Hobby Lobby — Local services in Hays

If anyone wants a lesson in TERRIBLE customer service you should go directly to the Hobby Lobby in Hays, Ks. First, when I asked an employee to get an item that could only be reached with the use of a ladder he behaved as if I had asked him to donate an organ. Other than sighing in annoyance throughout the process of getting my item he did not speak or acknowledge me when I said thank you. As if that was not bad enough the checkout process was no better. To make a very long, very excruciating story as short as possible they would not honor the exemption that is given by every other business in Hays and ALL other Hobby Lobby stores in the country. Finally, when I called the store manager to make him aware of the situation I was told, yes they told me about that. Sorry you had a bad experience (translated – Sorry, not sorry). If this was the first time I had a bad customer service experience I would give them the benefit of the doubt. Unfortunately this was not the first (or 2nd, or 3rd…) but it will...

I delivered a truck load of freight from their warehouse in Oklahoma City to this store location. To deliver the freight dock is a drop in style on the rear of the building. Go to the farthest left side on the front side of the strip mall and drive around to the back. You will see Ashley Furniture on the end. That's the landmark to know you are going around the correct end of the building. The only drop in dock is Hobby Lobby. If your delivery appointment says 0800 plan to be up and visibly ready at 0720. The store manager will get you backed in and help you stop at the right position to open your trailer doors. Make sure to slide your tandems to the rear. Probably a good idea to have them slid already before you park for the night. There's a Qdoba out front on the edge of the...

Confession... Hobby Lobby is my kryptonite. I'm like a kid in a candy store. The staff at this one is Hays, KS was very helpful. When I asked a lady for help and she wasn't familiar with what I was needing she went and searched the store for her coworker that would be able to assist me and brought her to me. Now that's service!! I wish I could remember her name to give her a name drop because she definitely deserves it. It's rare to find that kind of customer service these days. The lady helping me was very knowledgeable and helped me make the correct decision on the items I needed for my art project. I highly recommend going to this Hobby Lobby for your arts and crafts and home decor. Thank you again for all your help!! It...