Carmen & Family Bar-B-Q — Restaurant in Hayward

Today dining in I was served food with hair in it. It had to fall on it prior to the cut because it was through the sliced chicken. Discussed but Ive dined here for years and never had issues. So I quietly motion to the waiter and privately show him and ask if it can be replaced. Intentionally not making a scene while they have a huge line inside. He apologized and said it would be replaced. I was quickly brought a plate that had a significantly smaller portion as well as it was now dark meat and not the white meat which I returned. I immediately tell the waiter I didn't order that, I wanted the white meat replaced. He tells the lady she speaks in Spanish and says no white meat left. (Which I don't believe) I tell him ok no problem please cancel my order, as well as sides that I was waiting on. He said ok and left the plate on the table. The other person dining with completes their food and goes to pay. She now attempts to charge me for the food. I explained you couldn't replace it and it's hair in it. She says well you still have to pay for it , I changed it twice for you. Which was false it was only sent back with the hair and her fault! Knowing it was her half grey, half black strands of hair in my food she still proceeds to argue with me saying to pay for uneaten plate. Going back and forth as if I'm being unreasonable for not eating her hair. After telling her you served me your hair and now charging me because I was quite about as not to scare off customers. The nerve you have to have to argue to some one who gives you a second chance after a disgusting food experience. She continued to disagree until the waiter decided to cover what was clearly her hair /fault as to deescalate the problem. So disappointing I would hate to dine or even work with her. I explained even after your still cooking, and running around with no hairnet. She continued to disagree the other waiter decided to cover what was clearly her hair/fault as to descalate the issue that was not his fault. 😡 I just left headed and to Champion Smokehouse BBQ this is unacceptable customer service. I only took pics of the replacement plate smh because I trusted they would handle it properly never again. You can view pics on other google reviews to see the difference in how the Jerk chicken is normally served and what I received as the replacement. Ive ordered this too not notice she tried to play me on the portions and charge me. Note the gentleman was nice and had excellent customer service. The older Latina woman in the back this...

I had been away from the Bay Area for over 34 years, so while visiting recently for a reunion, I stoped by all my old stomping grounds from my younger life. I ran by Carmen’s and about came out of my truck seat with excitement! I told mom, “Trust me, you gotta try this place!” We went in and ordered the two meats plate. We each got pork ribs and beef links. It came with potato salad and a whole lotta love. The food was as scrumptious as I remembered it to be. The quality never declined, the service was as perfect as anyone could wish for, and the decor was actually a lil more cozier than I recall from nearly four decades ago. The food is made with pure love and you can taste it.

When it comes to quality service, we all hope for the best. Upon arriving, I did not park in the handicap space at backend of the lot. I parked directly in front of the shop and needed to get mom out of her wheelchair to step up the curb. Before I realized it, we were being helped up the curb by the family who runs this fine food restaurant. And that was before we went inside to look at a menu. Upon leaving, they again helped me get mom off the curb while remaining in her chair. I have a great appreciation for quality customer service, and an even deeper sense of gratitude when it goes three steps further and makes us feel like family.

If you want quality customer service and to be made to reflect like family—- you don’t have to look any further than Carmen and Family BBQ in Hayward. Just like me, you’ll make a special trip to sink your teeth into it again. I certainly did. From clear across the state! Worth the trip. Worth it...

I pulled into the parking lot before but decided not to try them out that day. I went another time, I left before ordering because the guy taking orders was rude. Today I decided to try them again. I ordered a rib dinner. The guy ask; “ what type of sauce I wanted.” I said; “mild” he tells the lady that I wanted hot. I told him i wanted mild. The guy says; “$28.80, I walk over to pay, I sit at the counter and get bbq sauce on my arm because the counter was dirty. I pay, the lady hands me a bag. I say thank you and ask what sides are in the bag. The lady was answering me but didn’t speak english well. The guy act as if I asked something offensive as he replied in an irritated tone, he rolled his eyes and said; “ all of our orders come with potatoe salad.” I was taken aback by his response and I responded with, okay, are you okay. He says; “yeah, i’m fine are you.” When I shad asked around about how the food was, I had been warned about a guy working there , (who was thought to be a relative of the owner ) had a nasty attitude and he definitely lived up to that. I spent $30 and was spoken to rudely for asking which sides I were given as this was my first time ordering. Then as I was leaving I was asked what I was looking at and cursed out by a drug addict. Then to add insult to injury the food was lousy. A wasted $30 bucks. Absolutely no meat on the rib pieces because those weren’t spare ribs, They were burned. and nothing but burnt bones. The guy looks like an adult but behaves like a 15 year old girl. First and last time eating there. Full review and video coming...