Sleep Number — Hotel in Greenville

Purchased a bed from Greenville store, our delivery was canceled 3 different times. First 2 times was because the parts were not all in, 3rd time was because the delivery driver had an emergency and the truck was shut down for the day. Keep in mind we have been waiting 45 days and set aside 3 different days in our schedules to be home for delivery. Spoke with delivery department personnel who were very unsympathetic to the fact this was our 3rd cancellation . Their solution to the problem was "I am sorry" no solution was offered. Called the store and same got the same lip service. Called Corporate office and cancelled order, because we felt as though we were going to have problems in the future with the service department. When you spend that kind of money you would think they would care just a little bit about customer service, but apparently your hard earn money doesn't buy that. I will not recommend purchasing a sleep number bed from this store or any other sleep number store based on our experience. This has been the worst buying experience we have ever had to deal with. Our thoughts about SLEEP...

My wife and I showed up at the store shortly before closing. We live about 40min away and the associate, Ada Barnes, was very good to us. He went out of his way to answer all of our questions, did a good job explaining the differences between the i8, i10, Climate360 and the model we ultimately selected the iLE. Mr Barnes did a good job explaining all the discounts each bed offered, explained pillows, sheets and bedding. There was no sales pressure, just Mr Barnes answering our questions and having us try out all the different styles of bedding. We’ve slept on the Sleep Number i8 for the past 10yrs and have enjoyed our years on it. I recently experienced a very mil stroke and now find it difficult to lay flat and sleep in comfort. During my hospital stay, I became used to sleeping in a more upright position and I’m hoping I’ll get back to a good nights sleep in a short time after getting the new iLE...

Salesperson at the store was nice enough. But neglected to disclose with us the return cost. Sleep Number commercials say try it for a hundred nights risk-free. But what you are actually getting is a return fee that is equal to your delivery fee. In our case, it was $250. So, an additional $250 for them to come and pick it back up. This information might have been handy when initially making the decision to purchase. There are nicer mattresses available that are more comfortable than this air mattress. If you want to get some interesting reading! Go To Sleep Numbers Facebook page and scroll through the comments! Lots and lots and lots and lots and lots and lots of unsatisfied customers with...