The Home Depot — Local services in Hays

I ordered a refrigerator. First tried online but it wouldn’t let me change the delivery zip code (COVID) so I called. The staff were inexperienced and tried 3 times (unsuccessfully) to put in my order. I had to repeat my information multiple times. Finally a manager got on the phone and the order was placed. April 15. No big deal! I live an hour away and called may 5 to make sure it was delivered to the store before I drove to pick it up. 10am they told me it was scheduled for delivery but they weren’t sure if it was delivered on last nights truck or if it will be here on todays truck or the truck after they close! So I called back at 3 and they said it had been rescheduled for May 21. I’m irrate at this point! So fine, I’ll wait but if I decide to cancel later, will I get a refund. They said yes but couldn’t cancel until it was delivered to the store. Today a deposit was made to my account from Home Depot. I called to see if they went ahead and canceled my order, sure enough but they asked if I wanted to reorder. I asked if it would still be here on the 21st. They told me we’re not sure but we can try. I refused. All in all, horrible experience. Horrible customer service. And the staff is unaware of what’s going on in the store. I will be taking my...

This has been a horrible experience. We recently bought a home and remodeled a home. We decided Home Depot Hays Ks would be better to shop than local. Big MiSTAKE!! It has taken months to get our product. 5 trips and each and every time we have got partial supplies because “not everything has come in or it wasn’t in the truck. On top of everything cabinet design were all flawed didn’t fit to Be operable, damaged cabinets and missing counter tops. Today We arrive to finally get our counter Top and the many cabinets that needed to be replaced and well here we go again, not even the counter top color we ordered. Here it is Christmas, so do we take this counter top or do we wait and go for who knows how long for the right counter top. After many thoughts the decision was made to take the counter top. Then we’re ready to load and it comes out damaged. Yep here we go. This has been a horrific experience and lesson learned. Sometimes better price ends up being the worst experience. Would have been more efficient to buy locally then driving 150 miles to receive poor quality. They...

Place of tools. I like tools! One who like tools and spending lots of money at home Depot. A trip to home Depot is not just a quick affair you must intend to spend several hours. Arousing the tool section looking at future projects and assessing prices on whichever material you deem necessary. Should one spend the money now for a larger volume of things such as a gallon of wood glue which you may never use yet due to the price being quicker and cheaper to buy a 1 gallon container versus a 16 oz or 32 oz or anything other than that $25 for tight bond two is far better than any other price that they have. I do wish they would have some description on what paint Numbers mean yeah I do understand that the more expensive it is the better to pigment than the better the paint yet still cheap paint can still be just as good they seem to use it in them half a million dollar home the contractors build contractor pay see contractor paint. So while you're in line keep in mind to buy a tool for your brand of batteries that you...