Fairfield by Marriott Inn & Suites Milwaukee North — Hotel in Glendale

Can’t give less than one star I guess….The positive is the room is clean. It ends there. Staying there in a big group of rooms my daughter’s swim team had reserved for a big competition by our National governing agency. They messed up the reservation so I had to add the third night later, thank goodness it was available or we would have had nowhere to stay the last night of our stay. The breakfast is cereal, hard boiled eggs, some pastries, and premade breakfast burrito and it isn’t out until exactly 7AM and only out for two hours. You can only get coffee during this small time frame too because then they put it away. The maintenance staff have horrible BO which you smell in the morning as they go up and down the hallway and you have to weave in and out between them and keep excusing yourself for just trying to get to and from your room because they occupy so much space in the hallways. One of the moms asked for the conditioner in her room to be replaced and was told they don’t have any? So she had to leave to go find a store to buy some. The second night there was a gentleman following my teenage daughter down the hallway and cat calling her at 9:00PM. She was very afraid for her safety as he kept showing up wherever she went and so she ran up to the next level and down the other side so she could skirt quickly into our room. After this we had to have all the girls be escorted room to room from there on. I went up to the front desk and wanted to make her aware of the safety issue and was told there is a birthday party in the room so oh well. What?? What does that have to do with a grown man stalking my 15 year old daughter?? Later on the whole hotel smelled like weed, BAD! The girls were holding their noses in the elevator. It even leaked into our room and it smelled in there too. The “birthday party” of weed smoking perverts lasted until 2AM and we had to get up at 5 AM for a swim meet. There are big holes and junk from the weird construction site next door and one of our parents stepped into a hole and broke her foot. Staff didn’t care that she was injured on their property and offered no compensation. We asked for a 1PM late check out and was granted it but when we got back from the meet at 11AM the cards for the whole team were deactivated for every room so we all had to wait at the desk in a big crowd to re-activate each one. Even after being granted late check outs and re-activating our cards, apparently noone tells maintenance which rooms to wait on so they walked in on several girls still in their rooms showering. Come on. After we left I found an incorrectly high amount put on my credit card twice so almost $1,000 of a hold on my card for a $300 room!! I called and was told it would take a few days for it to clear up. Why was I billed twice with the wrong amount and can’t it be fixed?!? We travel a lot as a team but definitely won’t be staying here again…what a...

I stay in hotels several times a year, almost all of them being in the Marriott family. I have never had an issue before, but what happened to me here was egregious. I was in town for a week and although my flight didn't arrive until 2am Saturday morning, since checkin for each day isn't until 3pm, my reservation started on Friday night. Imagine my shock when I came to checkin and I was told that my whole week long reservation was canceled because I came in "so late"! Um, that is not how it works...I was paying for that night, it doesn't matter when I show up- and it is normal for people to have late flights. Sure I would have loved to not have had to pay for that night since we were getting in middle of the night, but of course I had to because of checkin times. If someone came in off the street at this time, they would charge them for Friday night, not Saturday. Francine told me that she had a customer call her before to tell her she was going to be late, to which I replied that was great for that person but that it is not policy for me to have to do that. Since she canceled it (because her manager trained her to pull reports at 2am and cancel rooms) she couldn't get my reservation back and expected me to pay 4x the amount of what my 7 night reservation was for. That would have been completely unacceptable. She eventually got a hold of someone who explained how to change my rate to match my confirmation, but I was still charged a one night cancellation fee--- although I didn't cancel it and this never should have happened in the first place. Later in the week when I talked to someone about this she looked at my arrival time and admonished me for getting in at 3am, seemingly confirming that canceling the reservation was legitimate. They do things completely backwards here, so stay away. Another aspect that was not up to industry standards is housekeeping. My room wasn't cleaned 3 days out of 7, although we always left by noon and there were always housekeepers still in the hallway. After the first time our room wasn't serviced I asked for towels and was given a good amount, but the next day the housekeeper took all the extra ones. On our last day the housekeeper knocked at 8:30am but we weren't ready for service then. She still made me open the door to sign something. I asked what it was and she said it was to say I denied service. I have never seen something like this in my life! I told her we did still want service but not until around noon. She said that was fine and wrote that down, or pretended to. When we got back that night our room hadn't been cleaned and I had to call for towels and toilet paper again. This review is long and I usually only take my time to write good reviews for businesses, but this situation warrants me warning...

Long story, short: If you are looking for a handicap accessible room, don't come here. When booking over the phone with a live person, I requested a handicap room as my in-laws were elderly and one was using a walker with a potential need for a w/c by the time we were going to be occupying the room. I was told the handicap rooms were on the hwy side of the building. Our room was going to be on the opposite side of the hotel-per our request. The room my in-laws received stated it was handicap but it did not have a walk-in shower so my in-laws had to sponge bath plus they said there was a hump in the middle of the room making it more tricky with someone using a walker. Plus, the elevator is literally almost halfway down a very long hallway and the room for my in-laws was on the 3rd level and still further down the hallway which was difficult for my father-in-law to do. The room my spouse and I received at first was also on the hwy side, not what we requested. They allowed us to switch rooms.

When I learned from the my in-laws the next morning that their room was not handicap accessible I asked the front desk person about it and she said there are several different levels of handicap and if I didn't specify which level then there was nothing they could do about it. She also said that when a request for a handicap room is made, that it doesn't guarantee you would receive it anyway as it depends on what's available when you check in. How does that make sense and why would anyone want to book a place that gives this kind of service?

That morning for breakfast, the food was running out and there were no staff for at least 15 minutes so we asked this same front desk person about more food being available. Her response was extremely rude and said I would have to ask the staff for the dining area as it was not her job. I explained there were no staff and her sarcastic response was "well I guess they're in the kitchen then." I do want to shout out praise to the very, very sweet elderly breakfast person for the dining area. :)

They next morning as we were checking out I asked to speak with the manager who was not in. When we returned home on the Wednesday following the weekend I left a msg with the front desk staff to have the manager call me (I was told he was in the office but the phone couldn't be transferred to him as they were having phone problems). When I didn't hear back from him by the end of the next day I sent him an email. He...