Hampton Inn & Suites Greensboro Downtown — Hotel in Greensboro

If I could give 0 stars on this entire experience, I would. I'll start this off by saying as a 17+ year Hilton Honors member, this hotel is the FARTHEST thing from a Hilton experience.

The entire front desk and bar staff is extremely rude and dismissive, every single person. The ONLY nice staff member, sweet as pie, come to find out she was brand new. Poor thing will be ruined or won't last in that overly negative environment. I wouldn't. At check-in, my mom, sister, and I were argued against about how many rooms we had reserved. WE had to PROVE with our paperwork that we have 3 rooms. Once we did, they retracted suddenly found our extra room. Waste of 30 minutes, they spent so much time arguing with us.

Almost every time I approached the desk for something, I was approached by staff members with AIRPODS IN THEIR EARS. No wonder I was so dismissed, clearly whatever they listen to on their airpods DURING WORK HOURS is more important than your guest experience. I asked where the pet relief area is, as YOUR APP asked me to check with the desk for this, I am a responsible and respectful pet owner. Your staff, with her airpods in, replied "what?" immediately as I asked where the relief area is. She told me "I don't know what people do with their pets" and looked at me like I was an inconvenience, she couldn't even help me figure out where a decent spot is. As a hotel that honors pet stays, and is located in a busy downtown area with minimal grass- you should be more than equiped to help an out-of-towner know where to go, or at least talk to me like a decent human being. Unless you just prefer pets piss all over your building and landscaping... which seemed to be the case to me.

The blonde that is the apparent shift-lead is the rudest member of the staff. Every person in my family as well as some of the groom's family had issues with her. The hotel would NOT give me her name, I even asked the manager and she said she would not disclose that info....wonder why.

I purchased a bottle of wine from the bar, I asked to put it on my room. The bartender rudely told me no, cash or card only. I said that's okay I have my card. He then proceeded to keep cleaning the bar for a few minutes before I had to ask him if he was getting the wine. He said "oh, so you do want it?" Um, I clearly just stated I'm happy to pay separate with my card, seemed like I inconvenienced his nightly close out.

The morning of checkout, my mom requested late checkout for all 3 of our rooms she booked and paid for. When I woke up, I was told rudely that they would not honor my room as I did not call myself, and it was "too late", it was 9:30am. She kept talking over me stating she was "at capacity". When I reiteratted all 3 rooms were asked for and my mom's was honored earlier, and that I was riding home with them, she rudley stated "I'll honor it" and hung up the phone.

And the WORST- FRADULENT CHARGES!! We checked out at 12p on a Sunday, we were charged not only for our rooms, but told they also had to charge "hold fees", as they incorrectly charged them at checkin therefore had to charge them at checkout. What??? We already stayed and checked out and PAID, what are you holding anything for?? It is mid-day Wednesday and we STILL have over $1000 in holds that the hotel still will no answer to. All they say is, "it will drop off", but it hasn't "dropped off".

I finally escalated to HH guest services, who stated themselves that the additional charges were "odd". If HH guest staff finds this odd, what am I to think of it?

Overall, Hilton would do best to drop this location or restaff the entire thing. I would NEVER recommend this location to anyone. Thank goodness I have a long standing history with Hilton, had this been my first Hilton exprerience I would NEVER stay in one again.

As HH members, we chose this location as it was close to my sisters wedding venue for the weekend. We DID NOT have to go Hilton, but we CHOSE TO because we've been loyal to yall and yall to us. What a horrible mistake we made, we are living in full regret of...

This is probably the nicest Hampton Inn & Suites in which I’ve ever stayed. The hotel feels either like a recent renovation or, a new(er) build. I am in the field of facility maintenance management and I’m always checking places from floor to ceiling from the time I enter.

I was able to park easily right across the street, and the young lady at the front desk told me I could park in the garage if desired for $12. For a downtown hotel, $12 is a very fair price. The lobby areas were clean and in nice condition upon checking in, and I was actually able to use the digital room key with no issue. As a Diamond member I was offered a snack and water, and the conversation was light and pleasant at the front desk with Meah and Jalisa. Also, I think it’s worth mentioning, that when I got off the elevator, I noticed there was a little room in which I found the ice machine. What a concept: to enclose the noisy little constantly running ice machine that’s usually right by someone’s room making it hard for them to sleep! Even the layout of where the elevators were Finally makes sense and the ice machine right was so logical - it was almost profound. 😂

This is a beautiful room at the end of the hallway. I’m on the second floor, and while I normally like a top floor, they were sold out. I only heard footsteps above me one time in the evening. The layout of the room is very modern and spacious. There is a pull out sofa that is comfortable to sit on, a desk and working area, a TV that swivels if you want to watch television from the bed or from the couch - and finally (!) Hilton has added a utilitarian piece of furniture for a suitcase with a granite or marble top and storage below. There is an adjoining room if desired to the suite next-door. The bathroom has a very large pocket door and a spacious area around the vanity with a private toilet and shower. The toiletries are plentiful and have a nice fragrance. Bathroom was spotless. Shower was super hot and pressure fine. No rust, gunk, or stains on anything. The bed is firm and yet a bit soft on the pillow top. The pillows and linens are not aged nor do they have stains or smells. The carpet is very fresh and there is no loud smelling air fresheners in the ventilation system we are finding some of the aging Hiltons.

Unfortunately, I’m not a breakfast eater, so I don’t have feedback on that nor will I. Based on the location of this hotel, I will make a comment about the road noise. It is to be expected, simply based on where your room is or the windows and which direction they’re facing. If you are an incredibly light sleeper, this may not be the place for you (without ear plugs for the super sensitive), but as the evening wore on, the place got quiet and even the exterior noise was almost moot.

Overall, I give the room a five and would give it more stars if possible! We must take care of these rooms that we rent so that they will stay in good condition. We all know that there is a budget for everything, and often times these hotels are beat to death before they are able to make any updates, unfortunately. It is our responsibility, as courteous travelers, to treat these places as if they were our own. (This includes not letting children tear things up!) I will be back!...

Every time I stay at a Hampton Inn, I find myself in a good mood—and I think it's because they truly understand what guests need and value. Among my many visits, there are two unforgettable experiences I’d love to share.

During a previous trip to Seattle, I stayed at a Hampton Inn near Tacoma. To my surprise and delight, breakfast included kimchi—a taste of home that instantly lifted my spirits and helped me start the day with a smile.

More recently, during a stay in Greensboro, North Carolina, my wife and I had a miscommunication and completely forgot about our checkout time. While she was out following her schedule, I was out exploring the city, unaware that we were supposed to have checked out already. Once My wife finally got the call, I rushed back to the hotel. Because of the schedule, the housekeeping staff had no choice but to clear the room and pack up our belongings. When I returned, they kindly showed me our packed items and apologized for having to move them.

But here's what truly amazed me—they had packed everything with such care and attention, it felt like I had done it myself. Laundry was separated, snacks and drinks were placed neatly in reusable bags and a cooler, shoes were tucked into a shoe bag, toiletries were organized, and even the steam iron was wrapped in plastic bag. Clothes were folded and packed so thoughtfully—it was beyond what I could have expected.

Thinking about how much extra work the housekeeping staff must have had because of our mistake, I left a tip that was two to three times the usual amount. Even so, I was left with a lingering mix of gratitude and guilt.

I've never made a mistake like that while traveling before, and yet, it turned into one of the most memorable stays of my life. Hampton Inn—thank you for turning an honest mistake into a lasting,...