SpringHill Suites by Marriott Hilton Head Island — Hotel in Hilton Head Island

First the good. The front desk staff was pleasant and courteous. The building is new &looks fresh from the outside. The hotel is walking distance to a few greasy spoons and biking distance to the beach and the Kroger shopping center. Nice.

But the problem is the execution. Here’s why.

No truth in advertising. It’s not a suite. I’m staying in their largest room, the two queens beds with trundle “suite” and it’s a single room that uses the desk as an artificial partition between the couch and the beds. No kitchenette, no sink. No separate bedroom. That’s a suite?

The bathroom uses a modern sliding frosted glass door. Frosted Glass. As a focal point in the middle of the room. So anyone using the toilet at zero dark thirty who flicks on the light to keep from relieving their bladder onto the floor illuminates the entire room. Who is the genius who decided a door that bleeds light into the ‘suite’ makes sense?

I know, the same guy that used a desk as a partition to the room and put the tv on the wall in the ONE spot where exactly NOBODY has a good vantage point to watch. Well nobody except for contortionists from Cirque de Soleil. Sit on the couch? No way to view unless your couch is perpendicular to your TV at home too? Lay on the bed? It’s too far away. the queen bed closest to the window? Not only do you have zero visibility, but you won’t be able to hear jack over the roaring tundra that is the AC which bellows so forcefully, you’re nearly blown off the bed as icicles form on your eyelids.

If only they had put the couch against the wall opposite the tv and the desk against the wall by the door, the room would be setup for optimal viewing. And you’d have extra space to walk around. Alas, this “suite” was configured to be more complicated than an escape room.

Also? We got the room with the trundle bed for the child. That’s not a pullout sofa bed. It’s a cot style 4” mattress with springs meant for torture as anyone over 40 pounds will compress the pad and have a terribly uncomfortable night. I hear they use them at Guantanamo Bay. We bolstered the weak pad with a layer of free Belgian waffles they serve downstairs for extra cushion.

Housekeeping was spotty. People left bags of trash outside their rooms that sat for over a day. No fresh towels replaced in the room. Had to ask for TP. Classy.

Serenity is the key word that comes to mind when I reflect on the pool. Serene vistas and notes of jasmine in the air as I relaxed on the deck. No, not the Spring Hill Suites pool. But another spa I dreamt of as I stared into the commercial parking lot & utility company’s industrial facility next door. I mean, why install privacy fencing around the pool deck, when it’s so much better to stare blankly at sunburned Guests from over 3 feet of open fence as they pull into lot after a day at the beach, arguing about who has collected more sand in their nether regions.

those hip lime green pool chairs? They bought the cheapest, most useless outdoor furniture. The mesh covers on the loungers sagged significantly under the weight of guests who had one too many pancakes at Stacks. Chairs that haven’t ripped at the seams from the bacon brigade have sagged so deeply that your tailbone hits the metal bracket underneath. The brackets’ sole purpose is to ensure you never actually sit in the lounger. I mean, unless you enjoy a large hunk of metal digging into the small of your back? And the cobwebs under the pool table & chairs tells me it’s been a minute since anyone hosed down the deck.

Surprisingly, the hotel gym is large, has new cardio equipment, weights & kettlebells for people who like to do CrossFit. Whatever that is.

But here's the thing. The stereo in the gym played love ballads on loop. And Celine Dion doesn't really deliver the beats per minute i need when I'm trying to get swole, brah.

Tl;dr. Good location, nice front desk staff, looks great on the outside. But Avoid unless you want to waddle over to...

A Nightmare Stay at SpringHill Suites Hilton Head Island

Our recent stay at the SpringHill Suites Hilton Head Island was one of the most disappointing hotel experiences we’ve ever had. From the moment we arrived, we encountered a series of issues that made our stay uncomfortable and frustrating.

First, the water pressure in our room was almost nonexistent. We were staying on the second floor, and while we understand that water pressure can vary depending on the floor, this was beyond acceptable. It made showering and basic tasks like washing hands incredibly inconvenient. For a hotel that claims to offer a comfortable stay, this was a major letdown.

The check-in process was equally disappointing. When I approached the front desk, I introduced myself by name—Henri Lanouette—and greeted the clerk with a friendly hello. Instead of a warm welcome, I was met with a blank stare and the question, “Do you have a reservation?” It felt as though I was inconveniencing the staff by simply checking in. This lack of hospitality was surprising and set a negative tone for the rest of our stay.

Additionally, the parking lot was poorly lit, even with the lights on full. We’re not sure if there are local regulations restricting the brightness of parking lot lights on Hilton Head Island, but the darkness made us feel unsafe and uneasy, especially when returning to the hotel at night. A well-lit parking area is a basic expectation for any hotel, and this fell short.

However, the most horrifying part of our stay occurred on the morning of our departure. When my wife and I went to use the bathroom sink, we were shocked to find it covered in tiny black insects. They appeared to have crawled out of the drain and were scattered all over the sink and counter. We were absolutely disgusted and immediately recorded a video of the scene (attached). This is not something anyone should have to deal with, especially in a hotel that claims to maintain high standards of cleanliness and comfort.

As two retired senior citizens passing through the area for the first time, we had hoped for a pleasant and relaxing stay. Unfortunately, our experience at SpringHill Suites Hilton Head Island was far from the standard we associate with Marriott. The combination of poor water pressure, unwelcoming staff, an unsafe parking lot, and the insect infestation in the bathroom left us deeply disappointed. We don’t plan on staying here again and would strongly advise others to avoid this property. This stay did not reflect the quality and hospitality we’ve come to expect from...

We had higher expectations of this hotel. Warning....it is RIGHT NEXT TO a SEWAGE PLANT and smells. Expected "Marriott" service and received Motel 6. We reserved a room for 6 and requested extra towels, pillows and blankets HOURS prior to arrival via the app. When we arrived at 11 a.m., staff acknowledged the request and we were told it would be fulfilled "later." Arrived in the room and there were zero linens for the trundle, so made an additional request for linens for the trundle via the app (asked that they be added to the request for towels, pillows and blankets). Received a confirmation that they "will send them as soon as possible. Thanks for your patience." We went to the beach for awhile and came back at 4 p.m. The towels, blankets, pillows and sheets had still not been delivered. Called the front desk to request them. Was told AGAIN they would deliver them. We had SIX people who needed to shower before dinner with FOUR towels. Waited until 4 of the 6 of us showered and my son went down to the front desk to request towels and linens for the trundle. He was told he had to wait and hour for the laundry to finish. It was almost TWELVE hours after we requested the items and still NOTHING. My son was scheduled to start a military training the next day and just wanted to take a shower and have a dry towel (because he didn't know when he would get a shower again). He didn't get that opportunity. He and my other son had to use wet, already used (by someone else) towels. We went to dinner and went to the room at 9 p.m. to find that we STILL didn't have towels, linens, blankets or pillows. Went to the front desk and was given a set of linens, two towels, and two stiff/scratchy blankets. We were then told they were "out of pillows." What???? We booked a room for six people for a night with a trundle bed and two of the six people didn't have pillows. Extremely disappointed in the responsiveness of the staff. We tried to be patient, but the staff never came through. As mentioned by many reviewers, the advertised "hot breakfast" was limited to a waffle maker.

Worst part is that someone left a similar review about 7 months ago and, apparently, nothing...