Cheesecakes by Alex — Restaurant in Greensboro

Great cheesecake, extremely rude employee.

I’ve been coming to Cheesecakes by Alex for several years. It’s always a spot I try to bring guests to since their cheesecakes are amazing. However, I’m going to seriously rethink that after my experience this Sunday evening. I was berated by a female employee with brown hair in front of other guests simply for taking two plastic forks from an uncovered plastic bin that was situated directly in front of me while I ordered. She yelled at me not to take the forks because that would “contaminate” other forks in the bin. Again, the bin was uncovered, sitting on top of the display case, in full view and accessible to everyone ordering. Most importantly, there was zero signage anywhere near the bin telling customers not to touch it.

I suggested to the young lady that, if they are so concerned about contamination, they may want to rethink their strategy of placing an uncovered container in such an accessible spot with zero signage. Unwilling to see my point, she proceeded to argue with me about how I needed to keep my opinions to myself.

Needless to say, I was shocked she would treat a paying customer, who was simply acting in a completely reasonable manner, this way. If you don’t want customers to touch the utensils, perhaps put up a sign that says: “Please don’t touch”. Better yet, move the container away from its current spot and out of the reach of the public. At the very least cover the container and you’ll likely avoid this type of misunderstanding. But don’t be surprised when customers act in a completely reasonable way and don’t berate them in front of other customers.

Maybe this young lady was having a bad day, but there’s simply no excuse to treat customers in this method. There are several ways this employee could have handled this issue, but her approach showed she has no business being a customer-facing employee as she showed a lack of awareness, tact, and basic customer service skills. She should be coached and mentored about handling situations like these going forward. This was an ugly display of poor customer service that, if handled better, would have averted this outcome and the loss of a regular customer. I’ll take my business to some of the other excellent establishments in Greensboro...

I’m a fan of some of their food, but you should just go to Maxie B’s. Their chocolate cheesecakes are too rich and bitter for my taste, the seasonal ones have very unbalanced flavors and either taste like the baker whispered to the cheesecake his idea for a flavor, or he used enough extract to ensure your bones will smell like spiced pumpkin for years after you die, many cakes can be stale if you catch them at a bad time or dry if it’s not one of their fortes. The carrot cakes I ordered today were a regrettable experience; way too dense, overly sweet, eggy like an angel food cake, too moist (if you can believe that), and i could taste how cheap their ingredients were, I would have had a better time eating a twinkie. Unfortunately the one cheesecake that is reliably good (plain ny style) was out today and this is not unusual. Their display is often very disorganized with a lot of empty spaces. Servers sometimes fail to welcome you, may not say please or thank you or have a good day… I asked one if she “could you tell me what this cake that doesn’t have a sign is?” and got “the sign is right there” as a response… it was not. Either they set up the cafe late in the day or strike it early in the evening but often when you walk in it feels like they are about to close and want you to leave. The closing time posted online is often wrong, the one on the door is sometimes wrong and if you reach the door after closing because you were misled their servers will stare at you like a rat infested with the plague. Clearly the Alexes tried to grow too fast and ended up nearly going bankrupt because of the pandemic, the recovery is still happening 2 years out. This is not the same company...

I ordered two strawberry red velvet cakes for my brother’s birthday to be shipped to Florida. I paid approximately $180 for the purchase. Two strawberry red velvet cheesecakes arrived.

After calling to correct the error, I was initially told that I ordered 1 cheesecake and 1 cake. I expressed to the gentleman that I ordered 2 cakes. He then told me that Gloria would be calling me back and apologized for the confusion.

Gloria ended up emailing me letting me know that they confirmed me for two cheesecakes and that was that. Lol. Huh?? Why would the confirmation not be an electronic receipt or another record when the ORDER IS MADE?? Not after a customer is telling you that something is wrong.

By stating that she confirmed with the person who took my order and herself that I placed two cheesecake orders doesn’t confirm anything for me. There’s still room for discussion considering we are not on one accord with what I spent $179.77 on. In essence, you’re telling me that I’m lying about what I communicated when I made the purchase, and I take exception to that.

I do not appreciate how this company is handling me and will never make another purchase from this establishment. My parents and siblings rave about this place and always make purchases around holidays. Never again! And it isn’t about the money for me, it’s the principle!

This is absolutely no way to resolve what is definitely at minimum a breakdown in communication. In the future, there should be a written communication that goes out to consumers confirming their orders before shipments go out. Because how Gloria and this company handled this issue is completely unacceptable, disheartening, and incredibly...