Mattress Firm Clearance Center Westland Commons — Hotel in Hialeah

The products are really good. Salesperson Francisco was very attentive, showing us all the available options, from the most expensive to the most modest. We left happy with the mattress and with all the promises the seller made. I have a back problem, and unfortunately, the mattress didn’t help much. A more expensive one might have worked, but it was beyond my budget at the time, so I contacted the store to return it. That’s when the problems began. Francisco had told me I would have a four-month trial period, during which I could return or exchange the mattress, but he failed to mention that I would have to pay a $250 fee plus $100 for shipping. When we argued and explained that we hadn’t been informed of this beforehand, he said it was all in the contract (a document we only received after payment), and even insisted he had already explained everything. After much discussion, we managed to get the $250 fee waived; we would only pay for shipping, and Francisco promised to get back to us with information about the return. I still haven’t received his call, and I’m still stuck with the mattress. I don’t know what to do anymore—I’m out of options. I don’t know if this is company policy, the store’s policy, or just Francisco’s, but I feel cheated and left...

I went in and was helped by a very nice and knowledgeable sales clerk by the name of Gladys I told her about my lower back pain and what me and my husband were looking for she showed me 3 options she explained each one in detail and also advised me on the current sales she was not pushy at all she gave us our space to try out the mattress and to converse with each other and decide once we made are choice she tried getting us a delivery time for tomorrow however the time slots were already booked so we had agreed on next Saturday for delivery which was ok for us but to my surprise about an hour or so later I got a call from Gladys to advise the had opened more delivery time slots for tomorrow and she knew we were having back pain so she booked a delivery for us so we could start enjoying our new mattress asap in which I'm grateful for her thinking of us even after she had already closed the sale so to me that is excellent customer service and it shows she cares about the customer and not only the sale so I'm a happy customer and I would definitely recommend Gladys @ Mattress Firm on 49th street so if you are in the market for a new mattress or just looking and don't want to feel pressured go see...

My experience at Mattress Firm was incredibly excellent. Frank is the man!! Firstly, I would like to say I was shopping around looking for a firm mattress and went to a variety of places. And then actually came back to Mattress Firm because they out beat all the other places I had gone to, by exceptional quality and excellent customer service. You'll enter and automatically feel a calm, peaceful sensation and get greeted the moment you enter into the place. They're easy to understand the layout of the mattress with the different colors by comfort levels allows you to try without having to bother anyone. I feel so lucky to have come back to Mattress Firm and Thankful to Frank who was very helpful in finding the ideal mattress for me. Furthermore, the high-performance cooling pillow by Columbia is a must, totally worth the purchase. Also when you're in the checking out stage, it's relaxing and pleasing as they walk and reassure each detail on receipt to make sure everything is correct. Mattress Firm is the place to go, and a great investment for you and your family for a better night rest. Thank you guys for the excellent customer service in this...