Red Lobster — Restaurant in Greenville

The 15th was our 7th Wedding Anniversary. A wild puppy, won’t allow us to go out, so we ordered out instead. Placed the order around 7:50, said it would be ready at 8:15. I arrived at 8:15, I was directed to the bar for pickup. The lady asked me for my order name, then left to check on. Moments later she rushed by as if on a mission.

Then another young lady popped up around the corner, and just stared at me. So I mentioned my order name, and she said .. “Oh, I was actually just about to call you, we are out of salmon”. Mind you, by this time, it was around 8:23, pick up time was 8:15, and she was “just about to call me”.

So she asked what I would like to substitute, and I told her I’d need to call my wife and find out. She said she would be right back, and left. I found out and waited for about 10 more minutes. Never seeing her again. The bartender Clara (I think), walked up and asked me if I was waiting for pick up. I explained what happened and told her our substitution. She went to the back to let them know, she later also told another cook walking into the kitchen area.

She was the one bright spot of my order.

I proceeded to sit at the bar, having a convo with a nice older gentleman. Whom informed me he comes there when he is in town for the salmon, but was upset to learn they were out. While sitting there, I enjoyed a beer. The old man got his food, ate his food and looked over at me and said.. “you’re still here? That’s a long time for carry out! That’s not good!”

I finished my beer and at 9:05 the girl whom told me earlier that “she was about to call”, brought me my bag. Apologized for it taking a while and walked away. 8:15 pick up time!

Then, as common sense told me it would.. I arrived home with a room temperature at best, 7th anniversary meal. With 1 warm lobster tail. I provided a photo to show the pat of butter sitting on the small, now rubbery looking lobster tail.. also my potatoes that showed the sign of once being hot, but the butter I had in there spoke otherwise… and I paid over $100 for this quality and service.

It’s funny, I never seen one sign of a manager at any point.

Y’all wanna send me an email so I can get a refund? Matching or better...

I have never eaten at a Red Lobster before, which makes sense because I do not consume seafood products. However, the people in my house do, so we decided to come out here for dinner since they do offer non-seafood options. It was not very busy when we came, and it was very quiet. Our server was Serena. The other people in my party ordered the Spendless Shrimp special, which looked like a good amount of food and variety for the price. I ordered the Bacon Cheeseburger. The description said: "Grilled patty topped with bacon, cheddar, lettuce, fresh tomato, and our signature sauce. Served on a sesame bun with a choice of one side." I did not ask for any modifications to the burger, and when they asked me what temperature I wanted, I said medium. For my side, I got a baked potato with sour cream and butter. Our server came by to take drink orders and then brought us the cheddar bay biscuits. I read online that each person gets two biscuits, but we got four biscuits and we had three people. I was not sure if that was a mistake or not, but it was such a minor thing that I did not feel the need to bring it up. We waited about 20 minutes for our food after placing our order. My burger came plain and was not cooked to my liking, but again, it was not worth it for me to make a fuss about. The baked potato was wonderful- it is hard to mess one of these up, but I still enjoyed it. The service was also lacking. Our drinks were empty, and we had to ask for a refill twice. For me, good service is noticing the drink is low and bringing a new one (or asking) before the customer has to do it. By the time our drinks were actually brought out, my food was finished, and I no longer really needed to drink, so we wasted the drink. Overall, my experience here was mildly disappointing and I do not think I...

Today my husband attempted to order take out for our family at the Red Lobster Greenville NC location. After attempting to place the order we recieved a message stating that online orders were no longer being accepted. So I called the restaurant and was told that they were not accepting orders over the phone and that we had to order online. I informed the hostess that we tried but it did not work. She put me on hold to speak to a manager. After comkng back to the phone she informed me that the manager was going to take my order. I hung up after 11 minutes of holding. I called back and stated I was holding to have a manager take my order. She put me on a brief hold and came back on to tell me to call back and the manager would answer the phone. I called back and told the manager, Marie, that I was waiting to place a to go order and she stated she was going to transfer me to the bar. Once again I was on hold and never got my order taken. I called back and was told that they were no longer taking to go orders. Even after telling her what just happened she stated that they were not doing any more to go orders. All of this happened before 6pm. I have lived in Greenville since 2011 and never have been treated like this. I have seen managers at this location bend over backwards for rude and disrespectful people, personally. I was not disrespectful in any way. I know how busy they are on Valentine's day, but never in my years of working there have I seen them turn a customer away. This has ruined my entire night. You do not have to worry about me wasting my money at this...