Hampton Inn Hays-North of I-70 — Hotel in Hays

We usually expect more in terms of door noise control and maintenance from Hampton hotels (details below). Other things were good…the breakfast was good / what I would expect at a Hampton (well stocked; cut up melons in addition to the standard apples, bananas, oranges; sliced smoked sausage; nicer muffins/scones than at other hotels; two flavors of waffle batter; etc.). The room we stayed in (221) was a nice setup (plenty of room, couch area, comfy bed, huge big screen TV, clean); however, it needed some maintenance and upgraded door design. Because these were significantly lower quality than we expect at a Hampton (especially the door noise and the hot water issue), we gave a two star review. Here are things we would have preferred be different:|1. The doors in this hotel slammed shut really loudly and created quite a noisy place. We heard many doors slam shut as we were in our room that one night stay. It wasn’t people purposely slamming the doors…the doors (including ours) would slam loudly if you just let it shut on its own. You could see light from the hallway at the door edges (i.e., they did not seal well against the door frame) so sound could travel through that air space well. It would have been more like other Hamptons we’ve stayed at if the doors were buffered more. For this reason alone, we will likely look for a different hotel next time. (We expect loud doors at other hotel chains, just not Hampton.) |2. The hot water at the sink was all but nonexistent in our room (just the slightest trickle of water when the handle was positioned on the hot water side…way too small to be usable), which we didn’t notice until late at night (about 11:15pm) and we didn’t want to ask to switch rooms that late. We reported it next morning to the front desk, and they gave us a discount (20%). Hopefully they also fixed the hot water in that room before renting it to another guest. |3. The toilet didn’t flush normally…had to hold the flusher handle down for at least 10 seconds to get the water to flow enough to flush, but at least it would flush if we stood there holding the handle down until the flushing was finished.|4. The bathroom door didn’t latch closed so it could be just pushed open by someone touching the door and it couldn’t be locked because even if you engaged the lock, it didn’t work because the door didn’t latch for the lock to be effective. |5. The lighting in the room was ok, but wasn’t as good in the room as other Hamptons we’ve been at. |6. The wall had a temperature controller, but it wasn’t setup to work. Instead, the air was controlled by the controls on a window a/c / heater unit. |The front desk rep was very pleasant and apologetic with us when we reported the bathroom issues, and he agreed to our request to a discount (gave us a...

We usually expect more in terms of door noise control and maintenance from Hampton hotels (details below). Other things were good…the breakfast was good / what I would expect at a Hampton (well stocked; cut up melons in addition to the standard apples, bananas, oranges; sliced smoked sausage; nicer muffins/scones than at other hotels; two flavors of waffle batter; etc.). The room we stayed in (221) was a nice setup (plenty of room, couch area, comfy bed, huge big screen TV, clean); however, it needed some maintenance and upgraded door design. Because these were significantly lower quality than we expect at a Hampton (especially the door noise and the hot water issue), we gave a two star review. Here are things we would have preferred be different:|1. The doors in this hotel slammed shut really loudly and created quite a noisy place. We heard many doors slam shut as we were in our room that one night stay. It wasn’t people purposely slamming the doors…the doors (including ours) would slam loudly if you just let it shut on its own. You could see light from the hallway at the door edges (i.e., they did not seal well against the door frame) so sound could travel through that air space well. It would have been more like other Hamptons we’ve stayed at if the doors were buffered more. For this reason alone, we will likely look for a different hotel next time. (We expect loud doors at other hotel chains, just not Hampton.) |2. The hot water at the sink was all but nonexistent in our room (just the slightest trickle of water when the handle was positioned on the hot water side…way too small to be usable), which we didn’t notice until late at night (about 11:15pm) and we didn’t want to ask to switch rooms that late. We reported it next morning to the front desk, and they gave us a discount (20%). Hopefully they also fixed the hot water in that room before renting it to another guest. |3. The toilet didn’t flush normally…had to hold the flusher handle down for at least 10 seconds to get the water to flow enough to flush, but at least it would flush if we stood there holding the handle down until the flushing was finished.|4. The bathroom door didn’t latch closed so it could be just pushed open by someone touching the door and it couldn’t be locked because even if you engaged the lock, it didn’t work because the door didn’t latch for the lock to be effective. |5. The lighting in the room was ok, but wasn’t as good in the room as other Hamptons we’ve been at. |6. The wall had a temperature controller, but it wasn’t setup to work. Instead, the air was controlled by the controls on a window a/c / heater unit. |The front desk rep was very pleasant and apologetic with us when we reported the bathroom issues, and he agreed to our request to a discount (gave us a...

6/30 update- I changed my review to 4 stars as the hotel manager made it right. Though the experience was not favorable, the hotel was very clean and they took responsibility for the situation which is appreciated.

The absolute worst experience at a Hilton. We booked a 2 queen bed room on line through Hilton website (not a 3rd party). Got to the hotel, picked up our key and went to the room to find one king bed. We had 3 adults traveling. Went back to the desk to show our reservation and we’re told there are no other rooms available. Ok, can we have a cot then. None were available and there was nothing the desk clerk could do to help. One adult would have to sleep on the floor. I called the Hilton main customer service to see what could be done as there was another Hilton across the street. It was also booked. I said I wanted to cancel the room and we would travel further down the road. The desk clerk said she couldn’t cancel it as it was already charged. I guess they don’t know how to issue a refund. Had she told us upon checking in we were not getting our 2 queen beds (which she clearly saw on our reservation) and no cots were available, we never would have checked in. I was told I could wait until 11 AM the next morning to speak to the manager. Apparently the hotel manager is the ONLY one who can provide a “resolution”. If they do not provide resolution within 3 days, Hilton will do a “write up”against the hotel. That’s the best they can do? Basically the hotel can choose to take responsibility or not and just get a write up? Zero responsibility from the hotel or Hilton? We sucked it up, one person had the luxury floor to sleep on. Go to the wonderful continental breakfast and all the coffee canisters were empty as well as the OJ and it was 8 AM! No one was around checking any breakfast items. We usually stay at Hilton’s on trips, are honors members and we’ve never experienced this lack of customer service or inconvenience. Hilton needs to step up and do better at resolving issues, not leaving it up to individual hotels and at the very least, a new manager is needed at...