Crowne Plaza Greenville by IHG — Hotel in Greenville

Upon arrival at the hotel the staff was very professional and friendly. The decor was nice. Then I got to my room. The decor was decent yet somewhat dated. It was pretty clean and I could tell that the cleaning staff worked hard to do the best they could with what they had. The mini fridge was all scratched up like it had been through several moves and there was no microwave. There was a hole in the desk, the lamp shade was shredded/broken in several places and there were some mysterious stains on the carpet. The rooms were feather free but my allergies went into full flair up and I suspect it was from either lack of ventilation or possible mold/mildew in the carpet or walls. Once I left the room I was better and my congestion subsided so it was definitely something in the room. The view they gave me as an “elite” IHG member was of a very small, dirty window over looking the air conditioning units on the top of the adjoining building. On the second day they emptied the garbage, added a box of tissues and made my bed (And most likely vacuumed) along with replacing my towels. It was nice to come back to that. On the final day the cleaning staff came and asked if I had any trash that they could get out of my way before I left. They were kind and professional. Regarding food available in the hotel: I did not utilize the room service because it was for the adjoining Ruth Chris (I personally do not want to spend that much on 1 meal for myself. It’s not about whether I could afford it or not, it’s just not worth it to me). I did order some door dash but I had to leave my room to retrieve it when I noticed it had arrived and not because the hotel staff or the dasher let me know. On the first day I attempted to eat breakfast but apparently at 932am, I was too late and missed breakfast. The next day I was able to get downstairs to eat in time. The breakfast was typical of what you would find at a complementary continental breakfast minus the self serve fresh waffles. They had juice, water, coffee, eggs, potatoes, yogurt, bagels, danishes, cereal, eggs, grits, sausage and bacon in a self serve buffet style. It was $16. The coffee was gross sludge and was $3.50, not complimentary as many hotels offer. There was no assistance from the girl standing behind the bar on her phone except when it was time to pay. While the food was good, I didn’t find it to be worth the $20 ish that they charged. Especially with just a check out girl rather than someone who seats you, serves you coffee (or other beverages), checks on you throughout and makes sure you have silverware. The location of the hotel was convenient to what I needed it for and not too far from restaurants and shopping. However, I don’t think I will be staying...

Please beware, Crowne Plaza Greenville, SC engages in PREDATORY BUSINESS PRACTICES. I booked the hotel for November 10- 16 for a total of 6 nights with Priceline. Unfortunately, the night that I was set to make my nine-hour car drive to South Carolina, a family member became ill. I called the front desk of the hotel and informed them of the situation. I noted that I would not be able to make it that night but I would be able to make it for the other nights and I did not wish to have my reservation cancelled. They noted that any changes to the reservation needed to be made through Priceline and that I should call them. I called Priceline and reiterated the same information, I was informed that my reservation would not be cancelled and the hotel would be called. When I got to the hotel on November 11, the front desk clerk was sitting down watching television. She kept looking up at me and finally, after some time, came over to help me. She looked in the computer and stated she could not find my reservation. Then she stated that I was listed as a no-show and the entire reservation had been cancelled. She noted that I could talk to the Hotel Manager, Dale Smith, in the morning but he would not give me a refund. I called Priceline and, after two hours, they stated the hotel had informed them of the same. They refused to allow me to stay on the premises unless, I made a separate reservation and paid more money. I had to find another hotel in the middle of the night, with an elderly family member. I called the corporate office and was promised a call from Dale Smith. The next day, I get a call from a front desk clerk and they inform me that the hotel manager was only willing to give me 4 nights back for a refund. I stated that I should not have to pay for a night that I did not stay due to being turned away but they said I would be charged regardless. I was denied the opportunity to talk to Dale Smith and when I called Priceline they did not talk to him either. Priceline stated that they would have to go by the hotel’s policy and that I should take whatever they were willing to give me. DO NOT BOOK WITH THIS HOTEL. THEY WILL STEAL YOUR MONEY.

The reply to my original post is false. I was only refunded for four nights and told that I would have to pay for the night that I was rejected from the hotel. The hotel has reiterated this to Priceline, my financial institution, and myself. Any statement...

The reason for my 2nd review and why it's a one star it's because of the front desk. Customer service is everything to me because I'm in it as well. Never the less hurricane Helen had over 1 million Customers out of power for 4 days now. I live in Travelers Rest and we got it really bad. Since I have been in the hotel I have seen everyone here because they have no power. And most of us need to wash our clothes, have cooler nights, and a hot bath or shower. So I needed to wash a good amount of clothes as everyone else I have seen. It's 4 dollars total to wash and dry clothes here. I go to the front desk for quarters. We'll after the first 5 dollars I needed more quarters so I go back down to front desk and asked the same girl who is working for 5 more dollars in quarters she tells me and I quote "I can give you any more quarters" long story short she tells me we aren't allowed to give out no more than 5 dollars per cash draw. That should be something you let a guest know at checkin or when you first get the 5 dollars. In the middle of talking to me she interrupted her co worker and the guest he was talking to, to get quarters out of his drawer. While she is counting the quarters out she starts explaining to the guest about why there were are 4 charges on his card. In the middle of counting she stops the guest in mid sentence to says "give me one second while I could out this change for him". Knowing that this week is hard for everyone because of the hurricane I don't think it's in her or the hotels best interest to be rude and leave out some what information to a guest. And you should not also tell your guest that I have power and I never lost power at my place. She told me this the first time I went down to the desk to get change to wash my dirty laundry. I hope to this hotel and the GM gets this problem addressed because so of us in this community might go off the front desk for being rude to people that are actually struggling to get through this hurricane that has had an impact on everyone. So of us have lost all of there belongings and it's hard to jump...