Doubletree by Hilton Hattiesburg — Hotel in Hattiesburg

I tried to follow what I thought would be the best approach to getting this situation resolved without having to come on here and write a negative review. However, management at this property did not even contact me and offer an apology AND they refused to process a refund. Instead offered points which would mean I would have to book more Hilton properties in order to utilize those points. CRAZY and UNPROFESSIONAL. I stayed at this property on 06/20/25 - 06/21/25 with no issues. However, on 06/22-06/23/25, I woke up to an uninvited guest in the bed with me. I felt something moving on my head in my sleep and when I woke up, I sat up the bed only to realize that a ROACH was in the bed with me (please see photos attached). I immediately prepared to checked out of my room because who wants to be in a room that might be infested with roaches. I let the attendant at the front desk know, also showed her photos, and all she offered was, "Oh no." She stated that she would let her manager know and I requested for a call from the manager and a FULL refund for that one night stay. I NEVER heard back from anyone so I contacted Hilton Corporate and filed a complaint. I found out 5 days later that instead of contacting me, they sent and email to corporate and applied points to my account. I utilize Marriot properties not Hilton so those points are useless to me. I only chose this spot because the Marriot was booked for that weekend. I submitted a second request for a full refund and MANAGEMENT never even replied per the representative that submitted the request. I wish I could remember the second night room number so I could post it and prevent someone else from this experience because I did not kill the roach. Sorry that's just not my thing!

So basically what I take from this experience is that Hilton Hotel Properties are okay with guest staying in beds/room infested with ROACHES. Please see photos. I attached time stamps and location stamps so they can't deny that this is there property. SO DISGUSTING to know that a ROACH was crawling on me while I was sleep. And Hilton Properties could CARELESS. My next step is to send this review and these photos to BBB and whoever completes cleanliness assessments for...

I’ve stayed at this room for a while now when I’m in the area for work I always stay here I’ve always had a great experience here, but tonight not so well. I’ve been in this king suite for almost a week now, and I always book my room so I don’t loose it for the next day ahead of time so this particular time I was checked out as usual, so once I made it back to check in this afternoon I was a dollar short on my card, now understand the room rate is different from amount on arrival because of a 50.00 deposit for room so I asked the front desk clerk if I could have someone let me in my room to get my cash, she told me she couldn’t take cash so I asked for them to let me in so I could get my cash to go add more to my card, she said she couldn’t let me in. I would think being a diamond member and being here a week now I’d have a little trust at least have someone let me in to retrieve my money. So after calling her manager and telling him I didn’t have the money to check in and embarrassing me in front of customers she was told to let me in to get my belongings after I asked to leave. It could’ve and should’ve been handled better, the insinuation that I didn’t have the money was ridiculous, I’ve been here a week and My business has me traveling a lot so I’m in a room every night and I stay at nothing but Hilton hotels but I’ve never been treated in this manner I understand the no cash policy but I wish the front desk clerk would’ve been a little more understanding . I really don’t see a plus to being a diamond member. I understand service is poor now because of COVID but I spend too much with the company to be treated this way I had to pack up and now I’m checking into another Hilton room but she should’ve known no one would’ve been there if they couldn’t afford it so no need to be that way be more considerate it made me angry because I was basically treated as if I didn’t have the money but my funds were in the room and wasn’t allowed to get in to get it. On another note my deposit for previous nights have not been returned to my card yet so it’s funny I’m waiting on a return of a deposit but handled this way for paying another one. Lost a customer double...

If I could choose 0 stars, I would. I booked my hotel stay over two weeks in advance though my bank, recieved a confirmation for my two-bed suite, and made the long trip to Hattiesburg. I had already been charged by Doubletree in my checking account. I even recieved a text reminder about my stay on the morning of my trip. There was no indication that something could be wrong. When I arrived I was told "we tried calling but you didn't leave a phone number, the room is no longer available". They have my phone number, I'm a Hilton Honors member and they had just texted me. When I inquired about what I was supposed to do and expressing my surprise that I had arrived in the town with no lodging, the front desk clerk was argumentative and rude. I asked what it would be for a downgraded room, and was told I'd have to pay the full rate, despite booking two weeeks ago. And strangely, there were only 8 cars in the parking lot. After being told I could only use the wifi if I checked in, I used my phone's hotspot and found another room elsewhere. The indoor pool they advertise was closed anyway, and the place looked like any other dirty hotel. The four-star rating is a complete joke. I will never stay at another Hilton-owned hotel again. Apparently, overbooking is standard practice by the large hotel corporations these days. They overbook so they don't eat the cost if someone cancels, and they just kick out the lowest bidder (me, in this case, because I had booked early at a low rate). I ended up staying at TownPlace Suites, which while a little dated, were clean and spacious and the staff was FRIENDLY! Imagine that. Of course, I had to spend more than I originally planned and I'm still waiting on my refund from Hilton. LESSON LEARNED: AirBNB charges the host $100 for anything cancelled with less that a week's notice. If you want to safely book somewhere ahead of time, you will be much less likely to be left out in the cold if you AirBNB. Plus, many have cheaper rates and are nicer and have more space than a hotel room. Don't waste your time with the Doubletree. Worst hotel...