Holiday Inn Express Fallon by IHG — Hotel in Fallon

I've been coming here for various reasons over the past 20 years and have been a frequent guest of the Holiday Inn. While I do appreciate some of the attempted improvements the management has made (i.e., internet seems to be slightly faster than before), the rest of the hotel is in dire need of a facelift. The rooms are old, outdated, and for whatever reason Holiday Inn is insistent on using the smallest refrigerators and microwaves, even for guests staying nearly a month. There is no decent take-out options in this town, at least none that are healthy, so in-room meal prep is key. But with the tiniest refrigerator known to mankind, this is nearly impossible.

For the room, I was "upgraded" to a larger suite, which had a massive amount of room and a hot tub. Not sure what decade the management is still living in, but I think hot tubs are outdated and a waste of space. I would much rather them use that space for a full-size refrigerator and a decent microwave, almost like a Staybridge Suites (which Fallon currently has none of). Two couches in the living room which I never used, but the smallest desk I've ever seen for working in the room. To be fair, it wasn't a desk...it was a side table meant to be in a dining room or something. It was about 6-12" taller than most desks with a very inexpensive chair that didn't elevate high enough to reach it.

The main issue seems to still be with the cleaning staff. They should know by now that Fallon is a military training town and because of this, most people staying in hotels work all hours day and night. The cleaning staff and most transient guests seem to forget that slamming doors constantly echoes throughout the entire floor. It seems like management heard this complaint over the years and installed slowing arms on the stairwell doors that slowly close the door behind people. But since the cleaning staff insists on propping the door hinge lock instead of actually propping the door, the doors slam constantly all day long. Mix that with drunk idiots that no one seems to complain about and you have 8-10 hrs a day of constant door slamming. I get it...its a hotel...and one with frequent workers, so people come and go. Invest in slowing arms for each room door and this should fix it relatively inexpensively.

Side note, my heating unit in the room was set to 86F when I arrived. Not sure if this was a joke from the cleaning staff or not, but it took about 4 hours to cool down because of the dual units in the room working against each other. One failed near the end of my stay and started making horrible noises, but since I've stayed here no less than 50 times over the last 20 years and nothing seems to change, I just left.

If Fallon ever makes an extended-stay type of hotel, this Holiday Inn will be in trouble. For now, its the best there is. The sad part is that I know they're making a killing on the gov't rates they charge without doing any improvements on the facility. You can probably ditch the pool outside and save some money...you already...

I have stayed at this Holiday Inn located multiple times over the last several years, and it seems like each visit continues to get a little worse. The management continues to leave notes in each room upon arrival stating that "due to the hotel being full, we cannot offer a later checkout than 12pm." The hotel may be full, but it isn't that full. Stop putting the same draft letter in the room. It isn't needed. Secondly, the housekeeping staff still doesn't seem to know how to NOT SLAM DOORS when they clean. I understand they are having to enter the rooms over and over again, but most members staying at this Holiday Inn work very late hours and all through the night. The housekeeping have stayed at this Holiday Inn located multiple times over the last several years, and it seems like each visit continues to get a little worse. The management continues to leave notes in each room upon arrival stating that "due to the hotel being full, we cannot offer a later checkout than 12pm." The hotel may be full, but it isn't that full. Stop putting the same draft letter in the room. It isn't needed. Secondly, the housekeeping staff still doesn't seem to know how to NOT SLAM DOORS when they clean. I understand they are having to enter the rooms over and over again, but most members staying at this Holiday Inn work very late hours and all through the night. The housekeeping staff usually wear headphones while they clean, which is perfectly fine until they don't realize how incredibly loud they are in the very early hours of the morning. Third, the breakfast has now become slightly comical. The staff obviously don't care much about keeping it stocked and constantly allow the obese members to eat all they want prior to anyone else getting anything. This isn't a huge deal, as free breakfast can't be complained about. But this one has gone downhill in comparison to other Holiday Inn locations. Fourth, the outside perimeter doors are the only defense items in place to keep unwanted people out of the hotel. I have noticed the outside doors propped open on multiple occasions now. Finally, for the amount of money each person pays for this hotel and the excessive amounts charged compared to other hotels nearby, you can either retrain your staff or fire them and bring in new people to turn this hotel back into what it used to be. The front desk staff usually seem more occupied with eating or their cell phones than to help out guests or to do their jobs. A simple dose of motivation and training by the upper management...

We had a great visit to Fallon, NV during 10-13 July 2015 and we want to provide you with some feedback regarding our stay at the Holiday Inn Express: the rooms were very large and clean; the beds were comfortable; the food was good; the staff was very helpful; and my brother who used the indoor pool/spa said it was wonderful.

However, my mother is in a wheelchair and there were a few items relative to the handicap accessibility at this location that were difficult for us during our visit: (1) The front door was not automatic and did not offer a handicap button; therefore, it was very difficult getting through the door in a wheelchair without additional assistance to hold the door. (2) Concerning the "handicap accessible" room that was assigned to my parents who are 86 and 88: their bathroom was NOT handicap accessible. My poor mother was not able to fully bathe during our three-day stay to visit with her friends for their 50th Wedding Anniversary Celebration Party. She was very disappointed and embarrassed that she had to wash-up at the sink and could not bathe properly or thoroughly. We're not sure how a handicap individual is expected to transfer from a wheelchair to the tub. My mom is not able to stand on her own for any length of time and she is not strong enough to raise her legs high enough to get over the side of a tub. In Room 138, the tub had a hand-held shower and bars to hold onto, but the small stool did not sit well in the tub. The tub was not wide enough for the stool; it had to go into the tub long-ways instead of sideways. When we checked with the front desk regarding the possibility of moving to another room with a more accessible bathroom, we were advised that all their handicap rooms had tubs, not showers. At the very least, a "handicap accessible" room should have a stall-type shower for those handicap individuals who cannot lift or move their legs. Moreover, the bathroom door opened into the bathroom and blocked the toilet unless you went all the way in and closed the door before attempting to use the toilet. Ideally, handicap bathrooms have the door opening out to allow for more room as you enter. This door situation made it very awkward for my mother to use the bathroom.

We offer this feedback to ensure that on future visits, the accommodations will be better suited for your handicapped guests. We will be returning to Fallon to visit these friends again and we would really like to stay at your property; however, we will check back to assess the accessibility of...