Treasure Island Gift Shop — Local services in Hilton Head Island

The owner of this shop is not a nice person. After spending $100 in here on toys for my kids, my 4 year old tripped on the doorway leaving the store (be careful, it’s definitely a tripping hazard), and fell face first onto the concrete, dropping the bag and breaking the plastic toy inside. I went back in to see if I could exchange it. The owner refused to do the exchange. I asked why not, and her response was (and this is a direct quote): “If the toy was broken on its own I could, but since it was her fault that she tripped, I can’t exchange it.” I was going to be understanding of her policy before this awful person decided to blame my 4 year old daughter right to her face as she was standing there with me. It was a $13 toy, but according to the owner, “$13 is a big loss” for her. Give me a break. Who talks that way about a child? She’s lucky my daughter didn’t get seriously hurt tripping on the felt rugs and doorway that sticks up above the floor with no sign to watch your step. I hope next time something like this happens, the owner can take the route of being a nice person rather than caring so much about $13 that she blames a 4 year old girl to get $13 more out of a customer. We won’t ever be back to this place. There are plenty of other souvenir shops around HHI to spend your money....

I am so tired of going into this shop and tue employees are always on their phones they don’t even speak to you as you...

Neat store with lots to buy,...