The Villas at The San Luis Resort — Hotel in Galveston

We chose the Villas to celebrate our 10 year wedding anniversary because we needed to stay close to home. Danielle and Sarah were very friendly and attentive. The dipped oreos, the monogrammed pillows, and the complimentary breakfast that are included are lovely touches. We enjoyed ourselves and we relaxed by the pool a whole lot. Overall we had a nice time. There were a few things that bothered me: Our room had broken doors on our patio that had been rigged up to still be able to close, but whatever they had added to the doors was not working. Maintenance had to come remove whatever it was and we just had to leave one side closed at that point, because there was nothing to stabilize that door if it were left open. Our hot tub also didn't work properly. The jets dont function. My husband was told that the hot tub panel needs to be replaced but they don't make panels for that particular hot tub anymore, so there was really nothing they could do. The sound system played our music from Bluetooth, but it had the music played by the villas going simultaneously, so something was off with that as well. This is also the first place we've stayed that didn't do anything special for our anniversary. I guess we've been pretty spoiled by the other places that we've stayed. Last but definitely not least, we returned from shopping to find a phone that did not belong to us, plugged in to one of our personal phone chargers. This was after housekeeping had been to the room. I find this to be completely unacceptable and unprofessional. Nobody should be in our room using our things. You would never experience this at other "high end" resorts.

The concept of The Villas in terms of luxury, privacy, and exclusivity is great. Executing this whole concept so that it actually feels like it belongs at this price point is just a...

To dog lover and non dog lovers- this is supposed to be a dog friendly place. So you might see a dog. If you don’t like dogs or are allergic you should rethink your plans. My neighbor completely ruined my trip. I have a service dog and was threatened and verbally harassed by my villa neighbor. I trust the staff handled it as best they could. This should have been prearranged by management as they were well aware I had a service dog- I should have been placed far away from this man. This man should have known the hotel was dog friendly- or is it really?? Be warned just bc you pay a lot doesn’t mean that crappy people won’t ruin your vacation. To the staffs credit we did not see the guest again at all and his cabana remained closed- which is fortunate bc he was v threatening and declaring that he was ex-military and questioned my dog’s legitimacy as a service dog- the staff actually questioned as well. He is legitimate. All my documents were in tow. The rooms were beautiful- food good- why no microwave? Would not repeat this experience- have never been more discriminated bc of my disability requiring/ service dog- which relates to anxiety- was most anxious by the end of it all. Surprised to have this experience at a “dog friendly” hotel. I do recognize pool rules and did dip my dog bc he was hot. We were told no dogs in pool- no problem. We left the pool area. The pool was not so sullied that it was drained. We have travelled through airports and all over California and never experienced such treatment. Dog lovers be warned. Dog haters be warned. Including a photo of my incredibly intimidating service dog misbehaving- lol- as nothing could be further...

The Villas at the San Luis resort were above and beyond the best luxury getaway for couples who want to fully relax and be pampered. We were so astounded by how luxurious the accommodations were and how attentive the staff was to every need we had. We went there for a couple of nights in early September to get away after having months and months of issues with health and family emergencies etc. We just really wanted to go and be pampered and feel relaxed. That is exactly what was achieved when we went there. We had two people on staff, Bianca and Ivan, day and night that helped us with every need we had, especially with my fiancé on crutches. We were able to have transport any dinners we had, the staff made all of our reservations for us with restaurants and the spa, any special requests for drinks beverages and all happened seamlessly. Bianca and Ivan both were just two of the most genuinely sweet attentive people! My fiancé actually ended up proposing one evening when we were hanging out by the firepit near the pool because it was just such a romantic, amazing atmosphere and the time was right, and after that we had so many more special perks given to us by the staff to help us celebrate. We are so grateful for our time at the villas, and will most definitely be splurging to go back as...