Cuppy’s Coffee Café — Restaurant in Florida

Up until today, my experiences at Cuppy's have been great. However if you're thinking of going, I would think long and hard about it. Today I walked in and the male barista began walking toward the cash register. I let him know that I wasn't ordering anything so he wouldn't walk all of the way to the register. I began setting up my laptop as I usually would. In a matter of 15 mins I notice that the store manager posted a sticky note on the store window. The sign read "Free wifi is for paying customers only, Thank you:)" I was completely flabbergasted that she would do such a thing. Before leaving, I spoke to her to explain how I thought it was rude and unnecessary. I also let her know that I have been a paying customer of the coffee shop for many months. I came in several times and purchased coffees and bagels from them. I can even recall speaking to the older male barista who is a pilot. After I explained this to her, she told me the sign was not just for me, there were several customers that come in just for wifi and she's been meaning to put the sign up for weeks. I begin to explain that if she wanted to put the sign up, it should have been before the business day began so it does not come off as if the customer is being targeted. She later says that people should go to the library if they are just looking for wifi b/c Cuppy's has to pay for wifi so customers should make purchases.

After the whole encounter I will not be returning to Cuppy's! This was very rude. Also you never know when someone is going to make a purchase or recommend your business to future customers. Especially when I was going to be there studying for several hours and Im sure I would have gotten hungry at some point. Secondly, I am a paying customer and have come in several times to make purchases. Also, Cuppy's wifi is not a necessity for me. I have free wifi at home. In addition to a wifi hot spot on my cell phone. I dont understand why any business owner would think this behavior is okay. Starbucks just got sued for similar conduct and making statements that there store is only for paying customers. While this encounter did not lead to an arrest like the Starbucks situation. I would think twice about conducting my business in a similar manner. I hope management takes a look at their internal policies and the way they effect the customers. It would have been nice to get an apology rather than to be brushed off as taking things too personal....

Been here once, great ice blended lattes! However, employees aren't very friendly. The 2 other attempts I made to come grab a latte during normal POSTED business hours, I was met with a closing early sign and locked door. Do they ever stay open for their actual hours? Not great for business if employees just want to leave early. 😧 I posted this on Yelp also with a pic this time.

On a positive note - I'm ecstatic to find a place that offers bagel sandwiches, and STEAMED on top of that. I grew up in PA and bagel shops are like Starbucks...everywhere. I had one with my latte the one time I was actually able to order and it was ok, not the best but I'm willing to give it another shot. Hope I can catch them when the doors are...

Took some of my friends to meet up for a beverage and conversation. The Coffee drinks were WAY BETTER than that Seattle Based Coffee deal. I ended up eating a great steamed bagel sandwich for lunch. The PHILLY is fantastic and, according to my pals the bowls were fantastic as well. The Mustard Curry dressing....off the chain good!!! Great service and hospitality. If you're looking for a place to relax and have great conversation with friends... skip the other chill around internet coffee jobs and stop by and see the wonderful folks at Cuppy's! You'll be...