My Place Hotel-Colorado Springs, CO — Hotel in Gleneagle

UPDATE: Changed my 1 star review to a 3 star- I spoke with Catherine this afternoon and she finally issued a refund for us. She was very polite and easy to work with. While I’m happy to have our money back, I hope in the future they place someone in charge who can take care of matters like this when the manager is away instead of leaving customers hanging. This was an incredibly stressful situation for us to be in another state with such little funds and I hope it doesn’t happen again in the future.

We booked a reservation for this hotel through a third party. Something came up and we had to cancel several weeks in advance. When we called MyPlace to cancel we were told to do so through our third party which we did. Fast forward several weeks later to the first day of our vacation- I woke up to a charge on my account for the entire duration of the stay ($439.75 worth). When I called them about reimbursing me for the charge because I had proof and a confirmation email of cancellation they told me I needed to contact my third party because they did not send in the cancellation on time. So I called the third party, spoke to 3 different agents and the manager and they assured me they did all they could have done on their end and in the end, MyPlace was the one who needed to reimburse me since they were the ones who charged. I called MyPlace back again and they claimed that the third party was the one at fault and not them- basically turning this into a "he-said, she-said".My biggest issue with MyPlace was their manager was out on vacation and wouldn't be in the building for 4 days which means (according to them) there was not a single person in the building who could have helped me with my problem. My bank even offered to dispute the charge for me as long as they would send them a fax saying they could not settle the charge. MyPlace STILL refused to send them a fax saying "only our manager can do that."This is UNACCEPTABLE.My husband and I were out on vacation in CO at this time and were very reliant on that money. Without it we were not able to do most of the things we traveled out here to do and frankly- ruined our vacation. I'm sure the hotel is beautiful, clean, nice and I always prefer to do my business in a local establishment. But I will NEVER. recommend a hotel that REFUSES to reimburse their customers despite evidence of them properly cancelling within the policy limit. Horrible, HORRIBLE,...

I have Worked in the hotel industry for many many years starting with room service at the Hyatt, housekeeping at the Omni and a tram driver at the Omni. My sister currently works at the Ritz Carlton and my mother for 20 years was a concierge for multiple high-end hotels. Every staff member at my place is absolutely wonderful and helpful except for management. When checking out and checking back in for another night had to wait 15 minutes holding my baby while she checked in other people in front of me because the manager let a staff member take the money drawer key on her smoke break. After waiting 15 minutes the manager went out the front door and yelled repeatedly across the parking lot for the employee with the key. I suppose the manager thought I was going to wait for the employee to come back from her smoke break so I could check in again. That is unacceptable and extremely unprofessional. The next day I was bringing my sleeping baby in the hotel in his car seat she saw he was sleeping and it seems as if she was purposely being loud just to wake him up. She succeeded my life was miserable that day from that point on. Also your coffee needs to be a lot darker it looks and taste like tea. Personally I would give Megan The opportunity to prove herself as management she was the most helpful and experienced person at the hotel. She could without a doubt run My Place Hotel more Efficiently than the woman that you currently have as manager. Upper Management visited while I was there and I overheard them asking why the parking lot was empty your explanation is above. I was going to stay and talk to upper management but I was headed out to do other things. Your cleaning staff and front desk staff are absolutely amazing. Also if you’re not going to have a regular daily cleaning you should charge 20$ less for a night. Also during our Recent storm The manager lied to me and told me that she would have the power back on within the hour That she had someone working on it. I do not appreciate being lied to. If she had simply told me that she had contacted the power company and that they were working on it and that she was sure that they would have it up by the end of the day that would’ve made me a lot happier than...

Absolutely atrocious GM. My husband's medications were stolen and she has done NOTHING, going far enough to say that I couldn't prove it. I requested that they review security footage. Nothing. The description of the woman that entered my room was "not a person on their staff." Exceptionally unprofessional.

This is what happened: A Hispanic woman knocked on the door Friday afternoon (June 22nd, 2019), holding several towels in her hands, saying that "someone told her this room needed towels and trash." We had been out all day, I was dead tired, so it didn't register to ask WHO had told her we needed service. My husband and I sat down on the bed while she went into the bathroom. She did take the trash, however no dirty towels on the floor were removed. Nothing else.

So someone else had been in the room while we were gone. My husband only noticed the next morning when he went to take his medications. Only select pills were removed. The blood thinners, heart medication, and allergy meds all remained in his pill organizer.

Here's what I gather: Someone on their staff is giving a cohort a universal key so they can case the rooms. With how lackadaisical the GM acts, I would not be surprised if she were in on it.

I called corporate and all they did was refer to me back to the local GM. They musn't care about their brand's image.

Please take your valuable business elsewhere. No one I know or work with will ever stay here. EVER.

Tiny bonus: The kitchenette sink was clogged too. Thanks...