Mattress & More — Hotel in Griffin

The product it self is great product but the customer service stinks! I bought whole bedroom suite and special ordered a media cabinet. To the tune of about $1500.When it was delivered I told the driver the 1 pc. was wrong. He told me he has delivered the wrong one and he would go back to the store and exchange it. He left the wrong one here at my home. 1 week later the exchange had not been made so I called the store. I was upset and frustrated to say the least so when I gave my complaint I was not met with kindness and problem solving but insulting and horrible customer service which only fueled my anger more.This ruined my experience with them all together. I had intended to buy a mattress next with them but I will gladly pay more somewhere else now that will treat me better if I...

I purchased a Stockholm Euro Top mattress from this store in February 2015. The matress comes with a 10 year warranty. It has only been 17 months and one side of matress buckles to the box spring when you sit or lay on the mattress. I called the store and spoke with Joe who attempted to help me with replacing the mattress but I was informed that if there are any stains or discoloration present at all it voids the warranty. I used a mattress cover but we recently moved and there is a small stain at the end of the bed. Joe stated they won't replace the matress as the "delivery driver" will not take a mattress with stains. We spent over $700 for this mattress. I would post a picture of the matttess if I...

Bought a mattress from mattresses and more. Spent $800 dollars. No finance. Paid for. The bed now is sinking in, so I call the warranty company the store provided me. The warranty office said that bed is not manufactured by them. The owner told me the warranty he gave me was never given to me. I gave them opportunity with the warranty company on the phone. They then accused me verses the warranty company.

I am starting a class action against them. Who else has...