pickup. I walked over there, realized my mistake, and waiting some more. Concluding I had most likely blown my chance, I made another call for a pickup. This time I was more specific that I was at the red sign. It took another 20 minutes before the Fairfield shuttle showed up. In the hour or so that I waited, I saw shuttles for other hotels pass by me six, seven, maybe even eight times. But their shuttle eventually did get me to the hotel. And it was no trouble getting to the airport the next day.||||Anyway, our room had shower, phone, quiet AC (note the controls are on the wall, not on the unit itself), radio-alarm, fridge, iron & board, hair dryer, coffee-maker, and TV with 50 channels. It was clean, quiet, and well-maintained. There was also a device on the night stand that I presume was a white noise generator. ||Staff was polite & professional. Parking is extra. Free amenities include wifi, hot breakfast, outdoor pool, and PCs in lobby. A Ralphs supermarket was across a busy street, and several chain fast food places were within a few blocks. ||||If you can avoid the mistake I made in getting a pickup from the airport to this hotel, it is a good value for a night before or after your...

Alert - Barn door for bathroom door with no lock! Didn’t honor late checkout per the Marriott guaranteed term.

Avoid this hotel if you are not okay with a barn door for the bathroom! They are heavy to move, no lock, and no sound proof. Imagine someone is taking a shower or using a hair dryer while someone is trying to sleep in the room, all the noise would come to the room... bad design. This is the first time at a Fairfield hotel that I encountered which has a barn door (normally they are in SpringHill), hope this is not a new trend.

For Plantinum+ members, if you plan to stay here and request your late checkout at 2pm or 4pm, avoid this hotel! They couldn’t honor my request and said the latest they could offer was 1pm. It’s a guaranteed offer per Marriott term, except “Late checkout subject to availability at resorts and convention hotels.”, which I don’t believe is applicable to this hotel. This hotel works with a lot of airline crews, so it often gets sold out. Avoid it if you want to get early check in or late check out.

In my room (Tower tower), the toilet isn’t fully secured/tied to the floor, so it would wobble and would hit the back wall. And also the layout of the AC unit and desk is terrible. The AC/fan couldn’t be turned off (probably an issue with the thermostat), and if you are trying to do work at the desk, the fan would be right next to you blowing air to your head… whoever designed this clearly didn’t take any practical user experience into consideration.

The attitude from the receptionists was just okay. They are a very busy hotel, they don’t seem to appreciate my business. If you value the friendliness of receptionists, this is not a hotel for you.

Some good things about this hotel. The breakfast offers a decent variety of food options, and it has a large lobby setting area, at any time of the day, people can sit there, even do work there. And they have a water fountain/filtered and microwave (with plates, silverwares, etc) available at the lobby seating/lounge area It’s probably due to it’s in a busy airport area location, they have guests coming in and leaving at any hour, so lobby facility is pretty comprehensive. The location is pretty convenient. In-n-out burger and a big supermarket across the street, many restaurants and convenience stores within a short walking distance. Parking fee used to be $25, but seems like it recently increased to $30. We didn’t use their parking, as there are plenty of free street parking spots if you drive around the block. Shuttle to the airport is a huge plus for this location (I believe it runs 24 hrs). They run every 30 minutes, and when it gets busy, they run additional services. They have 4-5 shuttle buses in total (shared with the next door hotel Aloft) which is pretty good. Nice courtyard with lots of seating and a nice swimming pool. Very chill.

All in all, it’s an okay hotel to stay. Just knowing what you are getting so you don’t come in with the wrong(higher) expectation like the normal...

I'm incredibly disappointed by how I was treated at the Fairfield Inn & Suites by Marriott Los Angeles LAX/El Segundo. This was, without question, one of the most irresponsibly run and dishonest hotel experiences I've ever had — and I travel often.||||I arrived at LAX on March 25, 2025, with a confirmed reservation. I called the hotel from Terminal 1 to confirm shuttle pickup and was told it would arrive within 25–30 minutes. I was in town for the final stage of an important job interview and had a business meeting scheduled that evening — which I ultimately missed due to what happened next.||||I stood outside for over three hours, repeatedly calling the hotel. Most calls went unanswered, routed to voicemail, or left me on hold indefinitely. I finally reached a staff member named Robert, who admitted they only had one shuttle driver on duty and said, “We made a mistake. He’ll come back around. I’m so sorry.” But the shuttle never came. I was left stranded at LAX — and missed a career-changing opportunity.||||I’m a pretty flexible person. I get that things go wrong. But this wasn’t a one-off issue — it was a pattern of radio silence, runaround, and refusal to take responsibility. When someone did answer the phone, they’d place me on long holds and disappear. I was promised that a manager would follow up multiple times — not once did that happen.||||Eventually, I had to book another hotel last-minute at a much higher cost. Then began a month-long chase for support: dozens of emails, 40–50 hours of phone calls, escalating complaints, even reaching out to Marriott corporate leadership — all met with silence, delays, or dead ends. No one called to apologize. No compensation was offered. Not even a basic gesture like Bonvoy points.||||To make matters worse, when I filed a BBB complaint, the hotel submitted a copy-pasted, blatantly false statement claiming all guests had been picked up and no one was left behind. That is a lie. I had a reservation. I called. I waited. I spoke to staff. I never arrived. How do they explain that?||||They also implied there were multiple shuttle drivers — yet their own employee told me there was only one. I have phone records and emails backing up every detail. The gaslighting is unreal.||||Marriott’s name is on this building — so no, they don’t get to pass the buck because it’s “a franchise.” Consumers trust the Marriott brand, and that trust was absolutely broken here.||||Save yourself the money, the time, and the emotional toll.||||Do NOT book here. They will leave you stranded, lie about it, and disappear when you seek help. The way this property is run — and how Marriott Corporate handled it — is not just unprofessional,...