During our time here (my boyfriend, our little sisters, and I), we stayed during Christmas and the Hmong New Year celebration for about 9 days. Our first couple nights were good, but we found that the hotel was really loud and our room did not have any natural lighting except from the central lobby area of where the pool is located. We had one of the interior rooms and found that the whole hotel is SUPER sensitive to sound. There were many times when we woke up throughout the night because it sounded like there was construction was being done inside the hotel. However, it was just people throwing away their trash or just letting the door close on its own. I know that people are just going on with their day, but if you're sensitive to sounds and are trying to get good sleep and rest, maybe try requesting for an exterior facing room... or a different hotel. It was super hard finding parking once the Hmong New Year was going to start, even though this hotel has a lot of parking available. The hotel doesn't have quiet hours, so there were still guests that had their kids running around the hotel at 11 pm and 12am. Although there were Hmong dancers that were practicing, they were a lot more mindful and quiet than the other little kids running around. Not only that, but you can hear the staff rolling their carts in the morning and knocking on other doors. So, I would say the walls are pretty thin. The sink is very wide with little to no counter space. I washed off my foundation from my hand and ended up staining the sink's tile. They only give out cleansing bar no antibacterial soap. Our lotion was empty and was not refilled by housekeeping during our 9-day stay.
This hotel charges about $16 per additional guests for breakfast. Their breakfast is pretty good but basic. Sadly, there's no waffle machine if you love waffles. Breakfast was the same everyday (including the fruits) scrambled eggs, sausage links, country potatoes, oatmeal with brown sugar, yogurt in a bowl, various bread types, two types of cereal, the fruits were honey dew, cantaloupe, and pineapples. It's kind of strange that you have to wait to get checked in by a worker for free all-you can-eat dine-in breakfast.
Another thing to be aware about is that there are multiple doors to exit the facility, but the hotel only allows guests to enter through the front entrance. The key pads are taken off, and there is a sign to use the front entrance. Don't know if this is a temporary thing, tho.
The staff are pretty nice. We had to get new key cards during our 9 day stay because it was "de-magnitized."
Our little sisters used the indoor pool and said that it was super cold. The hot tub wasn't in service. And the fountain to the pool is really loud. This whole pool lobby area is really beautiful, but it's pretty chilly, especially when they turn on the fountain. The gym is really small but you can get a full workout in, they provide clean towels and a place to put the dirty ones. Housekeeping came to our room but did not refill our toilet paper rolls, so we had to use the tissues, but we didn't mind since we only had one day left. (Just an FYI).
Overall, I don't think I will stay here again during the holidays. Maybe for a different time of the year, but not when there's kids running around late at night while people are trying to sleep. Its not wheel chair friendly...Another thing to note is that there is no elevator, only stairs so if you were to book at this place and are in need of assistance, try requesting for a...
Read moreI’ve traveled all over the world, and I can confidently say this is the most racist, anti-Asian hotel I’ve ever had the misfortune of staying at. My family and I came here to celebrate Hmong New Year, a deeply important cultural event. Let me be clear: the Hmong people fought and DIED for this country. My grandfather DIED saving an American soldier. Thousands of Hmong people sacrificed their lives and half of their population during the Secret War in Laos for the United States. And this is how we’re treated?
First, upon check-in, the night manager informed us that all the side entrances had been locked, and the key cards wouldn’t work. Why? To prevent people from “sneaking in.” Let’s not pretend this wasn’t blatant racial targeting. They assumed the Hmong community couldn’t be trusted, that we’d somehow break their precious rules. Disgusting.
Second, the rooms were absolutely vile—filthy doesn’t even begin to describe them. The towels and sheets were covered in brown and yellow stains. The bathroom? Hair everywhere: in the sink, on the floor, in the shower. It was clear the rooms hadn’t been cleaned. When we went down to request clean towels and blankets, instead of apologizing or taking responsibility for their laziness, the staff immediately grilled us: “How many people are in your room?” Not “Oh, we’re so sorry.” Not “Let us fix this.” No, they jumped straight to accusing us of overcrowding. Why? Because we’re Hmong. They assumed we must have half the hotel packed into our room.
