Hilton Garden Inn Jackson/Flowood — Hotel in Flowood

I originally decided to just not comment on this stay at all. However, after getting this survey I really decided to be honest in hopes that something may change and quality improves for the next guest.

I would like to begin by mentioning the PROS/Positives of this stay. I had no problems with the reservation process. The exterior and the grounds of the hotel are being well taken care of. That's one of the very reasons I decided on this location. Ms. Katheryn (at the front desk of the lobby) was very polite and friendly! My waitress and breakfast (the morning of my checkout ) were absolutely awesome.

The NEGATIVE AND UNACCEPTABLE things that took place during my stay began the moment I stepped off of the elevator. No one had vacuumed the entire hall at all! No one hadn't vacuumed that hall in over a week or so!!! I go in to Lysol my room down, and it was apparent that the duvet comforters on both beds were not freshly put down. There were marks and spots on each bed more towards the tail end of the comforters. I pulled the sheets back to sanitize them the best that I could and one set appeared to be stained. In fairness it could've have been old stains that couldn't be removed through the wash. Those types of sheets should be disregarded immediately. I slept on the bed that appeared to be cleaner out of the two double beds. I then go into the bathroom and THE BATHROOM MIRROR was absolutely filthy. I was shocked about that. Like no one even tried to wash the mirror down at all!!!! These are all things that are done in standard hotels and you mean to tell me...things like this are happening at a Hilton Property. There was also significant hair on the floor of the bathroom. There was no point in complaining to Ms. Kathryn it was Labor Day weekend, and I'm sure no one was on staff that would willingly come up and take care of those things. (especially on a holiday weekend) I Lysol down as much as I could... said a prayer... and went to bed. No one should worry about the basic things such as clean bed linens, clean mirrors, and a vacuumed hallway to that leads to your room. ALL OF THE THINGS I'VE MENTIONED ARE SO BASIC. They should be the norm if nothing else gets done. Plus it lets you know that if things like this aren't being done. YOU CAN FORGET THE THINGS THAT MATTER THE MOST!!! This property was opened in 2016. You wouldn't think that at all from the wear and tear of the rooms. In 2 to 3 years this won't be a place that anyone will want to say based on the care of the inside. I have traveled for years and this past Sunday truly wasn't a pleasant get away from my busy norm. I read the reviews of establishments all the time. I always want to know the thoughts of others before I invest my time and money. I wrote this in hopes that it will help someone else. That just maybe someone will read this and make some serious housekeeping changes at this...

I recently stayed at this Hilton property from May 8–11 and wanted to share my experience. Overall, the stay itself was enjoyable—the amenities were great, and the atmosphere was warm and inviting. As a loyal Hilton Honors member who frequently travels for work, I have consistently chosen Hilton properties because of their reputation for quality and service. Unfortunately, the end of my stay was marred by a frustrating billing issue that remains unresolved.

On the final night of my stay, I informed the front desk that I wanted to charge that night to a personal credit card instead of the one originally on file. I was told all I needed to do was check out and check back in, and the staff confirmed the new card was on file for the last night. However, after I had checked out and was traveling home, I discovered that the wrong card had been charged.

When I called the hotel to have the charge corrected, the front desk associate informed me that he was not trained to handle such requests and advised me to speak with a manager. I called again the following Monday and was told to contact the sales manager. My call was forwarded to his voicemail, and although he later responded via email, the instructions he provided were inconsistent and unclear.

I was asked to complete a credit card authorization form, which I promptly did. However, I then received another email requesting the CCV—something not initially mentioned and not commonly required in my prior hotel experiences. This process felt unnecessarily complicated and inefficient, especially since I had already communicated my billing preferences.

Days have passed since I submitted the required information, and I still have not received any update or confirmation. My follow-up calls have gone unanswered, and my emails have not been acknowledged. To make matters worse, I’ve noticed unfamiliar charges on my account that I now fear may be fraudulent.

I’m sharing this review in the hope that hotel leadership will take this feedback seriously and improve communication and training, particularly around billing procedures. While I enjoyed my time at the property, the ongoing lack of response and accountability regarding my billing concern has been disappointing and concerning.

I would prefer to resolve this issue directly with the hotel before escalating it to Hilton corporate. Thank you for taking the time to read about my experience. I look forward to a...

First, we have stayed in this hotel before and has a great stay. On this occasion, we had a very different experience. On our first night, we had no issue. The second night, as we were getting into bed, we were straightening up our bed sheets and comforter. After pulling everything back, we noticed something that reddish in color and smeared on the fitted sheet. We checked our bodies to ensure we had not cut ourselves-we had not. After calling down to the desk, we were informed the manager would be arriving in the next 15 - 30 minutes, but we were welcome to come downstairs and get new bedding if we would like to. We agreed we would wait for the manager. After almost 45 minutes, we called back to the desk, only to be told, by the manager, that we would need yo come to get sheets , that she was by herself and couldn’t come up to see the problem OR change the bedding out. When we went downstairs to retrieve new bedding, we brought the soiled bedding with us. The manager asked us “ didn’t you see this last night?” I was furious with the lack of service and absolute absence of accountability to the Brand standards of Hilton. We were disgusted that we slept in obviously soiled bedding, not ||seen to by the manager prior to the shift change, then REQUIRED to change them out OURSELVES! The manager did not reach out to us at all, nor did we get any semblance of a sincere apology. The desk clerk that checked us out the following day was annoyed with us when I asked for a District Managers name. She said she didn’t know that information, but was welcome to email the Hotel Manager- the same person that was in the building the prior night. ||I cannot express the level of disappointment in this hotel and the Brand, as it is a representative of ALL Hiltons. We have pictures of the bedding. It was disgusting. I cannot believe I...