The Green Mountain Falls Lodge — Hotel in Green Mountain Falls

The Lodge is located high on a hill. The housekeeper was overlooking the balcony as we walked up and she asked if we were staying there and what room. She was very friendly and showed us to our room. It was tiny but was decorated nicely and looked very clean. We left and went to a convention we were attending. Upon returning to our room around 9pm and wanting a hot shower, we found there was no hot water! There was NO Body around to notify, the phone in the room didn't work, so we just went to bed. The next day, still no hot water. I heard someone on the porch, looked out and asked if they were an employee, and they replied they were. I reported the no hot water, and that the phones weren't working and I was unable to get a call out on my cell. She took me to the hard to find office, but no one was there. She said the owner hardly was there anyway. She did refund our night there and said she would take care of the problem. We went off to convention thinking all would be fixed by the time we got back. When we returned that evening, still no hot water and no working phone and no one around to notify of the situation. I heard the girls next door so went out to speak with them. They had all the same issues and said they were going to email the owner. I thought that was a good idea so I did too.|| The water went from cold to cool so I took a very cool and short shower that night. We left in the morning, still without seeing anyone in charge to talk to.||When I got home, I saw an email from Tim Lange, the owner saying that he called an emergency plumber out Saturday and had them fix the wrong thing. I thought the problem was with our water recirculation system, we have a complicated hot water system here that has three boilers and kicks them on in order of demand connected to a recirculation system that keeps hot water instantly at every fixture so everyone has an unlimited supply of hot water to their rooms. When I understood there was no hot water (and thought only cold) I had the plumber check all the boilers that they were firing and since they were I had him replumb what I believed the problem to be with the recirculation system so I had the plumber re-pipe around the circulation system until we could get a replacement pump (which was not possible on Saturday afternoon.)||He apologized for the lack of hot water and said the phone lines would be reconnected. He said his operation was small and he was unable to staff the office. I feel contact information should be provided to the guests as to how to immediately contact someone if problems arise. When asked if there were any other issues, I also mentioned that there was no sink in the bathroom to wash your hand. You had to go to the sink in the bedroom where you could prepare coffee and there were pots and pans to use and wash. Yuck! There just was not room to have a sink in the bathroom.||My husband felt that we should pay one nite for the room as we had a roof over our heads and a bed so we did and told Tim that we would do this. We have NOt heard back from Tim after this email. For the cost you don't expect to have these sort of issues. ||Tim has the start of a nice place. Employees were friendly when you saw them, however these issues should never have come up and even if they do, you need a contact you can reach...

The lodge is pretty nice tons of privacy great views. The only problem we encountered while we were there was a huge one. We booked this lodge through secondary site Expedia. Through Expedia’s website I chose an option to pay later. In my experience pay later means you pay later. This lodge had charged our card before we even stepped a foot on the property. I have used the pay later option many times in the past before with never any issue paying cash .With them charging our card without our knowledge it caused our account to go negative. Thankfully we had brought plenty of cash and credit cards. Otherwise this incompetence on their part could have ruined our first trip to Colorado. We had worked out a deal with the owners that they were going to refund us the insufficient fees charged in our account. Due to them not following simple directions. I have emails to back this up at the last minute they decided that they were not going to refund our money and stuck us with nearly $200 worth of insufficient fund fees that would’ve never been applied to our account if they had followed Through with the option to pay later. which to me is giving us an opportunity to pay however we want when we get there not charge your card without our permission or knowledge. We loved this lodge so much that we wanted to come back for a second visit but due to the nature and poor business practice of this establishment we will no longer stay at this hotel and will not endorse this place. I do not like giving bad reviews but when a bad review was due you...

I never really write reviews but felt compelled to in this case. There were a couple scheduling snafu's hence the 4 stars instead of 5. If I could rate Tim and Green Mountain on customer service alone, I would give them 10 out of 5. Despite making some mistakes they communicated clearly and thoughtfully at each turn. In the end they made everything right and then some, Tim Lange could write a book on customer service and I would buy it. I have yet to stay here as my booking isn't until Oct 4th, but pending the pictures being completely inaccurate I am sure my review will go unchanged. Long story short, I originally booked with one of their locations and they had a large party they were trying to accomodate all at one spot and asked me to move and offered to upgrade me a little to a slightly larger room. Since my son was going to be staying with me a night or two I said yes. Then I got an email 2 days ago saying they had overbooked the location they were moving me to. Tim, wrote me a sincere and apologetic letter offering me several options. The only one that worked for me, because of needing the extra space for my son was going to cost them more money. He allowed me to choose that option without question and facilitated the switch seamlessly. While the changes were frustrating, he did everything he could to make it all as painless as possible and do right by his customer. When I go back to see my son each year, as long as he is still living near Green Mountain Falls Lodge I will be using...