Starbucks — Restaurant in Gleneagle

When we first walked in, I made eye contact with a barista and she was talking to a fellow partner, and she looked back and me and the person I was with and said we will be right with you, then she went on her headphone (for the drive through) and said "there are people at the front", so then 2 other barista came out of the back and one took my order and they other took my boyfriends order. the one who took my boyfriend's order was Kaitlyn, she was not very nice, but we just brushed it off, after we got our drinks we sat down to start our studying session. right after that Kaitlyn refused service to someone who came in from walking there dog and she told them that they can't serve people if they have their animals, which I understand, then she was talking to the other barista's about the poor lady who didn't know, after that I went to order my refill and I tried to order a hot brewed tea, and I got my drink sat down and Kaitlyn wasn't being very nice to her fellow barista's and I just feel very bad for them as they have to deal with her not being very nice. besides that the...

Came in on Friday Sept. 30th 8th at 8:25 happy, and left at 8:30 with no drink, bad service experience, and not happy. Walked into no greeting just to stand and wait for some lady to NOT RING in my order that I placed with her , but to respond with it’ll take 10-15 minutes to make it cause it parents day. Ma’am, what’s my total? So quickly to detour me away I was in no rush. I wasn’t rushing just simply being a minority and not Aires quietly. Just to be met with that ….I felt so I welcomed I just nodded my head and left. As a former partner I was shocked by my encounter cause I’m my years of training when do barista know how long it’ll take for ONE particular drink? What kind of customer service is this? Did I really get out of my car for this? . The order was the Macadamia but cold brew something I know if baristas are doing drink orders in que correctly shouldn’t take long even with a rush. I waited being the only customer in like for about 4-5 minutes just to be greeted with...

I’ve been a long-time Starbucks customer and often enjoy working from their cafés. My routine is usually to find a table and get set up before placing my order through the mobile app. On this particular visit, I was surprised when a Starbucks employee came by my table and wondered if I planned to order something soon. I explained that I was going to, I just needed a few moments to get settled.

The store wasn’t particularly busy at the time, so the interaction felt unnecessary and a little unwelcoming.

In today’s challenging economic times, where customers have many options, I believe it’s essential that businesses treat people with respect and a welcoming spirit . I’ve spent a lot of money at Starbucks over the years, but this experience left me hesitant to return to this particular location—especially given the number of great coffee houses nearby in the busy...