I was greeted as soon as I walked in by Bradley, he had the best smile I've seen in a while. Bradley was the most polite young man I've encountered in a long time. After talking a while, Bradley got me the best pillow for the way I sleep and then took me to try beds. I told Bradley I was having back surgery and needed a medium to firm bed. I discovered that Bradley is definitely a sleep expert. Bradley had me try several different beds all in the medium to firm range, so I knew Bradley had listened to me and paid attention to my needs. I kept going back to the Tempur-PRObreeze medium firm hybrid mattress with the Tempur-Ergo adjustable base. I told Bradley I wanted a full size bed he responded by saying he understood that the bedrooms here are smaller than where he was from. I was so pleased with Bradley's reponse because some of the other stores where I had been looking kept trying to talk me into going with a queen. We've all been told stories by people in business trying to make an extra dollar. Bradley was a breath of fresh air, his integrity impeccable. I'll be looking for Bradley for my...
Read moreWe had such an incredible experience at Mattress Firm thanks to Hansel! My husband, my mother, and I each needed new mattresses, and Hansel went above and beyond to make sure every one of us found the perfect fit. He took the time to listen to our individual comfort needs and then guided us through several options, patiently showing us which beds best matched what we were looking for.
What stood out most was his patience and professionalism, he never rushed us and made the process enjoyable instead of overwhelming. He also went the extra mile by working with us on price matching and helping us bundle in some accessories, which made a huge difference in keeping costs down while still getting the essentials. Thanks to him, we were able to add mattress protectors and supportive pillows that will keep us comfortable and extend the life of our purchase.
Hansel is truly knowledgeable, kind, and customer-focused. If you’re shopping for a mattress, I can’t recommend him highly enough, he turned what could have been a stressful purchase into a smooth, pleasant, and...
Read moreVisted the store on Blanding twice. First visit we had Richard helping us and the second visit was Jim. Both of these gentleman made us feel comfortable in the store and spent a great deal of time explaining all the ins and outs of the mattresses we were looking at. We were focused on two high end units and we were having a difficult time making the decision. No problem, Jim gave us space to discuss it. Never an ounce of pressure or hassle. I know we asked the same question over and over and each time they readily answered in detail. The financing is the best deal in town. 0 percent for 5 years. We purchased the Intellibed and spent nearly $7k...but our sleep has been terrible and this surely will help. But better than that we have 120 days to decide if it works for us. If it doesn't we can trade in for the other unit or actually any other unit we like for a small charge. $150 to deliver that mattress and set it up is cheap. Save your back people. Jim is usually at Middleburg. He's fantastic. Richard too...go to Mattress Firm, you won't be...
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