Regal Griffin — Local services in Griffin

Pam, (manager?) you are big-headed. This is a movie theater, not the secret service. Me and my husband took our daughter and her 6 friends to the movie theater to see scream. We purchased our tickets and $40+ on drinks and snacks for everyone. As we are walking to the booth to hand our tickets in, Pam stares at us and points at my husband oddly to show his ID - which is the oldest person there. So we have to set down all these snacks we are holding to get our IDs. As we are doing this she starts shining a flashlight at everyone like its an interrogation, just over the top. As we hand over our ID's she tells us we technically are not aloud to bring this many people in and its 3 people per adult... okay? They wait till after purchasing tickets to tell us this, never heard of this so whatever I'll claim these 3 and my husband claims the others. She looks at my ID / ccw (weapon's carry license) and blurts " DO YOU HAVE YOUR WEAPON CAUSE IF SO YOU NEED TO TAKE IT BACK OUTSIDE" No ma'am I did not bring my gun inside.. you're good. shines flashlight ... can we say dramatic? an hour or so inside the movie she comes in (we know its pam with that damn flashlight) you can hear everyone go "uhhh" she proceeds to yell at a women for letting her daughter go to the bathroom alone, they never came back cause you probably embarrassed her in front of the entire theater. You'd think she was kicked out of the police academy.. chill out, breath,...

DO NOT COME HERE! This location never ever has any of the special edition popcorn tins or cups they advertise online for movies. Whole reason I came to see Harry Potter here was for the popcorn tin. They did the same thing with Star Wars Episode 3 this past May. I’m willing to look past that if it wasn’t for the non working AC. Every time I come here the AC is not on. I even asked them to turn it on and they said they would but it never came on. The app would not let me redeem my points, and when I asked for help I was ignored. I can’t believe I paid $40 for two people to sit in a hot theater. It’s worth driving to NCG in Sharpsburg, not only is it far cheaper it’s much nicer as well. I wish I could get a refund, I feel so ripped off.

Update: They will also not refund you for any “convenience fee” even if you cancel your movie ticket days in advance. Nothing screams convenience like being robbed. As if I couldn’t hate this place even more. Everything about this...

I would like to give a special shout-out to Pam, the manager who ruined me and my friends movie experience. My friends were running late and asked me to go ahead and buy their tickets for them. All of us are well old enough to see R rated films. Two of my friends were already in the cinema, and I waited outside for the other two to give them their tickets. Once we got up to the front, she went out of her way to ID everyone for a second time, and one person didn't have their ID but had other proof that they were old enough to see the film. Ms. Pam decided to go on a verbal tirad against her employees, and accuse my friends of paying me off to sneak into the movie. Then she decided to take her precious time and make my friends wait 20 minutes for a refund.

So thank you to Pam for being the deciding factor for me choosing AMC for now on, and NOT getting a Regal Unlimited subscription . And please treat your...