Comfort Inn & Suites Near Fallon Naval Air Station — Hotel in Fallon

The girl at check out is RUDE! My husband waited in line to get checked in. I went into room to see that it had 1 bed. We are traveling with 3 and need and paid for 2 beds. Went to the front to let her know and it had a line. I wanted for her to finish with the person she was with and let her know that she gave us a room with 1 bed and we need and paid for 2 beds. She looked at me said I could wait and helped the next person. Yes I get therebis a line but when a mistake is made you should help that person who already waited and should not have to wait again. As she was helping the guy she was on her cell phone texting I am guessing. When she was done looked at us rudely and said if you walk past the TV and look the other way you will see the 2 bed. So we left and what do you know it has a 2end bed. So I made the mistake however the way she delt with it was not okay. It is not okay to be rude to a customer. If she knew she was right and it had a 2 bed around the corner then she should of nicely told us when we first talked about it. If the reason she was on her cell phone was texting someone to find out that old of bean done different as well like maybe something like " I was thinking it is a 2 bed so let me look into that and when I am waiting for the answer I am going to help him" I have do e customer service for 20 years and it would never be okay to treat someone like that. Even if I am tired and grumpy and just want to lay down. She is customer service. I don't know if she needs to be traind on what rooms are what or how to deal with someone. Yes I was in the wrong and did not see the 2 bed however people make mistakes so it is about the way it...

Poor Customer Service - Third-Party Booking Complications

I booked a room at this hotel using credit card points through a third-party service. When we needed to adjust our stay dates (same duration, different start date), we encountered a disappointing lack of flexibility.

Following protocol, I first contacted the hotel, who directed me to work through the third-party booking site. Over three days, we attempted to modify our reservation through the third party, but were repeatedly told the manager wasn't available to help in the afternoons (still during working hours). On our third attempt, the hotel suggested we book an additional room directly with them to facilitate the change. When I called to confirm this arrangement the day before our arrival, a staff member assured me we were "good" with our reservation.

However, at checkout, they completely reversed course. Despite having suggested the additional booking themselves and collecting revenue for both reservations, they refused to explore any solutions. We were simply told we would "have to eat" the cost of the unused day.

While I understand the limitations with third-party bookings, what's particularly frustrating was the hotel's misleading guidance. They suggested booking the extra day as a solution, then offered no assistance or compromise at checkout – not even considering a reduced rate on the additional reservation they had recommended.

This experience taught me to be very cautious about booking this hotel, as they provided inconsistent information and showed no willingness to work toward a solution, even one they themselves...

Room 122; 6/1/25 to 6/2/2025. Location is good, close to everything. Thankful for pet acceptance. Check-in was great but immediately smelled disinfectant in the hall. Room AC was so noisy that it kept us up, it had a musty smell, like the filter needed changing or better yet just get a replacement. There were no poop bags out back like the front desk said. Lastly, we could not rest after our long drive because of the huge water leak from the fire suppression system. We understand that things happen but after reading some other reviews of your hotel, it’s apparent that the system was more than likely failing prior to our visit. We started hearing loud noises from upstairs about 2130-2200 and it sounded like someone was bowling! Loud, thumping noises and I thought a guest had arrived but then we were woken up around 0400 and never got back to sleep. The SMELL was horrendous, like vomit and the water color was not clear. I would be very upset if that water was coming out of any of the hotel sprinklers. At check out, I asked the manager what could be done about my bill since my experience was less than 10 stars. She said that the only thing she could do was remove our pet fee. That was a small consolation for what we had been through. The more important question here is, why doesn’t the manager have more authority to grant a deeper discount or comp the stay? This is something corporate should review. We were looking forward to making this our halfway stop but needless to say, when we make this trip again, and we do frequently, I’ll be looking into staying elsewhere or not at all. Thank you...