Zales — Local services in Fresno

do NOT do business with these people !!! customer service is terrible was told many times I would receive a phone call when my "special order" came in store . they never once called me I had to keep blowing up to get some type of information in return , to top it off they never answer there phone . special order comes in and nothing was done to it they returned the item back to me the same way they sent it out . all they did was apologize and tell me that if I wanted to have to have it sent out again I would need to purchase the warranty to cover any costs . I denied that for the simple fact being that when I went into the store to choose this item I paid entire cash payment and had paid extra to have it worked on . they didn't mention anything about that though . they suggested my best option was to receive a refund and since I paid cash I would need to wait for a phone call back because they had no cash in they're registers , due to no sales that day . basically they wanted me to let the 30 days come up so id be left with the only option of store credit . they took about a whole month with my product and did nothing with it . terrible !!! I asked for other options the only other was a check that I would have to wait for to come in to the store to them within about 3-8 weeks . clearly I denied that because I paid cash, I expect the same in return . I took the item to avoid any more hassle with this company. now I will have to find anther company to do the job for me and pay more out of my pocket . this company is overall BS , IF YOU WANT TO avoid HASSEL don't come here. I SUGGEST DON ROBERTOS JEWELERS ! very...

Today, My fiancé and our two children decided to finally pay cash for a $3000.00 ring we have been wanting for two months now from this store. We ringed shopped everywhere and we knew in the end Zales had what we wanted. Unfortunately, the DAY we finally get to make this purchase, we aren't even given a welcome greeting. One woman is sitting down and two girls just stand there. I start searching for my ring. The one woman decides to ask if I'm looking for something in particular. I explain and she says she THINKS they might be out of all pear shaped rings so she's sure the one I'm wanting isn't there. Right away I turn to my fiancé and say, "she says it's not here." In a slight panic now. Well while I turned to him to say this, she looks at the other woman standing there and RUDLY says, "OHHH KAAYYYY!" I immediately turn to her and ask, "WHAT?" She rolls her eyes and says oh nothing and literally looks at the other woman, rolling her eyes and mouths something to her right in front of me. She looked so sloppy and unprofessional. I don't know what her name was but all I know, for those families looking to share a memorable moment, I wouldn't buy that special ring at this location. So to the Hispanic woman with that sloppy low ghetto bun, no make up, messy clothes and a bad attitude, good job on loosing us as cash paying customers and you really ruined...

If you are in the market for jewelry, please stay away from this store. Horrible customer service and NO communication to the customer. I had to call several times to find out what was occurring with my ring repairs. I had to reach out to the corporate office (three weeks into the repair) and have a rep there get involved before I got a call back from the Fresno store. It was almost as if I was being ignored, Christian is not pleasant to work with and how a title of assistant manager is attached to him is beyond me! A whole month passed before I was able to get the ring but In the meantime, I had to jump through hoops to get someone on the phone at the Fresno store. To top it off when I went in to get the ring (a month later), Christian did not make any attempt to apologize or engage in any conversation. Again, ignored by the assistant manager who I would have felt would care since I have bought plenty of jewelry from them in the past. Ring sent in for repair but no repair done when sent back. Wrong pictures attached to the receipt number when emailed the confirmation. No communication, period. “Your ring will be in within a few days,” can only go so far. 33 Days later is not acceptable. Return customer I...