Third, the pool and hot tub situation was just another slap in the face. The pool water was freezing—so cold that no one could use it—and the hot tub was drained and taped off with yellow caution tape as if to indicate someone had recently died there. This wasn’t some maintenance issue. This was intentional. They knew the Hmong community would be here, so they deliberately made the pool unusable, an obvious move to discourage us from enjoying the amenities. It’s hard to call it anything other than racist sabotage.
When we asked for pool towels after watching other guests grab the last ones, the staff lied straight to our faces. “We don’t have any pool towels.” Really? Because we just watched people take them. Only after we pushed back did they begrudgingly give us two towels, dripping with attitude.
Breakfast was no better. It was disgusting—borderline inedible. The sausages were undercooked, practically raw in the middle, and the eggs were watery, as if someone had dumped them straight out of a carton without bothering to cook them properly. This wasn’t food; it was a health hazard.
And finally, as if all of this wasn’t enough, they tried to pull one last disgusting stunt during checkout. The hotel claimed other guests reported children in our room. Children? We don’t even have kids! But because we’re Asian and the other kids at the hotel were Asian, they just lumped us all together, as if we’re one big indistinguishable group. This was an outright fabrication, an attempt to scare and criminalize us for no reason other than our race.
This hotel didn’t just fail at basic hospitality—it went out of its way to make Hmong guests feel unwelcome, uncomfortable, and unsafe. This wasn’t just bad service. This was intentional, calculated racism.
Don’t stay here. Not because it’s filthy, though it absolutely is. Not because it’s poorly managed, though that’s an understatement. Don’t stay here because this place has no respect for people, no decency,...
Read moreIf you have sensitivity to critters, bring your own pest control measures. That being said, the hotel was convenient. The pool was amazing and the staff was even better. The young lady at the front desk handled a late sold out situation incredibly well and in talking to her I discovered she was fairly new. Despite the overwhelming amount of ppl in the lobby for late night check in she rocked it.
The pool is amazing and I wish that we had had more time to enjoy it cause it was very relaxing especially with the waterfall fountain thingy.
Although I did not fall asleep we were very happy with the comfort of the bed and the exterior view (cause our pet was in the car kennel) The microwave and refrigerator would be convenient for an extended stay. We didn't use the furniture much but it definately catered to both family and business customers.
As far as the rest of the room, it was in need of some upgrades which, I realize are costly. The carpeting and the bathroom flooring were very worn and stained in many areas which I wouldn't expect based in the brand name or the price point.
I am giving 3 stars because I was unable to fall asleep as we discovered that our room had baby roaches behind the headboard and on the nightstand. Which, IMHO is indicitave of an infestation rather than an unruly solo passenger from a previous guest. We couldn't change rooms because they were sold out.
Due to my inability to effectively handle critters of any sort we decided to cut our stay and continue north to our destination. Which, was disappointing to our kids cause, OMG that pool!!!
Although we didn't ask for accommodation or a discount, the hotel staff was very apologetic and offered appropriate adjustments for the critters. The hotel manager assured us that they recently had a pest control treatment which, I appreciate but our particular room requires more attention.
Considering the proximity to the airport, and the general worn down condition, their pet policy could benefit from a revision until their next renovation/upgrade.
We have appropriate kennel heating/cooling and a pet cam to account for extreme weather if/when we have to leave the pet unattended but I would have preferred to have him with me in the room. I would have gladly paid a $25-50 pet fee as opposed to leaving our dog in the car kennel overnight.
Side note to management, being fully aware of service animal laws ya'll either had a lot of service animals during our stay or, people were blatantly ignoring your pet policy. I walked past at least 3 doors where there was a bark yip, or other communication from a canine guest. Perhaps a revision to the policy would at least generate some revenue since entitled ppl do what they...
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