Tropical Smoothie Cafe — Restaurant in Glendale

So I just had one of the most god-awful experiences of my life in this restaurant. I had some issues with my debit card unfortunately and I did not have my cell phone with me so I had to go home and fix my debit card issues that were no fault of my own. I then ordered online and paid for it there. Once I got back I picked up my food as I always do and this young man ran out to my car and ask me was the food paid for when I paid for it online and left a $4 plus tip because the allowed me to use their phone and I appreciate that.🙄 He also snatched the receipt from me with a sarcastic thank you. Mind you I am a business/home owner that has never stolen anything in my life especially $14 worth of food. The color of my skin which many people have should not consider me a thief. Especially when my food was already paid for online. Needless to say, I'll never return. They may want consider what needs to be done regarding discrimination because they should have checked before they automatically assume that I stole something that I paid for. That's discrimination. It's problem and I expect to hear...

Extremely disappointed with our first experience at this location. We placed a simple in-store order (just one food item and a smoothie) and waited over 20 minutes, only to discover it had been sitting on the mobile order rack the whole time. No one called our name or let us know it was ready.

When we finally got our food, it was soaked and dripping in oil, making it completely unappetizing. To top it off, the employee preparing the food wasn’t wearing gloves, which raises serious concerns about cleanliness.

Out of the five employees, only one seemed to be doing any actual work. The rest were standing around, and shockingly, the manager started yelling at coworkers and nearly getting into a fight over who got to work the register. The entire situation was chaotic and incredibly unprofessional. Definitely not coming back. This location needs serious oversight...

God I love Tropical Smoothie. The owners, Jim and Maria are a joy to be around and I can just tell they’re wonderful people just by the few interactions I’ve had with them. I’ve come here everyday since open so far, and I gladly hand my money over every time. I could go broke dining here, it really is amazing. The staff here is amazing too. One time I went in, a very nice young man offered to help me take a big order into my car, and even closed my car door! I’m so glad they finally opened a TSC near where I live. This establishment really is the light at the end of my dark tunnel of life. #trulysatisfied. #totallyawesome....