Sleep Number — Hotel in Fresno

Updated from first 5 star review after purchase...Purchased mattress at Fashion Fair Mall with the help of Chanel Moralez. While reviewing our order set for for delivery tomorrow, I noticed it is NOT recommended to use our old box spring. Chanel had asked us how old our current mattress is. We informed her it is older than our oldest child who is 24, and asked if we could use our current bed frame and box spring. She assured us we could. Awesome! While reading the instructions to prepare for delivery it states, "We do NOT recommend using a traditional box spring as it does not provide enough support." I quickly called the store and spoke with George who assured me we should be fine as long as the box spring isn't over 10 years old. I told him ours is 25 years old. He asked if Chanel was aware of this, I said she was. Bottom line is we were sold a mattress that is almost $4000 without being told it wouldn't work with what we have. They need much better training, and employees that are concerned with providing honest sales to customers. George informed me it is better if I call the customer service tomorrow morning to cancel delivery, they can't even take care of that on their end. And it will take 7 to 10 business days to see a refund. Very...

My experience at Sleep Number was not very good. Jorge, the salesman, was more focused on his pitch than on my concerns. I kept asking him about how the bed can be adjusted to address lower back pain and he would ignore me. He asked me a question, then immediately started yelling at people across the showroom. He didn't really care about my response to his question. In another instance, he abruptly interrupted me mid-sentence when I was saying how we spend almost half our lives sleeping. Before I could finish what I was saying, he abruptly started yelling at me, "One-third! One-third!" If you go to Sleep Number, good luck on getting a good...

All these good reviews have to be paid or something. Maybe the people in this store are nice but this is definitely the shadiest purchase we’ve ever made. The customer service is horrid I wouldn’t trust anyone attached to this company. They definitely don’t care how they get you to buy and then they trap you once you’ve signed even though the sale was made on lies. I wouldn’t recommend one of these beds to anyone ever and that’s mostly based off of their customer care. P.s It’s an air mattress go with...