Sleep Number — Hotel in Hillsboro

So the staff was great and while you have to understand that the corporate offices have promotions ALL THE TIME (really. Don’t feel obligated to buy the bed on sale. There appears to always be a bed on sale.) the salesman was low pressure and very helpful.

The problem is that we thought we liked the bed in the showroom but we didn’t once we got it home. It slept too hot (even with the cool sleeping sheets that we bought for $100 (The sheet set appears to be very well made) and since the bed adjusts all night long if you’re a light sleeper you hear the pump during the night. Turning off the pump during the night made my back hurt. Without the pump it’s just a bed and not worth the extra money.

We called for the bed to be picked up. They offered us a set of sheets but we wanted to return the bed. Delivery and pickup fees are $400. So it cost us $400 to try the bed. Keep that in mind when you purchase.

Also the software that tells you how you’re sleeping is actually not very robust. During the week I’m usually in bed after my spouse and he wakes up earlier. The software was inaccurate frequently.

I would have posted this review somewhere else so as not to ding the shop because the shop was better than a 3 star but I don’t see any...

I've had my bed for about 2 years and I'm just now getting used to it. The folks who talked with me on the phone were nice, but the beds are overpriced and don't come with a thick soft topper layer in the twin. I think it's two inches, but the pressure points on my hips, knees, and shoulders are awful. The topper layer that is there is inadequate for joint pain. Lowering the sleep number setting just makes it sag in the middle. I think it might leak, but I'm not sure.

Also, the app doesn't work well. You have to manually shut it off every day or your pets set off the sleep tracking. If I lay down to use my phone or watch TV, it records a second sleep session. A Fitbit records more accurate sleep data.

I'll get up to go the bathroom two or three times a night and it will often not register those at all. It might register one. Maybe you've got to be out of the bed for a time minimum? I don't know.

Feature requests: Thickest topper on twin, just like the other models and a time scheduler in the app to block windows of time that you or your pets are on the bed during the day but not sleeping. I am forgetful and cannot stay on top of manually turning things on and off...

The store personnel were awesome, we had a great in store experience with Brian and Scott at the Hillsboro, OR store. The shipping and recovery department experience was a different story. Our bed was scheduled to be delivered and set up on a specific day, my wife works nights and had to take 2 days off work, on the day of scheduled delivery we received a call 15 minutes before the end of our scheduled "window of time" stating that a piece of our bed was shipped to the wrong location. Then they told us that the next delivery and set up was 11 days away. We had scheduled a medical procedure for my wife around the delivery of the bed because she was going to be laid up in bed for a few days. The recovery team person we talked to, Latasha extension 380, was sarcastic, rude, unsympathetic to our situation and completely unprofessional. I requested to speak to her supervisor and I was told that supervisors did not answer phone calls, but she would put a note in the system that I was requesting a call back, we never...