Marriott's Harbour Point and Sunset Pointe at Shelter Cove — Hotel in Hilton Head Island

Title: Average Stay with Disappointing Balcony Views

I recently had the opportunity to stay at Marriott's Harbour Point and Sunset Pointe at Shelter Cove. That stay initially seemed promising, with what seemed like attractive amenities and an appealing location. However, my experience took a disappointing turn when I discovered that the balcony suite I had booked offered views of the parking lots on both balconies. Despite my efforts to request a room change, Brenda the hotel staff we talked to said she couldn’t accommodate our request, leaving us somewhat dissatisfied with my stay. On a positive note, Michael was courteous and professional during the check-in process. He was efficient in handling my reservation and provided me with all the necessary information about the hotel's facilities and services. However, the main disappointment arose from the assigned balcony suite itself. In previous visits to Hilton Head We usually stay at Marriott's Grande Ocean on Forest Beach dr, but since we weren’t able to book there, I had specifically chosen a balcony suite in anticipation of enjoying picturesque views, but instead, I was met with unappealing scenes of parking lots on both balconies. It was disheartening to have such an unattractive outlook, especially considering the premium price I had paid for the room.

What frustrated me the most was the hotel's failure to accommodate my request for a room change. I understand that room availability can be limited, but I had hoped that they would make an exception, considering the undesirable views I was subjected to. Unfortunately, their response lacked empathy, and it left me feeling unheard as a guest.

Despite this setback, the hotel did have some redeeming qualities. The room itself was clean and well-maintained, with comfortable furnishings that provided a decent level of comfort. Although there is no beach access and the closest beach is 8 minutes drive away from the hotel. The hotel's location is convenient, with easy access to nearby shops, restaurants and cafes, which was a plus for exploring the surrounding area.

In conclusion, I would never stay at Marriott's Harbour Point and Sunset Pointe at Shelter Cove again,my stay at this hotel was marked by the disappointment of being assigned a balcony suite with views of parking lots on both sides. The staff's refusal to address my concerns further dampened my experience. While the overall service was satisfactory, the lack of willingness to accommodate room changes left a negative impression. I would advise potential guests to consider the Forest Beach dr location or to double-check the assigned room and communicate their expectations clearly during the booking process to avoid similar...

Beautiful setting for this somewhat aging all-villa resort on the Broad Creek on Hilton Head Island. The views of the beautiful low country marsh and sunset over the pool area are peaceful and relaxing. The two-bedroom apartment we had in Pelican offered only side views of the marsh from the quiet living room balcony, but it was enough to capture the serenity of Hilton Head. The furnishings were tasteful and stylish, although the master king size bed is very, very soft. The kitchen refrigerator ice maker did not work. |The bedrooms and baths are a tad small; my husband and I split up the closets and two baths because there is little extra space. |The resort offered activities. We went to the Spanish moss presentation and thoroughly enjoyed it—and we learned all about Spanish moss. Take it from me, don’t pick up a clump of it on the ground. The Bloody Mary Tuesday was great. The brat roast should have been great, but our host walked away from the grill and charred the brats on one side. The grills were all on one side of the pool, while the serving and seating were all on the other side of the pool and he was all alone doing everything so the overcooked brats can be excused. |The Thursday wine hour and live music is not successful. First, the “wine” to be tasted came from boxes—yes, boxes—those cheapest of the cheap wines at the grocery store. Beyond terrible. I think the Marriott can afford to buy several bottles of real wine for a wine tasting event, don’t you? It doesn’t have to be Duckhorn or Trefethen, but something that at least tastes halfway decent. Although this was a RSVP event so attendance was limited, the “food pairing” was a little paper plate with three stale crackers, two pieces of pepperoni from a package of pepperoni you buy to put on a pizza, four cheese cubes and four grapes, all clearly from a grocery store cheese platter ( $9.99) that had been portioned out onto the paper plates. We were instructed only one of these paper plates per couple. Ouch. Stingy and not even very good to begin with. Finally, the live music was a local country singer with canned accompaniment of chords and drum beats. We did not stay long because our food and wine in our apartment was much better than the Marriott offered at this event. |In summary: This is an enjoyable place for a quiet time. The beach, golf courses, and hustle bustle of chic Hilton Head are all on the other side of the island. A short drive or bike ride will get you to all that. If you want that other Hilton Head, stay at one of the other Marriott Vacation Clubs on the...

We enjoyed our week-long stay at the Marriott Harbour Point.||To start with, the staff here was fantastic! They were very helpful and friendly. We had one room issue, which they very quickly and professionally fixed and took care of.||The villa/unit was large enough for our stay; the two bedrooms had decent separation for some privacy. The large living room and dining room allowed us to spread out, while the full kitchen was crucial for us to cook / store food / do laundry.||We weren't expecting this, but while full housekeeping services weren't provided for a week long stay, they daily checked and provided clean towels, paper towels, toilet paper, laundry detergent, dish detergent, and toiletries as needed. ||The lobby was modern and inviting as a social / gathering space, although it did fill up quickly with some activities. As far as the activities go, we weren't expecting them at all, so this was great...three or four daily activities, spanning everything from pancakes, to bloody marys, to wine tasting, to educational programs, to pool and outdoor activities. This was a great and unexpected treat.||The grounds were well kept (which is why there are blowers....we didn't mind at all, the staff was keeping the grounds in fantastic shape, and wasn't as nearly as obtrusive as some reviews make it out to be, lol), and had several different areas....the larger main pool complex (complete with a grilling area) was relaxing to hang out in, as was the hot tub. On the other end of the complex, there was another pool, although it was open during our stay. This end also included another grilling area, a large gas-fed fire pit, and a great, large gazebo and sitting area overlooking the marsh and creek. ||There is a small fitness facility on site, as well as basketball courts, pickleball courts, and tennis courts....all useable for no charge by residents and visitors. There is a bike rental option as part of the complex; the price for a weeklong rental was very reasonable ($45), although the single-speed bikes took some getting used to. ||This place was in walking distance to the Shelter Cove marina, but more like biking or driving distance to the Shetler Cove Towne Centre. There is an in-season shuttle between the resort and any place in Palmetto Dunes.||Did I mention the staff? To a "T", they were all fantastic...very friendly, extremely helpful, and...